HT201210 MY I phone 4 cannot be updated in I tunes due to an unknown error(11). Any advice?

Looking for help please

Assuming from your post that you are attempting to update your device using Windows 7 I would suggest the first thing you do when getting this type of error is to disabled the Windows firewall. After disabling this I would go to your anti-spyware program that auto scans your computer and UNINSTALL this program. Once the update has then sucessfully completed I would then suggest you reverse the process of the firewall and re-installing your anti-spyware.
Good luck.

Similar Messages

TS1363 hi ive been given a second hand i phone but cannot connect it to i tunes i get a itunes error (OxE8000084). also cannot unlock phone thanks

hi ive been given a second hand i phone but cannot connect it to i tunes i get a itunes error (OxE8000084). also cannot unlock phone thanks

This may help:
http://support.apple.com/kb/TS3221
Regards.

HT1414 When trying to update my apps I get the message, "unknown error occurred" any ideas?

When trying to update my apps I get the message, "unknown error occurred", any ideas how to fix this?

I really thought signing out would do because that works frequently for the unknown error message. Try these two things.
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.
Or this ... The old stand by....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I cannot save my work in Illustrator CC2014.1 due to an 'unknown error'. Any ideas on a solution?

Hi there,
I have produced some work in illustrator and wanting to save before I proceed but Illustrator will not allow me due to an unknown error. I have tried some ideas posted on the web (turning off the visibility of layers, saving as an EPS) but to no avail. I have tried resetting my preferences and turning off sync settings but again no luck. Is anyone else experiencing this and anyone have any ideas on a solution?
Many thanks,
Matt

Hi Jacob,
Thanks for the idea.
Tried that, (tried all the Save As options) and the same 'unknown error' occurs. I have tried saving as an Illustrator EPS and a different alert comes up as 'Cannot Save. A necessary item is missing: ID: 192'. No idea what the necessary item is? Mithril? Gold?
Raghuveer- yes, it still is an issue- joined the connect session and waiting for your response.
Many thanks,
Matt

HT201210 update to latest version 4.2 but unknown error occured (11)

install update to latest version 4.2 but unknown error occured (11)

The iphone "acer's iphone" could not be updated. An unknown error occured(11)
Message was edited by: N M Patel

HT1420 Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.

I used to update my iPhone 4S applications whenever a new update is available, but at this time, "unknown error" displays after entering my apple id password. Anyone who could help, whom they might have experienced? Thanks

I used to update my iPhone 4S applications whenever a new update is available, but at this time, "unknown error" displays after entering my apple id password. Anyone who could help, whom they might have experienced? Thanks

Hi Christianjr,
When you say you reset your network settings, what do you mean, exactly?
I saw another post on this issue, and the poster indicated that they resolved the problem by turning off their cellular date option and wifi options in Settings, and then turned them back on.
Also, resetting your phone may help - press the Home and Power buttons at the same time and continue to hold both down until the Silver Apple appears. Once it is back up, click on the update option and see if it fixes the problem.
If none of those things work, then need to have details on what you did to reset your network settings....
Cheers,
GB

After forgetting the password for my iPhone, I am trying to restore it through iTunes, however, during the process, the phone keeps turning on and asking for the password, thus canceling the process. Any advice?

After forgetting the password for my iPhone, I am trying to restore it through iTunes, however, during the process, the phone keeps turning on and asking for the password, thus canceling the process. Any advice?

Yes, you will still get the prompt.
I meant reset then try the recovery mode restore again.
You can also try DFU Mode.
DFU (Device Firmware Update) Mode is different than Recovery Mode.
DFU Mode is a special mode where the device can still interface with iTunes, yet it does not load the iBoot bootloader.
DFU Mode:
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
NOTE: Make sure the device screen is blank and no logos are present. Be patient, it make take several trys.

I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

Hi there calcit08,
Welcome to Apple Support Communities.
Take a look at the article linked below, it provides a lot of great information and troubleshooting suggestions that’ll resolve the issue that you’re running into restoring your iPhone 5 with iTunes on your PC.
Resolve iOS update and restore errors in iTunes - Apple Support
Take care,
-Jason

HT4623 I was updating my iPhone 4S when the internet got disconnected. By the time I get connected again it could not restore due to an unknown error code 1611, pls help

was updating my iPhone 4S when the internet got disconnected. By the time I get connected again it could not restore due to an unknown error code 1611, pls help

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Or it could be an Apple problem and you will have to wait.

My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?

My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?

