HT201210 My iphone 4 is frozen during the iOS 6 installation.

It has been frozen showing the apple and a half-complete bar for 4 hours now. What should I do?

Fixed!
[BTW... I was doing my update wirelessly without using iTunes or plugging my phone into the computer.]
I was scared to touch any buttons while it was in the middle of a OS update. I talked to Apple support, and they had me try the following:
1. Hold the power button to see if it went away. [It did not go away, so they went to option 2.]
2. Plug the phone into my computer with iTunes open. [I could not do this b/c I'm in the middle of downloading the iTunes update. So, they had me to to option 3.]
3. Hold power button and homescreen button until the frozen screen goes away and the reboot screen with just the apple shows... just like when you reboot your phone for any other reason.
The last one worked. It ended up going back to the apple with the progress bar, and the install went all the way. It was a bit slow to load the last 1/4, but it worked. Then, the phone went back to just the apple reboot screen. I was concerned because it sat there a couple minutes, but then the iOS 6 configuration screen appeared.
Now we shall see how the rest of this goes.....

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Itunes has frozen during the ios update

my phone and itunes has frozen during the ios update. how do i resolve this?

Hello LAUANS01,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device issues:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

HT4623 My Iphone 4s has frozen during the IOS 7.1.1 update.

It has been over 3 hours and the progress is still at half way is there anything i can do i cant even turn it off.

Hey rl2304,
Thanks for the question. I understand you are experiencing issues when updating your iPhone 4s. If the issues persists, you can follow the steps in this resource:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

My phone is frozen during the ios 7.1.2 update. What should I do?

I tried updating my phone to the new 7.1.2. It has been hours now, and has not progressed in the update. It will not shut off either. What should I do?

Hi cgravseth,
Welcome to the Apple Support Communities!
I understand that you were updating your iPhone and now it is completely unresponsive. The following article has some great information for troubleshooting this situation. Numbers 1 and 2 are irrelevant or you have already tried with no success. Start with number 3 and try to reset the iPhone. If that doesn’t work move down to steps 5 and 6.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
Please feel free to let me know if you need further assistance.
Have a great day,
-Joe

HT201210 My iphone is frozen in the restore mode,

My iphone 4s was carrying out an update when it froze. It then wanted to restore back to orginal settings but that also keeps freezing when it gets halfway through. The phone is will not work.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work.

TS3694 Please how do I handle this. I downloaded a higher version of my Iphone 3 but during the installation it always hangs and show an error message that it cannot be downloaded with code1015.

Please how do I handle this?
I downloaded a higher version of my Iphone 3 but during the installation it always hangs and show an unknown error message that it cannot be downloaded and the code of the message 1015.

This is usually a result of the iPhone being hacked with the cutsie term for that "jailbroken".
http://support.apple.com/kb/TS3694#error1015
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

IPhone 3GS frozen/rebooting after iOS 5 update.

Hello all,
I updated my iPhone 3GS to iOS 5 last night. All seemed well until I noticed the restore was complete. The iPhone was frozen on the Home Screen. The flash of white the runs beneath the slide to unlock is frozen at different intervals everytime the phone reboots itself. I have tried restoring the phone multiple time. I am unable to perform a hard reset because the phone's sleep button is nonfunctional. When the phone decides to reboot itself, about every two minutes, I notice that for a split second it flashes to a gray screen with an iPhone in darker gray. There are words all over the screen but I am unable to read any of it before te phone resets. I think I see a "Peparing to Install" title on the screen, but that is a guess. Any ideas from anyone? I'm really at a loss of what to do.

An update on my problem above. I too restored my software but all it got me was losing all of my ZombieLife progress, LOL.
It seems to me that my phone freezes/reboots when it is trying to grab a signal for an update. It has happened to me several times on the initial visit to a website on Safari and also on Nike GPS. I can still see the page I was on in the background a bit but there is no recovering the phone. I have to then hold down the lock button to restart it and sometimes that will not work unless it is on a charger.
Today my battery went from around 70% to the phone saying it needed to be charged in the span of a few minutes. When I did get it on the charger in my car it went back to 66% after rebooting.
I don't know if it means much but I have AppToolKit Lite and in the System Monitor it shows you memory usage. At the moment out of 254.23MB I have 120M Active and the only I am running is the app. Wired is at 40M, Inactive is at 32.20M and Free is at 63.90. This is after I double-clicked the home key and killed all other apps. When there are apps active the Free memory is next to nothing. Not sure if this is a cause but I hope there is a solution soon with 5.01!

Ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?

ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?

Hi there did you end up getting this resolved? I have the same exact same issue with my Ipad 4 when updating to 8.1.3....frozen on the apple logo. Tried resetting as advised by other users but just goes back to the same logo. Tried connecting to iTunes but device is not picked up at all. Left it over night to run flat hoping charging might kick start something....but when I put on the charger it shows the battery charge icon but won't actually charge it. It's really doin my head in trying to find a fix - cheers Morgan

HT5567 my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone

my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone

What is showing on the iphone screen?
Try this:
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
Make sure itunes is updated to the lates version on the computer.
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/

HT4623 I have followed the directions and my iphone is not installing the iOS 7.0.2. My iphone is plugged into my lap top that has the most recent version of itunes. It is a dsl connection. Is that my problem?

I have followed the directions and my iphone is not installing the iOS 7.0.2. I have the most recent version of itunes on my laptop commuter. my iphone is attached to my laptop via usb port. The laptop uses dsl not wifi. Is that my problem?

Exactly what version of iTunes are you running? And DON'T say 'the latest version'... CHECK the version number. You need to be running 11.1 or higher.

In the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

in the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

Unknown "source"? Do you mean unknown "error" followed by a number?
http://support.apple.com/kb/TS3221
Follow the instructions in the article. When you connect your phone again, you may have to press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button until iTunes detects the phone in recovery mode.

Iphone 3gs- updated to the ios 5.0.1... since then i plugged it into itunes, an now my phone restarts itself every 3-4 minutes! Restored 4 times and still not working help please!!!!!

iphone 3gs- updated to the ios 5.0.1... since then i plugged it into itunes, an now my phone restarts itself every 3-4 minutes!!! it so annoying! its useless, i cant do anything with it. restored it 4 times and its still doing it!!! please help!!!
i contacted o2 and they said id have to pay to get it fixed after sending it away for ten days if their was a fault, when im still under warranty!! contacted apple who will get back to me!

I am assuming you updated to version 5.1.1, not 5.0.1 since no legitimate version of 5.0.1 is available.
Where is this iPhone from and what means did you use to unlock it?

HT5313 it seems the comupter is frozen during the update of OS X Lion TO v10.7.5

it seems the comupter is frozen during the update of OS X Lion TO v10.7

Antony D'Emanuele wrote:
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With Lion and later there is no such thing as a server version of the operating system, this is unlike the previous Mac OS X 10.6 aka. Snow Leopard which did have a specific server version of the operating system.
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HT1386 my sync stops due to iphone not found during the final copy step...how do I fix?

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The backup is located at: iTunes/Preferences/Devices. Select the backup from the window and hit the delete key. Then connect your iPhone to your computer. It'll take a new backup.

I repeatedly receive an error when my IPad is trying to restore during the IOS 5 update. The error is (-50). How do I fix this?

I repeatedly receive an error when my IPad is trying to restore during the IOS 5 update. The error is (-50). How do I fix this?

Try restarting everything and then try to sync or reactivate. Quit iTunes, reboot your computer, reboot your iPad and then try again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

HT201210 My iphone 4 is frozen during the iOS 6 installation.

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