HT201210 my computer said that my device was not eligible for the request build. what do i do?

i forgot my passcode so i need to restore my ipod touch

Maybe here too:
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Similar Messages

I can't update iphone 4 iOS 4.3 to iOS 6.1.3? it said that this device isn't eligible for the requested build???

can someone help me with this upgrade please

Back up your iphone. Erase all content and settings and try to update again. Also on you computer make sure your signed in as the administrator and All antivirus and firewalls are disabled. http://support.apple.com/kb/ts4451

HT201210 the ipod could not be updated. this device isn't eligible for the requested build. what is this? what to do to update my iPod

the ipod could not be updated. this device isn't eligible for the requested build. what is this? what to do to update my iPod ?

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

This device is not eligible for the requested build

I am getting an error message when trying to update my iphone to the latest software version. The error message says "This device is not eligible for the requested build"

Can you get a Wi-Fi connection on your iPhone?
I got an Internet connection on my phone, went to SETTINGS --> GENERAL --> SOFTWARE UPDATE and updated my Software wirelessly (no iTunes involved).
When I connected my phone to my Computer again and iTunes popped up, it showed that my iPhone software was up to date. Then I could restore to an old back-up.

"Ipad could not be restored. The device is not eligible for the requested build"

Tried to update ipad to 7.12 it only says "Ipad could not be restored. The device is not eligible for the requested build". Also tried to restore it to the old version but says the same thing. Please need help

If you tried to restore the old version I assume that your iPad was jailbroken. If my assumption is incorrect, please forgive me for jumping to conclusions. If it wasn't jailbroke, maybe this will help.
Error 3194, Error 17, or "This device isn't eligible for the requested build"

Can not update my ipad 1 - This device is not eligible for the requested build:

I had been trying to update my Ipad from IOS 4.3 to 4.3.3 but I can not update it I keep getting the message
This device is not eligible for the requested build:
I read the trouble shooting page and it I had done all the steps mentioned there but still does not work.
I am using Itunes 10.3.1 on a Macbook
If somebody can help or give some tips will be great

Your error with suggested fixes is discussed in these two links.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
Is your iTunes version 10.5?
Try this - Disable your firewall and anitvirus software temporarily. Then download and install the iOS update.
 Cheers, Tom

When i try to update my iphone 3gs to ios 5 itunes says that my device isn't eligible for the requested build

i have updated my mac to the latest software and also updated my itunes to the latest 10.5 update PLEASE HELP URGENTLY !!!!

Do you actually have a 3GS?
Identifiying iPhone models.

Please Help... "This device is not eligible for the requested build"

Dear Sirs,
Since i've got Lion this error keeps poping, not allowing me to restore or even sync photos with my iPhone 4,
can somebody help?
Thanks a lot

Hi,
did you ever try to JB your iPhone? I had a similar issue (maybe the same, can't remember now) and found an entry in /etc/hosts file for gs.apple.com.
If you have such entry...just remove it

HT201442 iOS: Restore error 3194 or 'This device isn't eligible for the requested build' What can I do for my iPad 2?

I have been installed latest version of iTune is 11.1. And others options also, so your suggestion is not helpful for me. How can I do my iPad 2 for now?

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
 Cheers, Tom

HT201210 This device isn't eligible for the requested build??

Please can someone help, just had a new iPad 1 as the battery went in my old one. Plugged it in and it will not let me restore or update, just says 'This iPad could not be restored. This device is not eligible for the requested build'
What can I do?

This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Above from:
http://support.apple.com/kb/TS3694#error3002

HT4623 i was updating my i phone 4 to ios 7 , and this message appeared " This device isn't eligible for the requested build" , how can i solve the problem?

i was updating my i phone 4 to ios 7 , and this message appeared " This device isn't eligible for the requested build" , how can i solve the problem?

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Copied from this website.
http://support.apple.com/kb/TS3694#error3194

HT201210 what do u do when it says The Ipod "Ipod could not be restored. This device isn't eligible for the request build.

Plss help

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

HT201210 the device isn't eligible for the requested build

trying to restore the ipad to original settings and getting "the device isn't eligible for the requested build"
I've updates OS on Mac, updated itunes, no security issues
Any ideas?

This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Above from:
http://support.apple.com/kb/TS3694#error3002

HT201210 cannot restore my device isn't eligible for the requested build?

Im trying to downgrade from 6.1.3 to 6.1.2 on iPhone 3GS because I have a restore loop error.
The message that I got when I tried to force restore with 6.1.2 is that my device is not eligible for the requested loop.
Please help

There is no supported way to down level iOS , cannot be done
is iPhone hacked ? if so you cannot get help from Apple or this Forum

If i try to update i get all the time this device isn't eligible for the requested build..., if i try to update i get all the time this device isn't eligible for the requested build...

resieving all the time this text ... with ipad iphone ???
have newes software 10.7.2 and news itunes 10.5
this device isn't eligible for the requested build
what can i do ????

Can you get a Wi-Fi connection on your iPhone?
I got an Internet connection on my phone, went to SETTINGS --> GENERAL --> SOFTWARE UPDATE and updated my Software wirelessly (no iTunes involved).
When I connected my phone to my Computer again and iTunes popped up, it showed that my iPhone software was up to date. Then I could restore to an old back-up.

HT201210 my computer said that my device was not eligible for the request build. what do i do?

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