HT201210 My iPhone is recognized by my computer and iTunes, but when I go to the device tab the option to restore is not available. How do I fix this?
I've searched all over for a remedy to this but I can't seem to find it. I tried the DFU method & recovery mode and neither worked. PLEASE HELP.
Hi purisaab009,
If you are having issues connecting to the iTunes Store, you may find the troubleshooting steps outlined in the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple Support: Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Regards,
- Brenden
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Thanks for using Apple Support Communities. Based on what you stated, it sounds like iOS device's are not appearing in iTunes. I would recommend that you read this article, it may be able to help the issue.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
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im using itunes for windows, windows vista 64bithi, heres the info u requested
Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 2 (Build 6002)
Acer Aspire 6920
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 00D6ACD0035A7110
Current user is not an administrator.
The current local date and time is 2011-06-26 19:10:29.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 3650
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: WD Virtual CD 1110 Rev 2003 is a USB 1 device.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {956AE0ED-F775-4157-8184-95CB8B89B99D}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {805B9D00-0148-4062-8C0F-9DF326230B82}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Jun 26 14:02:36 2011
Lease Expires: Mon Jun 27 14:02:36 2011
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-26 18:57:29. -
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