HT201210 iPhone 4 will not update/restore
I tried to put the latest iOS into my wife's iPhone 4 but the backup never completed. Now, attempting to restore the telephone results in the firmware could not be verfified and "Unknown Error (1)" after everything aborts. Right now, the phone is USELESS continually displaying that it has to be plugged into iTunes. And the process starts all over again. iTunes is running in Windows 7.
I have sent two reports to Apple on this issue after each of the aborts. Of course, "Unknown Error (1)" is not in the help file I am sent to on the internet. It starts with 2!
Is there some way to do a master reset to try to start over? Right now I can't even start over because of this firmware issue.
If this phone has to be replaced, its Android time!
TFM
Where did you get the phone? Sounds like it was hacked/jailbroken before you updated.
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Level 6 (11,365 points)
mende1
This helped meRe: My iphone 4 will not update to 6.0. I keep getting and itunes error...
Sep 20, 2012 10:08 PM (in response to amandazon)
Welcome to Apple Support Communities
On the device, open Settings > General > Software Update
Like (0) Reply
This worked!!! -
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Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
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