HT201210 ipod software update for restore takes over 5 hours

My daughter forgot her password and I have been trying to restore for 24 hours now. The process has been taking hours (5 or 6), but then doesn't work to restore the device. I have disabled antvirus and followed detailed instructions found here and elsewhere. The ipod is brand new, updated, and itunes is up to date as well. However, the ipod softward update for restore is taking FOREVER.
Are there any other tips or will I need to take this to the Apple store?

The same thing is happening to me, I already made a lot of backups, I restarted the computer and the iPod and it's still using more then 30 gbs from my memory, and I have free memory, it's not full. But I'm relieved I'm not the only one.

Similar Messages

  • HT201210 ipod software update server could not be contacted

    Trying to update and ITunes, IPAD2 and IPOD Touch.
    Getting the "Ipod Software Update Server could not be Contacted" error.
    Network connectivity NOT an issue:
    Currently using:
    Win7 SP1 (64-bit)
    ITunes 10.6.0.40
    Have tried the following:
    1. restarted router; ensured no port blocking
    2. Changed the 'host' file to:
      a. blank
      b. added 127.0.0.1 gs. apple.com
    3. Turned off firweall
    4. have changed the dns servers to opendns servers:
        a. 208.67.222.222
         b. 208.67.220.220
    None of these have worked..
    Does anyone ahve any other ideas?
    Owen

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • HT201210 IPOD WONT UPDATE OR RESTORE

    I haven't been able to update my iPad 2 for the longest time now. I've tried to do it just through the device only for it to get stuck on calculating download time and then give me an error message. I've tried to go through my computer as well only to have it hang up on connecting to the ipad update network. I'm getting quite frustrated and got to the point where I just tried to reset and restore everything and that won't even work! Please help, I've run out of ideas...

    What happens when you try?

  • Can you restore ipod software directly for restore file?

    I have downloaded the ipod restore file from the internet as my itunes download kept on disconnecting: can I restore without having to donwload from itunes. i.e. by using the file I have already downloaded from the internet?
    thank you

    Yes, you can.
    Hold the Option key and click Restore.
    Choose the file.
    Should be good to go.
    Scott

  • HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore  please

    When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again.  After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time.  PLEASE HELP!!

    Try:
    - Powering off and then back on your router.
    - The Additional Information paragraph of
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • My iTouch is stuck in restore ipod software mode for about 30 minutes with little amount of update. What do I do?

    my iTouch is stuck in restore ipod software mode for about 30 minutes with little amount of update. What do I do?

    Disconnect the iPod
    Reboot the computer
    Try again. Place the iPod in  Recovery Mode  if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT201210 i my ipod touch cannot be restored at this time because the iPod software update server could not be contacted or temporarily unavailable???

    i updated already my ipod touch yesterday but when i add somes songs ,,didnt sync automatically,,pls help me,,,
    thank you

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • I forgot my password and am trying to reset my ipod,but it won't work. It says that my ipod is in recovery mode and that I must restore it. I click ok, and then restore, and then restore and update. then it says contacting ipod software update server and

    I forgot my password and am trying to reset my ipod, but it won't work.It says that my ipod is in recovery mode and that I must restore it. I click ok, and then click on restore and update. Then it says connecting ipod software update server and a screen pops up with ipod software update on the top and iOS 5.1. It lists a bunch of stuff this update contains and on the bottom it says next, which I click and nothing happens, it just goes back to the ipod restore page. Help, what am I doing wrong?

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

  • I've forgotten my passcode and when trying to restore it I get "The iPod software update server could not be contacted"

    I recently had my iPhone taken away from over-use so I thought I'd just use my iPod I haven't used in forever, when turning it on it said locked for 21 million minutes, so I checked out few videos, fix it on iTunes, and when I could access my iPod, my mind went complelty blank, so I checked out so more videos on what to do when fogetting your passcode, and I found you had to restore your iPod, which was fine by me because, I have maybe an app or two on it, so wiping everything out wouldn't be anything.. But, when I go to restore my iPod I get, like in the title, "The iPod software update server could not be contacted" any ideas on what to do?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

    My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    If that doesn't help, tap Settings > General > Reset > Reset All Settings
    Then tap Settings > General > Software Update
    No data is lost due to a reset.

  • Tried to restore my ipod touch 4th gen but it says "The ipod software update server could not be contacted" Please help!

    Ok so I reset my ipod touch 4th gen and it got stuck on the apple logo screen and holding down the buttons just made it turn off for a few seconds and go straight back onto the logo screen, nothing was happening with it connecting to itunes either. But I held the home and the power button down at the same time while connected to my laptop and then when the logo reappeard I released the power button and it came up with with the itunes logo and the usb logo. It then allowed me to select restore on itunes which I did but a box popped up saying "The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." Please help.

    Try:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

    I got a new ipod touch for Christmas.
    Today I was going to put music on it, i was told there was updates.
    So I went ahead to do them.
    My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
    In Itunes i'm told :
    Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
    Turning the ipod off - the same screen appears when it's back on.
    When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
    When its done this is the message I get:
    The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
    I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
    I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
    I installed itunes today, so its up to date - I checked.
    I don't know what else to do.
    Can someone help me out, please? :}
    The operating system was ios 5 something? It wanted to update to 6 i believe.

    I've tried the top part but now that i've looked to the bottom:
    Additional Information
    The “hosts” file may also be blocking gs.apple.com.
    Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
    I put this in the url bar?
    When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

  • New software update for iPod touch 4th generation? PLEASE HELP!!

    Ok so here is the problem: I have the iPod touch 4th generation with software version 4.3 (I have had my iPod for about 7 months) and recently within the past week or so I have started experiencing multiple crashes with many different various apps and games. Just random games crashing and then I noticed it happening with the Facebook app and even Safari on my iPod! I had to get off of my iPod and come on the computer to type this message out because Safari would crash every single time I tried to type this on my iPod! So at first I figured it was the apps and games' problems, but then as more and more began to crash, like Facebook and Safari, I figured it is the Apple software version 4.3 acting up. So I was wondering, is Apple working on a new software update for iPod touch 4th gen.? Or is this a rare problem? Is there anyone out there having this same problem? Or anyone at all that can PLEASE help me?! MANY THANKS!
    - Sam Amos

    No one would know what Apple is working on, unless they announce, which they very rarely do.
    Have you tried the basics from the manual?
    restart.
    reset.
    restore.

  • Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happeneing. help please!

    Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

    Hello mixanme,
    Sorry to hear you are not able to update your iPod touch using iTunes.  Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
    Issues updating or restoring iPod touch
    http://www.apple.com/support/ipodtouch/assistant/restore/
    I hope these steps help!
    Best,
    Sheila M.

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