HT201210 iphone won't restore error code 3194

My husband's phone failed to update to new ios6 software, it just had the apple logo on, so he tried to restore, it said error code 3194 and wont connect to itunes now, his phone just has the apple sign on and he cant use, any ideas please would be much appreciated? thanks

Disable your firewall / anti-virus software and try again:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

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    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
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    Did you ever use tinyumbrella to hack your phone?  It may have altered your computer hosts file, blocking access to Apple servers (gs.apple.com)
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    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
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  • Won't restore - error code 1602

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  • HT201210 iphone cannot be restored error (2003)

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    See if it helps
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  • I want to restore my ipod 4g to ios 6.1.2 but it said error code 3194 i updated itunes and i checked my host file and it won't work Thank you for choosing the Apple Store. If you have any additional questions, please chat us again. You are currently not i

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  • TS3694 unable to restore iphone error code 3194 keeps coming up what do i do?

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    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Error code 3194 when trying to restore my iphone 4

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  • TS3694 i am trying to restore the iphone as the passcode has been forgotten and the error code 3194 comes up

    need help with error code 3194 when trying to restore iphone

    http://support.apple.com/kb/TS3694#error1015
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  • Error code: 3194 when restoring.. "Secure link to iTunes store failed" when diagnostics is ran..

    as mentioned in the title, I have encountered 2 errors, one is when I am trying to restore my iphone and the other when iTunes diagnotics feature is ran..
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    - performed recommendation from: https://discussions.apple.com/message/17409780#17409780
    - perform flush dns command using command prompt
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    I think its weird that I experienced both the 3194 error code and "secure link to the itunes store failed" diagnostics error on three computers running on different OS (XP, vista and 7), itunes version and connectivity types (wireless and cabled). Could it be possible that there is a problem on Apple's server?
    Are you still there, shintenhouji?
    Perhaps try the following document:
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  • TS3694 Why am I getting error code 3194 when i try to restore my ipod?

    Why am I getting error code 3194 when I try to restore my ipod touch 4th generation

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    http://support.apple.com/kb/TS3694#error3194
    Also see:
    iPhone Error 3194 - How to Fix iTunes Error 3194?

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