HT201210 Ipod touch Unable to update or restore

update has killed my ipod touch, black screen with the apple logo, flicks to white, seems to restart then back to the apple screen until the battery runs out.  I've followed  every step in article http://support.apple.com/kb/HT1808 many many of times and only one near success which got me as far as itunes actually seeing an ipod and being able to restore it! But no alas it failed I've tried everything I can think of. Anyone out there have any ideas?

- Try DFU mode and then restore:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Similar Messages

  • Ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

    ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

    Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

  • Brand New iPod Touch will not update or restore.

    Ok this is getting really annoying.  I have tried to update my Ipod touch and I keep getting the same message: The iPod "xxx " Could not be updated.  This device isn't eligible for the requested build.  So after all of that i tried to restore my iPod and i recived the message The iPod " " Could not be Restored.  This device isn't eligible for the requested build.  My Ipod is brand new and is not jail broken.  Please can someone tell we what is going on.  this is the most problems i have ever had with a apple product.

    ckoury,
    Make sure you are running the latest version of iTunes.
    http://support.apple.com/kb/TS3694#error3194
    B-rock

  • My ipod touch will not update or restore

    So everytime i try to restore or update my Ipod Touch 4th gen 4.3.2 to 5.1.1 it says The Ipod could not be restored. An unknown error occured (3194). I looked up the error and did everything it said to but i still get the same error.
    Any help?
    Thank you

    So you did evething here:
    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    http://support.apple.com/kb/TS3694#error3194
    Then try another computer.

  • IPod Touch Will not Update or Restore

    Just the other day I bought a iPod Touch. I went to install the 2.0 update and it comes up saying "there was a problem downloading the iPod software to the iPod. "(the name of my iPod)". An Unknown error occurred. (-23). It also does this when i try to do a restore. This is the second iPod i have owned to have this error. I spent hours on the phone with apple techs and they have no idea. Also both iPods that have had this problem were sync'd to separate computers. I have uninstalled an d re-installed itunes multiple times. The First computer was XP and this one is on Vista. Anyone got any ideas!

    I'm in the same boat and I've been searching through here (while taking breaks from downlaoding, restarting, etc of course!) but nothing has helped.
    When I plug it in, itunes immediately says it detects it's in recovery mode. Then the ipod tells me to plug it in (it already is and I know the port works)It spends forever "extracting the software," "preparing ipod for restore" with the logo, where it freezes or I get error 13 or 6 or 2301. It won't let me restore. everytime I plug it into the comp, it turns on with a picture teling me to plug it in. Then when it's not plugged in, I just get the apple logo, if I'm lucky.
    I ran the diagnostic and everything looks like it's working.
    i haven't even downloaded apps or anything.

  • Ipod touch won't update or restore

    My ipod touch will not let me update to the most current software or even restore my ipod to factory settings. It will let me download, but when it is done and ready to install I get a message "There was a problem downloading the ipod software. The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again later." Does anyone know what this means? I never seemed to have a problem until I downloaded that January update a few months ago.
    I even tried reinstalling itunes but that did not help. Any help or suggestions are appreciated

    Try placing the iPod in Recovery mode and then restoring.

  • I have just tried to update my ipod touch and the update failed but it has locked my ipod.  All I get is a picture of the itunes logo and the usb lead

    I have just tried to update my ipod touch and the update failed but it has locked my ipod.  All I get is a picture of the itunes logo and the usb lead.  I am unable to get the ipod to move and I don't know what to do.  I think I should be recompenced by Apple if I have to pay to get it fixed!

    The logo is saying connect it to your computer with iTunes installed on the computer.  I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
    - Resetting the iPod:
    Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Place the iPod in recovery mode.  See:
    iPhone and iPod touch: Unable to update or restore
    - Place the iPod in DFU mode:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    If the iPod appears in iTunes restore the iPOd.  If not I would make an appointment at the Genius Bar of an Apple store.

  • My ipod touch 4g got disconnected when restoring

    its frozen completly on the restoring screen. there is no way to restore it again because itunes and the pc is not finding it. the home button also doesnt work.

    Try placing the iPod in recovery mode and then restore via iTunes for recovery mode:
    iPhone and iPod touch: Unable to update or restore
    If the Home button is really broken, try placing in recovery mode using this program.
    RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov

  • TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.

    I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
         P.S. - Don't put me thru the Apple support run around.
                             THANK YOU

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need ser

  • Im Trying to re-Activate my ipod touch cause i have just restored it and on my ipod screen it has connect to itunes and on itunes i get a message "We are unable to activate at the moment please try again later" somthing like that please help :(((

    Im Trying to re-Activate my ipod touch cause i have just restored it and on my ipod screen it has connect to itunes and on itunes i get a message "We are unable to activate at the moment please try again later" somthing like that please help :(((
    HELP!!!!Zoom in to read please

    but can not be unlocked
    If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T.  It CAN'T be used with Tigo or Movistar.
    Your post makes very little sense.  Maybe you can get some help with English. 

  • I have first iPod touch, but can't after restore can't reinstall some apps I bought because they have been updated in iTunes to newer versions

    I have first iPod touch, but can't after restore can't reinstall some apps I bought because they have been updated in iTunes to newer versions?  I am giving this to my grandchildren and their favorite game Skee-Ball updated and now can't reinstall on iPod touch.

    If you still have the apps on the iPod you can delete them from the computer and then transfer the apps from the iPod t the computer by:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    Next would be to look in your computer backups file for a version of the apps that works with the iOS on the iPod.
    Otherwise you are out of luck.

  • I am locked out of my iPod touch and i can't restore it as it asks for my password which i don't know how do i unlock it?

    I am locked out of my iPod and it says i cannot restore or back up due to me needing to unlock it and obviously i don't have my password. Please help, how do i unlock it?

    Options for when an iOS device gets locked because of forgotten password:
    Restore (and reset password) on your device by connecting it to the last computer to which it was connected:
    iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
    If you cannot connect it to the computer to which the device was last connected you will have to use recovery mode to completely reset the device, losing all data:
    iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password)

  • My ipod touch 5 generation 16gb wont restore on itunes and sometimes it says that an error has accord (4013)

    my ipod touch 5 generation 16gb wont restore on itunes and sometimes it says that an error has accord (4013)

    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

  • Ipod touch 4th generation will not restore

         My ipod touch 4th generation will not restore. It begain with a random problem with the device. I tried to open a application but the application would blink a few times then would not open. This was so for ALL of the applications. I then powered of my device to try and reboot it. The Apple logo will apear for about 5 seconds but then the sreen will go black and the Apple logo will apear again. I tried to reboot several times and it did not work. I then connected my device to my computer but it would not appear in Itunes. The only way for the device to appear was for me to put it into DFU mode by holding down the home and power button for 10 seconds. My Itouch would have the connect to Itunes on it. It was then reconized by Itunes. Itunes message appeared telling me that i need to restore my Ipod. I tried restoring the Ipod, but after the update downloaded a error would appear while it was going through the restoration proccess.
         My Ipod is under the one year warrenty and i also had purchased an extended two year warrenty for my Ipod. I do not know what i should do.

    ok i will my friend has my ipod right now but If it doesn't still work ill get the error number tomorrow.

  • HT204266 I have a iPod touch 4 and updated the iOS 6 and always when I try to search for an app in the App Store it won't let me because it always exits the App Store. Why is this happening?

    I have a iPod touch 4 and updated the iOS 6 and always when I try to search for an app in the App Store it won't let me because it always exits the App Store. Why is this happening?

    Have you tried resetting and restoring your iPod?

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