I tried this and still have the same problems. If I open Address book or the Mac App Store I get the library rebuild popup and a hang. I created a fresh user and then things are better apart from the printing issue. Its clearly some 3rd party software issue but the crash logs are meningless to me. I used the excellent Etre check app from http://www.etresoft.com/etrecheck so I have a list of what is being loaded and can compare clean and crashed user info but as I cant work out which of the startup items, launch agents, launch daemons etc that are causing the problem.
I have eliminated Dropbox, Mac Keeper and Witness, and it isnt related to my exterrnal LED cinema dispay or my external thunderbolt drives, or any USB devices if thats any help to anyone else. Info from Etrecheck follows -
Kernel Extensions:
          com.oxsemi.driver.OxsemiDeviceType00          Version: 1.28.7
          com.rogueamoeba.InstantOn          Version: 6.0.2
          com.rogueamoeba.InstantOnCore          Version: 6.0.2
          com.Cycling74.driver.Soundflower          Version: 1.5.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
             [not loaded] com.adobe.fpsaud.plist
             [not loaded] com.adobe.SwitchBoard.plist
             [not loaded] com.bombich.ccc.plist
             [not loaded] com.dymo.pnpd.plist
             [not loaded] com.intego.BackupManagerPro.daemon.plist
             [not loaded] com.micromat.TechToolProDaemon.plist
             [not loaded] com.microsoft.office.licensing.helper.plist
             [not loaded] com.orbicule.witnessd.plist
             [not loaded] com.sierrawireless.SwitchTool.plist
             [not loaded] com.stclairsoft.AppTamerAgent.plist
             [not loaded] org.macosforge.xquartz.privileged_startx.plist
             [not loaded]          pcloudd.plist
Launch Agents:
                 [loaded] com.divx.dms.agent.plist
                 [loaded] com.divx.update.agent.plist
                 [loaded] com.epson.epw.agent.plist
                 [loaded] com.lacie.raidmonitor.daemon.plist
                 [loaded] com.lacie.safemanager.daemon.plist
                 [loaded] com.micromat.TechToolProAgent.plist
                 [loaded] com.orbicule.WitnessUserAgent.plist
                 [loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
             [not loaded]          .DS_Store
                 [loaded] com.adobe.AAM.Updater-1.0.plist
                 [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
                 [loaded] com.digitalrebellion.SoftwareUpdateAutoCheck.plist
                 [loaded] com.divx.agent.postinstall.plist
                 [loaded] com.google.keystone.agent.plist
                 [loaded] com.propaganda.dejavu.dvmonitor.plist
                 [loaded] com.valvesoftware.steamclean.plist
                 [loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
          iTunesHelper
          Synergy
          TomTomHOMERunner
          Dropbox
3rd Party Preference Panes:
          Déjà Vu
          Flash Player
          Flip4Mac WMV
          GR-55
          Paragon NTFS for Mac ® OS X
          Perian
          Printopia
          TechTool Protection
          Witness

TS3212 I installed an iTunes update on my Windows Vista Laptop and iTunes wouldn't start saying it was missing MSVCR80.dll, now when I start Outlook it is going on about a mobileme error? Any advice? I'm tempted to not use iTunes ever again.

I installed an iTunes update on my Windows Vista Laptop and iTunes wouldn't start saying it was missing MSVCR80.dll, now when I start Outlook it is going on about a mobileme error? Any advice? I'm tempted to not use iTunes ever again.

Troubleshooting issues with iTunes for Windows updates - MSVCR80

When i use app store in my iphone 4s and try to download or update third party software i got message unknown error. cancel-retry

when i use app store in my iphone 4s and try to download or update third party software i got message unknown error. cancel-retry
please assit

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SETTINGS - STORE

HT201210 During the restore I get almost at the end the message that iTunes could not restore my iPhone due to an unknown error (1). Can someone help?

During the restore from iTunes I get, almost at the end of the restore, the message that iTunes could not restore my iPhone due to an unknown error (1). Can someone help?

error 1 means hardware failure.
Is your phone jailbroken?

