HT201210 My imac says my idevices are not eligible for restore. Works fine on my macbook air

I plug my ipad, iphone or ipod touch into my imac and try to restore or upgrade. This has been tried with ios7, 6.14 and 6.13. My imac always says that my device is not eligble for the software. I move the device and the cable to my macbook air and can restore, upgrade or do anything else I want with the ios software. Move it back to the imac and I get the same error message. I have NEVER been able to restore or upgrade my devices on my imac since I got it in Janaury but can do it all day long on my macbook air. Both are running mountain lion and the latest version of itunes.

I need to be really sarcastic here. Duh..really? Wow, that is such an amazing response.
Of course I have tried that. I have had this problem since January. If you read my post, I have the latest OSX and the latest itunes which it says in that link.
If anyone wants to help with some real information, I will listen. posting a vague and unhelpful apple link does nothing.

Similar Messages

Problem with IPad , did an update as requested now it does nothing, but display a graphic that shows I should connect to ITunes . So I connect it to my IMac run ITunes nothing happens. Try restore pop up says not eligible for restore.

Wow what a pile of crap you must wade through to ask a question .
Ok so the problem is I did an update on my IPad and now it does nothing but show a graphic showing the power cable connecting to ITunes
So I connect iPad to my IMac and prompt iTunes nothing happens. So I try sinc nothing happens.
So I try restore and the popup says I am not eligible for restore.
What is going on with this stupid machine

Machines are incapable of being stupid. Not so of their operators.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

HT201210 Hi, cant update IO6. After downloading the update and processing it through Itunes on my mac.... and I have a factory unlocked Iphone 4S. Cant update the software. Waring message is say this devise is not eligible for build. Please help.

Hi, cant update IO6. After downloading the update and processing it through Itunes on my mac.... and I have a factory unlocked Iphone 4S. Cant update the software. Waring message is say this devise is not eligible for build. Please help.

Download iTunes using the tab at the top of this page. Then run the update with iTunes closed.

When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.

Problem:
When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.
Any help that you can provide in helping my iPhone accurately sync with iPhoto and iTunes will be greatly appreciated.
Symptoms:
1)   Sync: It’s not completing the sync. Below, I’ve provided all of my settings from the iTunes Summary tab so that you might tell me if I’ve selected any incorrect options. I prefer to sync the “old school” way – by connecting to the computer – as opposed to syncing over the cloud. Perhaps this is what’s causing the problem? Here is a list of the steps displayed in the iTunes window as the sync progresses:
waiting for sync to start (step 1 of 7)
backing up (step 2 of 7)
preparing to sync (step 3 of 7)
determining apps to sync (step 4 of 7)
preparing apps to sync (step 5 of 7)
importing photos (step 6 of 7)
waiting for changes to be applied (step 7 of 7)
syncing apps / copying 1 of 4 (App name) (step 7 of 7)
canceling sync
apple icon
2)   Photos: I've selected only certain of my iPhoto albums to sync to my iPhone. All of the albums are correct/complete in iPhoto. All of the albums are listed on my iPhone, both before and after the sync, but the albums are empty (no actual photos) before and after the sync. Perhaps this is tied to the fact that the sync isn’t completing, but because “importing photos” is one of the steps that the incomplete sync displays, I don’t know.
3)   Apps: When I launch iTunes and click on the Apps folder under the Library listing, then click on the Updates tab, iTunes searches for any Apps needing to be updated and provides a list. If I click on Update All, the Apps are successfully updated in iTunes. But, when I plug in my iPhone so that the updates will transfer to the apps on my iPhone, the updates don’t transfer to the apps on my iPhone and those apps still reflect that they need updating on the iPhone.
Other Potential Pertinent Info:
The flash memory hard drive on my MacBook Air recently died (perhaps a month or two ago). Apple had emailed me about a known issue and literally the next day, my MacBook Air crashed. I installed a new flash memory drive and re-installed everything from a backup off of an external hard drive. Everything seems to be working fine; it recreated accurately all of my software and data, including iPhoto and iTunes, the pictures and songs (respectively) for which are stored on that hard drive, as opposed to being on the flash memory in the MacBook Air itself. However, I don’t recall if the start of the sync problem described herein started happening at the same time that I replaced the flash memory drive. All I know is that the computer is working perfectly in all respects and that even as the sync is failing, it at least says that it’s doing the right things and looking in the right places (e.g., the list of albums on my iPhone matches the list of albums in iTunes, etc.).
Settings/Status:
MacBook Air
OSX v. 10.9
iPhoto ’11 v. 9.5 (902.7)
iPhone iOS 7.0.4
iTunes v. 11.1.3 (8)
Summary Tab
Backups (This Computer)
Options
Automatically sync when this iPhone is connected
Sync only checked songs and videos
Photos Tab
Sync Photos from iPhoto (429 Photos)
Selected albums, Events, and Faces, and automatically include (no Events)
Albums – 9 are selected

You need to download iTunes on your computer. iOS 6 requires the latest version of iTunes which is 10.7.

