HT201210 my iphone 5 has jammed showing the iTunes sign and a plug in wire when plug in box says error 3014 any help please...
My iphone 5 has jammed in download showing the itunes sign and a plug in cabel when going to itunes a box is show says error 3014... help please
http://support.apple.com/kb/ts3694#error3014
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com.
Similar Messages
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I am trying to get my contacts of an old iphone 3. It show the Itunes logo and the usb connector of the phone charger. How can I get that off the phone and access my contacts.
Ideas anyone?You need to plug it in to iTunes. Once it starts working again, back up the old iPhone to iCloud then go to iCloud in settings. Turn on contacts then you get them back. Another option is to back up to iTunes with the old one, then on the new one, go on iTunes, click restore backup, and choose the old iPhone. I suggest using icloud. Hope it helps!
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Downloaded late set iOS 7 update and it's been just showing the iTunes icon and charger indicator with arrow for the last 7 hours, is this normal? How long before phone reboots
That means something went wrong with the update and the phone is in recovery mode.
Connect it to your computer and use iTunes to restore it.
~Lyssa -
my iphone is stuck on the itunes screen and when i try to restore it it just go back to the itunes screen how do i get out of it
Connecting in recovery mode will help: http://support.apple.com/kb/HT1808
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i was updating my iphone 3gs software on my pc and it came up with an error and since then i have just had the itunes symbol and a usb cable on my screen. i cant do anything with it what can i do?
The only thing you can do is what the picture is telling you to do: plug it into iTunes and restore it.
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I updated my ipad 2 today with ios 702 and now my ipad has crashed only showing a itunes logo and a charging cable pidtogram on a black screen, wont turn on. Any help appreciated?
iPad is in Recovery mode.
Hold the Power button and Home button at the same time, keep holding, when you see the white apple logo appear and then let both go. Let it start. -
I have an iphone 4s and there is a prompt that shows the itunes icon and a connection cable i plugged it in and itunes is saying im not connected to the internet but i am....any help out there???
If you are getting a message that iTunes is not connected to the Internet, try looking at this article: http://support.apple.com/kb/TS1490
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The phone is backed up on ICloud. I connected it to my computer to download some photos and Itunes indicated that and update was available for the phone 7.0.2. So I let it download the update. I later received a message that the update was unsuccessful. The creen on the iphone is showing the itune symbol and a cable. But itunes will not recognise the phone.
Turning the phone on and off comes up with the same screen. I have tried pressing the ON Off Button and the Home button at the same time for 10 seconds but get the same result.
what can I do to get the ipnone working again.Dear Bruce,
Due the unsuccessful updation your iPhone has stuck in recovery mode. you need to download the iOS 7.0.2 iPSW from the following link http://appldnld.apple.com/iOS7/091-9872.20130924.2wc82/iPhone4,1_7.0.2_11A501_Re store.ipsw
and have to restore manually. you can do this by shift + mouse click the restore button in iTunes this will give you an opendialogue box to select the iPSW from which you want to update your iPhone. please make sure you have all the backup stored since this will be a restore not an update so you data will be lost and you will have to restore your data from backup.
if this help please mark is as answered. -
My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?
That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.
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i tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it doesnt show up on my computer
Hi there starbaeza,
You may find the information in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
-Griff W. -
I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!
Hello there, xkatiex255.
The following Knowledge Base article should provide the steps for you to resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks
In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section. -
My iPad was disconnected during upgrade. I've tried restoring and resetting. I just did an iPad erase in "find my iphone" and it still shows the itunes logo and the fire-wire cable on the screen with an arrow. It's currently plugged into my computer. How do I remedy this?
Unable to update or restore
http://support.apple.com/kb/HT1808?viewlocale=en_US -
In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???
Hi lepyykko,
If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right? The first step is to get iTunes successfully installed on your computer. Then backup the iPhone before updating the iOS software.
Are you seeing any error messages when you try to install iTunes for Windows?
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Are you able to update your iPhone wirelessly?
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204
Before you update
Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
I hope this information helps ....
- Judy -
I awoke this morning to find my iPhone 3g in recovery mode. I tried rebooting, charging, and when I connected to iTunes it gave me a message saying I had to finish recovery first. My screen shows the iTunes logo and the USB cable. Any ideas?
http://support.apple.com/kb/HT1808
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