HT201210 My iphone restored problems, and it can't be restored, if restored :like this What is this message : The iphone 'iphone' could not be restored.An unknown occurred(-1).

What is this message : The iphone 'iphone' could not be restored.An unknown occurred(-1).

What is this message : The iphone 'iphone' could not be restored.An unknown occurred(-1).
iPhone 4, iOS 5.1.1

Similar Messages

Trying to restore/update 3rd gen ipod touch - keep getting error message - THe ipod touch could not be restored. An unknow error occurred (-1). Please help.

Please Help..
Trying to restore / update ipod 3rd generation - keep getting error message - The ipod touch could not be restores. An unknown error occurred (-1).

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT1414 I have an ITouch about a year old that has never been used. When trying to sync with Itunes, get message: The IPod ITouch could not be restored. An unknown error occurred (-1). I have tried 2 different computers with same result. IPod was reset def

Itouch was reset to factory defaults. Have tried ideas listed in ITunes help. Any ideas?

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The" may need service' meand there is a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My iPad 2 will not restore using iTunes. It keeps telling me - the iPad "iPad" could not be restored. An unknow error occurred (4) - I have tried every suggestion I could find so far. Any ideas as to what I can do?

My iPad 2 will not restore using iTunes. It just quit a week or two ago and showed that I had to connect to iTunes.
When I do the "restore and update" it does not complete the "verifying iPad restore with Apple" and then shows the following message:
The iPad "iPad" could not be restored. An unknown error occurred (40).
I have tried it a number of times. Also turned of anti-virus and firewall. Tried on different computers. All resulted in the same message. The iPad is only 2 1/2 years old, so I hope it can be fixed.
Does anyone have a solution?
KandAfromMO

Found this thread by searching the forum. I hope it helps.
https://discussions.apple.com/thread/5471311

The iPod "iPod" could not be restored because it is busy

My 20g ipod started giving me trouble a few weeks ago after I loaded some post-Christmas purchases. It wouldn't load the last few songs, and it was half-empty, so capacity wasn't an issue.
I next tried to restore the iPod, but my mac mini then seized up, and the restart hung, so I had to do a hard restart.
Upon restart, the iPod was obviously now corrupted, with only a half-completed restore, so I tried again.
This time, and every time since, I get the following error message: The iPod "iPod" could not be restored because it is busy
So, I next followed the 5 R's, to no avail.
Disk Utility gives me the error Disk Erase failed Disk Erase failed with the error: Input/Output error
I also tried security erase, and while it starts with the overwrite, it eventually kicks out of the process with another I/O error.
Today, I downloaded iTunes 7.6 with the hope that it would fix this issue, as it has been surfacing in discussions pretty commonly. I thought this was reasonable, because of some difficulties with iTunes after the release of the iPhone were solved upon the next release of iTunes.
Unfortunately, I am facing the exact same situation.
There is one additional step I was able to take by trial and error, and one further step I am considering.
When I originally searched this topic, I came upon a "diagnostic mode" fix that's supposed to be accessed only by the iPod nano.
Using this mode, I was able to run several tests, and ram checks out, and one of the two disk tests come back fine.
Since I don't know what the alphabet test results mean, this was about all I was able to gather.
I attemmpted to use the diagnostic mode reset, but the problem continued.
My final thought, aside from waiting for a further iTunes update, was to dig out a third-party disk utility I have here somewhere and see if that will erase the iPod.
Any suggestions out there?

I was able to solve this by (warning, this will void your warranty) taking the iPod apart, very carefully. Being careful not to separate the cables inside, place a folded business card on the hard disk, and place the metal half back on.
Do a Google search if you don't believe me.
Oh, and for the gent from Apple that removed the post containing URL with pictures of this fix, I do NOT receive any cash, complensation, self esteem or other recompense or good feeling from posting this fix, or directing people to search for it.

The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
The ipod "ipod" could not be restored. An unknown error occurred (1602)
Any help would be greatly appreciate. Thanks very much for your time.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

The iPod "iPod" could not be restored. An unknown error occurred (6)

I know this type of error has been posted before but I've tried everything I've read in other posts and have not gotten anywhere.
When I try to restore my Ipod Touch, after it is into the restore for a while, I get the message:
+*The iPod "iPod" could not be restored. An unknown error occurred (*6).+
iPod Touch 1G
Firmware 3.12
What I've tried:
- Rebooting host.
- Resetting iPod Touch - Holding down home and power for 10 seconds
- Using different computers with fresh versions of Itunes. Computers were running Vists, XP, and Windows 7.
- Putting iPod touch into DFU mode (Hold down Home and power for 10 seconds then let go of power until iPod goes into DFU mode.
I always end up with The iPod "iPod" could not be restored. An unknown error occurred (6).
I did get extended Apple care service but of course it ran out last month!
I did get a log from one of the failures if that would be of help.
Any suggestions?
Dave