Vault folder redirect cannot be displayed due to an unknown error

What happens is that on clicking on the "Vault" link in my application an error is sometimes displayed stating "the Vault folder redirect cannot be displayed due to an unknown error". If the user refreshes the page the error goes away and if they click the link again from this same browser session the error never re-appears. If the user closes this browser session, opens a new browser session and clicks on the "Vault" link again then the error message may appear once more.
I have been running the Plumtreespy diagnostic tool while clicking on this link to get some information on where the problem is occurring. I discovered that when the user is going to get the error on the webpage that some warnings are displayed in the Plumtreespy logs. These warnings are not present when the user is not going to see the error.
Here is an example of the log warnings: (Note: They always seem to start with the first warning mentioned here)
46 08-23 13:12:40 Warn WebDownloaderParallel.dll 1768 1588 WebDownloaderParallelCommon.cpp(30) Error in CPTHttpRequestParallel::get_Response. The request is not yet finished. The request failed to connect to the host for an unknown reason..
47 08-23 13:12:40 Warn Common Library 1768 1588 PTCommon.cpp(981) ***SetError *** (0x80044f65): The request is not yet finished. The request failed to connect to the host for an unknown reason.
48 08-23 13:12:40 Warn WebDownloaderParallel.dll 1768 1588 WebDownloaderParallelCommon.cpp(30) Error in CPTHttpRequestParallel::get_Response. The request is not yet finished. The request was waiting for a reply from the host..
49 08-23 13:12:40 Warn Common Library 1768 1588 PTCommon.cpp(981) ***SetError *** (0x80044f62): The request is not yet finished. The request was waiting for a reply from the host.
50 08-23 13:12:40 Warn WebDownloaderParallel.dll 1768 1588 WebDownloaderParallelCommon.cpp(30) Error in CPTHttpRequestParallel::get_Response. The request is not yet finished. The request was waiting for a reply from the host..
51 08-23 13:12:40 Warn Common Library 1768 1588 PTCommon.cpp(981) ***SetError *** (0x80044f62): The request is not yet finished. The request was waiting for a reply from the host.
52 08-23 13:12:40 Warn Gadget Providers 1768 1588 HttpGadgetProviderObject.cpp(886) Warning in CHttpGadgetProvider::raw_GetHTMLText : the response object could not be created. The error reported was 0x80044f62
53 08-23 13:12:40 Warn Common Library 1768 1588 PTCommon.cpp(981) ***SetError *** (0x80044634): Error in CHttpGadgetProvider::raw_GetHTMLText, The Portal Server timed out while waiting for a reply from the host for this gadget. If this problem persists, please alert a system administrator.
54 08-23 13:12:40 Warn Portal UI - Browsing 1768 Thread-91 com.plumtree.portalpages.browsing.myportal.MyPortalModel$MyPortalModelTempData.InitPortletContent(MyPortalModel.java:1343) Unable to set the header and footer elements. Using subportal footer.
com.plumtree.server.marshalers.PTException: Native exception: IDispatch error #17460 (0x80044634): [Error in CHttpGadgetProvider::raw_GetHTMLText, The Portal Server timed out while waiting for a reply from the host for this gadget. If this problem persists, please alert a system administrator.] (996,PTDispatch.cpp)
at com.plumtree.server.marshalers.PTDispatch.getPropertyObject(Native Method)
at com.plumtree.server.CIPTMyPortalGadgetContent.GetContent(Unknown Source)
at com.plumtree.portalpages.browsing.myportal.MyPortalModel$MyPortalModelTempData.InitPortletContent(MyPortalModel.java:1318)
at com.plumtree.portalpages.browsing.myportal.MyPortalModel$MyPortalModelTempData.<init>(MyPortalModel.java:1202)
at com.plumtree.portalpages.browsing.myportal.MyPortalModel.GetNewTempData(MyPortalModel.java:590)
at com.plumtree.uiinfrastructure.activityspace.AClearModel.GetTempData(AClearModel.java:117)
at com.plumtree.portalpages.browsing.myportal.MyPortalModel.SetPage(MyPortalModel.java:767)
at com.plumtree.portalpages.browsing.myportal.MyPortalModel.SetCommunity(MyPortalModel.java:717)
at com.plumtree.portalpages.browsing.myportal.SetCommunityControl.CheckActionSecurityAndExecute(SetCommunityControl.java:112)
at com.plumtree.portaluiinfrastructure.activityspace.Interpreter.HandleRequest(Interpreter.java:1502)
at com.plumtree.portaluiinfrastructure.activityspace.Interpreter.DoService(Interpreter.java:449)
at com.plumtree.uiinfrastructure.web.XPPage.service(XPPage.java:141)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:260)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2415)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:170)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:509)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:432)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:386)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:534)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:530)
at java.lang.Thread.run(Thread.java:536)

When i fix error 21 error 3194 appears its a vicious cycle...

HT201210 MY I phone 4 cannot be updated in I tunes due to an unknown error(11). Any advice?

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