When I try to set up my phone it says this device is not eligible for free iCloud account

When I try to set up my phone it says this device is not eligible for free iCloud account

Import them to your computer as discussed here: http://support.apple.com/kb/HT4083, then either delete them from your phone or exclude the camera roll from your iCloud backup by going to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your phone under Backups, then turn Camera Roll to Off under Backup Options.
Also check Settings>General>Usage to see how much availble space is on your phone. If you have to delete apps in order to take photos, you may be out of space on your phone. If so, you need to delete something in order to create more space.

HT1414 Hello, everyone, I followed all the steps to restore but at the end, it says: the device isn't eligible for restore. How to fix it? Thanks all.

Hello, everyone, I followed all the steps to restore but at the end, it says: the device isn't eligible for restore. How to fix it? Thanks all.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

Can you trade in your iphone5 for the iphone 6 if you are not eligible for an upgrade?

I want to take advantage of the iphone trade in offer Verizon is offering, can I do this if I am not eligible for an upgrade yet?

No.
Either wait it out for your upgrade time, or switch to a Verizon Edge plan (you have to turn in your iPhone 5 in lieu of ETF fees).
With Edge, you don't get anything in return for your phone, except out of your current contract.

Since the last update my Numbers app in IOS, iPad3 and iphone5 will not open. It works fine on my macbook pro. It starts but before I can open a file it closes.

Since the last update my Numbers app will not load in either my iPad3 or my iPhone5. It works fine on my MacBook Pro. The app starts but before I can open a file it closes. Is this a common problem and do you know hwo to solve it?

Hi Michael,
If you've already restarted both your iOS devices after the update and Numbers for iOS still won't load, you might try clearing the documents temporarily out of iCloud, opening the apps, closing them, and then placing the documents back in iCloud.
To do this, in Finder on your Mac, hold down the option key and then Go > Library > Mobile Documents > com~apple~Numbers. Move the documents there out to the Desktop or other location of your choosing. Then give iCloud time to sync. Then try opening Numbers on iPad and on the iPhone. If they open, then close them, and move the documents back into Library > Mobile Documents > com~apple~Numbers and let iCloud sync again.
That sometimes clears up the problem.
SG

Updated iphone4 to ios5 - get Device not supported for icloud - worked fine for other iphone4

Updated iphone4 to ios5 - get "Device Not Supported" message - worked fine for other iphone4 & ipad. Why is this iphone "not qualified for icloud"?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.

When you release a new phone you need to make sure than any updates you make for the old phones make them BETTER - Some of us are not eligible for the upgrades and until we are our old phones need to work just as good as they WERE working!!!!

Very dissapointed in the upgrades for the old phones

They can't support every phone forever. Eventually, the software gets to a point where it can no longer be handled by old hardware(iPhone, iPhone 3G), and support for those devices must be dropped. It's the exact same way everything else in the world is handled, from TV's to computers.

Excise Details are not maintanied for Vendor: GRN error

Dear All,
We have upgraded our Ecc 6.0 system to latest application SAPKH60016 ( SAP_APPL ). WHile testing the system, for import GR's we are getting error saying Excise Details are not maintanied for Vendor. J1ID is also maintained & previously we have received lot of GR's for the same vendor. No changes have been done to Vendor & CIN master.
Please let me know if any note or object to be updated to correct this error.
Thanks
Raghavendra.

hiii
Can u tel me where exactly the excise range was missing ??
Because if excise range is missing , it won't throw this lind of error .
U have found any other???????
Thnaks
SAP-MM

YOUTUBE says my account IS ABSOLUTELY eligible for uploads longer than 15 minutes but FCPX says i am NOT eligible...

HELP! YOUTUBE says my account is eligible for uploads longer than 15 minutes, however, I am trying to upload a file from Final Cut Pro X using the SHARE BUTTON and FCPX says my account is NOT ELIGIBLE for vides over 15 minutes. How can I make sure that Final Cut is updated with this proper info from youtube? PLEASE HELP!!! I HAVE TO GET A VIDEO UP ASAP!

David and Keith have got this right. Don't depend on FCP to do the account verification and upload. Export your movie and use Compressor, or MPEG STreamclip, or QT Pro to spit out an h.264. Manually upload. Be generous in setting video quality. YT, Vimeo et al will recompress and the more information your file contains (within reason) the better. Just make sure any interlaced material is de-interlaced (a vote for Compressor) and the process will be smoother if you give them 29.97 frame rates,
Russ

Microsoft says my 8.1 installed when I bought HP is not eligible for free win10?

I used to have a free win10 confirmation on my desktop it is no gone and when I click the one next to update it says my OS is not eligible for free upgrade to win10.Any suggestions how to get around this.

Olddomer, welcome to the forum. I suggest using this page to reserve your copy of Win 10. Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

Employees not eligible for pre-order?

Every time I try to pre-order the 4s, I get a message online that says line not eligible. I am on an employee plan. Does that mean that employees are not eligible for the pre-order, or is it something other reason?

smills1985 wrote:
Every time I try to pre-order the 4s, I get a message online that says line not eligible. I am on an employee plan. Does that mean that employees are not eligible for the pre-order, or is it something other reason?
you would have to talk to your employer

HT201210 My imac says my idevices are not eligible for restore. Works fine on my macbook air

Similar Messages

Maybe you are looking for