Well my ipod is just out of warranty so I'm not sure if they will even look at it but I'll try tomorrow to bring it to the Apple store.
If anyone is interested here is part of the log file of the bad restore:
*2009-11-20 07:54:45.593 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 99*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: EOF, cbRead: 1988*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 100*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: ZLP*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ResetDevice: resetting...*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: success*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 8 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 9 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: Recovery mode succeeded*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 1*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: _AMRecoveryModeDeviceFinalize: 0258AA58*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 0*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: received kAMDeviceAttached action, device 0X84B7218, AFC error 0XE8000028*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Restore mode device appeared, device 0X84B7218*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Creating restore mode device with usbMuxDeviceID 0X1*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 3 progress -1*
*2009-11-20 07:54:58.109 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 4 progress -1*
*2009-11-20 07:54:58.125 iTunes.exe[2560:13c8]: Supports value queries: 1*
*2009-11-20 07:54:58.140 iTunes.exe[2560:1264]: iTunes: Specifying UOI boot image*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved USB log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved panic log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: previous restore failed with exit status 0x100*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: connected to service com.apple.mobile.restored*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: using protocol version 12*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: unable to open device_map.txt: No such file or directory*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: board config = n45ap*
*2009-11-20 07:54:58.218 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 28 progress -1*
*2009-11-20 07:55:09.031 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 11 progress -1*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]: device returned AMR error 6*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]:*
*==== device restore output ====*

HT4097 The Pad "iPad" could not be restored. The device could not found

I try to update my Ipad IOS in ver6. Every thing was fine but in the last stage after software extraction i am having message "The Pad "iPad" could not be restored. The device could not found"
Please give me a solution.

If you're unable to do the Restore, go into Recovery Mode per the instructions here.

TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible. What is this and how can it be resolved?

When trying to restore or update my Iphone 4 it errors out with message:..."could not be restored because the firmware file is not compatible." How do I resolve this?

Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

HT4097 my problem..selepas step 6 hanya ada restore sahaja,tetapi bila tekan restore ,tertulis,'the ipad'ipad' could not be restore.And unknown error (21)...what it the problem

after update from 4.3.3 t0 5.1.1 ipad first
ipad can cannot the itunes..but itunes find the recovery
my problem..selepas step 6 hanya ada restore sahaja,tetapi bila tekan restore ,tertulis,'the ipad'ipad' could not be restore.And unknown error (21)...what it the problem

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
 Cheers, Tom

When tried to upgrade iphone 4S from 8.1.2 to 8.1.3 it crushed at the middle, after it it not let it tern on and cannot make recovery and crush in the middle of the process with "could not be restored. An unknown error occurred (3014)"

When tried to upgrade iphone 4S from 8.1.2 to 8.1.3 it crushed at the middle.
After it it not let it tern on and cannot make recovery and crush in the middle of the process with "could not be restored. An unknown error occurred (3014)"

Hi bahaluly,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to update the iPhone. I would recommend that you read this article, it may be able to help the issue.
Get help with iOS update and restore errors - Apple Support
Solve network errors
Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
Cheers,
Mario

I've synced my phone, accidentally, to my wife's account and now lost all me photos and data... Is there any way of retrieving it all? The bigger problem is I can remember when my phone was last synced to my account so the info list is not on there either

I've synced my phone, accidentally, to my wife's account and now lost all me photos and data... Is there any way of retrieving it all? The bigger problem is I can remember when my phone was last synced to my account so the info list is not on there either

To see if there are any backups of your device on the computer, go to iTunes/Edit/Preferences/Devices.
Moving the mouse over the listed backups will tell you to which device they belong.
If there is no backup of your phone listed, your data is gone.
In case you also used iCloud to back up your data, check this article:
iOS: Back up and restore your iOS device with iCloud or iTunes

HT201210 The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
The above comes from here:
http://support.apple.com/kb/TS3694#14

HT201210 The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when conn

The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
All mails can be sent to [email protected]
Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.

Other users and reported error 1 but I have not seen a solution.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT201210 When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?

When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?

http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

My nano will no longer sync to itunes. I tried to restore nano and received error message 1437 that nano could not be restored.

My nano will no longer sync to itunes. I tried to restore it and error message 1437 said it could not be restored. Any thoughts on how I can sync or restore?

Good day billoelwein,
If you are having an issue with your iPod nano being unable to restore, you may want to first try resetting the iPod. See the directions in this article -
Reset your iPod - Apple Support
If the issue is still present after a reset, you may need to restore your iPod nano back to factory settings. See this article -
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L

HT201210 My iphone restored problems, and it can't be restored, if restored :like this What is this message : The iphone 'iphone' could not be restored.An unknown occurred(-1).

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