HT201210 Iphone 5 problem can't restore on Itunes "The phone "IPhone" coulnd not  ne restored. An unknown error occured (40)"

my iphone 5 need to be restore, but when i restore it on the Itunes, it stuck until the Itunes said "Veryfing blalbalba" and then came up popup The phone "IPhone" coulnd not  ne restored. An unknown error occured (40). Anyone can help me? or anyone know what going on? Thx

See this extract from Apple Support Doc
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
As stated, check Hosts file that it points to Apple and not anywhere else.

Similar Messages

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    Please see the  More Like This  section on the right.

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  • HT201210 iphone could not be restored an unknown error occurred (1644)

    iphone could not be restored an unknown error occurred (1644)

    I highly doubt you are using Snowbreeze.
    Error 2003
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  • HT201210 iphone could not be restored An unknown error occurred(2003)

    iphone could not be restored An unknown error occurred(2003)

    I highly doubt you are using Snowbreeze.
    Error 2003
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  • HT201210 the iphone could not be restored. an unknown error occurred (1015).

    the iphone could not be restored. an unknown error occurred (1015).

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • TS3694 hello out there ! am trying to restore my ios, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down f

    hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we

    mazunzo tembo wrote:
    "the iphone could not be restored, an unknown error occured(1015).
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • Iphone could not be restored.an unknown error occurred {1} iam getting this error when iam restoreing the i phone 4s please any one can hlep me

    iphone could not be restored. an unknown error occurred (1). when iam restoring my i phone 4s iam getting this error message, can anyone please help me ....

    That usually indicates a hardware failure. Make an appointment at the genius bar and have them look at it.

  • TS3694 i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

  • HT201210 I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

    I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

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  • HT201210 the iphone could not be restored. an unknown error occurred (2)

    the iphone could not be restored. an unknown error occurred (2)

    From the article the question was posted from:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006            
    Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • HT201210 I am trying to update Ios7 for iPhone 4 but there is an unknown error occurred like (-23). My Laptop OS is Windows 8. Now how can i solved this query.

    Dear Sir/Madam
    I am trying to update Ios7 for iPhone 4 but there is an unknown error occurred like (-23). My Laptop OS is Windows 08.ios 7 update which can updated and remaining  30minutes are left out. Than after error which can be show as i have mentioned above.
    How can i resolved this error? So please help me.
    Thanks & Regards,
    Vatsal Desai

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    all of this from
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • HT201210 Itunes wont let my iphone restore, an unknown error occured (2003). I only pressed restore button.

    Itunes wont let my iphone restore, an unknown error occured (2003). I only pressed restore button.

    Hey there Palmer
    How are you?
    Well, I have an iPod Classic, it gave me the error -1436 error and would not restore on iTunes.
    I did the following:
    My Boss (@work) has a fairly old iBook but it has OS-X, so I decided to give it a try and connected my iPod to it.
    The system showed a window telling me that the disk is not MAC formated and needs to be validated prior further action. Snce it is a Mac product, I thought "yeah, go ahead".
    It then opens the disk manager utility for the Mac and showed the disk. It's window has some tabs, one is to verify the disk, so I verified it. Guess what, it had some invalid clusters.
    Then I formatted the iPod to OS-X Plus file system (next tab to the right). After formating the iPod, I "ejected" the iPod and reconnected to my PC. The Windows iTunes found an iPod with Mac file system and asked me to restore it. As I clicked on the "restore" button, I crossed my fingers as this was the last resource I have.
    Finally, after the file extraction was done, it began to restore the iPod!!
    I'm so happy about being able to restore the iPod that I decided to share with all you guys this solution as it is the most usefull, in my opinion.
    Hope you can find someone with an iBook or a desktop Mac, so you can fix yours.
    If it works for you, make sure to share the tip!!
    Kind regards
    Salvador Rivera

  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • HT201210 the iPhone''iPhone''could not be restored.An unknown error occurred (1).

    the iphone iphone could not be restored an unknown error occurred (1)

    See these steps
    http://support.apple.com/kb/TS3694#1

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