HT201210 My ipod has received error code (9).  I have tried to restore, but failed.  Any idea how to restore back to original settings?

My ipod has received error code (9).  I have tried to restore, but failed.  Any idea how to restore back to original settings?

Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
http://support.apple.com/kb/TS3694#error9

Similar Messages

  • HT201210 My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    If you did all of this
    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

  • My ipod has a black screen.  I have tried to hold the sleep/off button and menu button at the same time with no luck.   I connected to my computer and tried restore on itunes -  still with a black screen a voice said "screen locked'  code 542

    My ipod has a black screen.  I have tried to hold the sleep/off button and menu button at the same time with no luck.   I connected to my computer and tried restore on itunes -  still with a black screen a voice said "screen locked'  code 542

    Is the iPad charged?  Plug it in with the charger/wall outlet for half an hour and try again to reboot by holding both the power and home buttons until the apple logo appears.

  • Mini ipad has frozen and won't let me restore showng 3014 error code.  I have tried all suggestions to correct error and mini ipad is now frozen saying connect to itunes.  Can't i just reboot it somehow?

    BIG QUESTION!!!!
    My mini ipad has frozen and won't let me restore showing 3014 error code.  I have tried all suggestions to correct error and now is frozen saying connect to itunes which just shows the error message..  Can't i just reboot it somehow?

    Hi annababs,
    This article has troubleshooting specific for error 3014:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    If that does not work, this article may be able to help:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Take care,
    - Ari

  • Everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

    everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

    is that the case-sensitive drive error?  Error "Case-sensitive drives not supported" or similar install error | Mac OS

  • My ipod has been stolen and I do have the serial number but not icloud, How do i track it?

    My Ipod has been stolen and I do have the serial number but not icloud, How do i track it? PLEASE HELP!

    What To Do If Your iDevice Is Lost Or Stolen
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • My ipod touch is disabled, i installed the latest version of itunes, but cant figure out how to restore, can anyone help with this?

    My ipod touch is disabled, i installed the latest version of itunes, but cant figure out how to restore the ipod, can anyone help?

    If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
    First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
    At the command prompt:
    Type %windir%\system32\msiexec.exe /unregister and hit enter.
    Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
    Type %windir%\system32\msiexec.exe /regserver and hit enter.
    Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
    Restart the PC and try another reinstalll.

  • When starting a rental movie, I get the message: "An error occured loading this content, please try again later". Any ideas how to solve this issue?

    When starting a rental movie, I get the message: "An error occured loading this content, please try again later". Any ideas how to solve this issue?

    Firstly, I should have typed speedtest.net previously.
    Now that's an interesting comment you make, out of interest do you have any purchased HD movies in your iTunes collection, if so, do they play on the Apple TV with your new tv.

  • When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, why not 3G ?

    When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.

    The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
    Not every single thing that you do every single minute of the day on the iPad involves downloading files larger than 20MB. You can surf the internet all day long sitting out in a park somewhere with 3G - but not with a WiFi only iPad - unless you use a hotspot with it.
    Try turning off your firewall and anti virus software while you try to download the iOS update.

  • I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription

    I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription I just paid for?

    Sign out from Creative Cloud desktop application and Sign in with email ID using which you had purchased subscription .
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Then launch CC apps and try to activate.
    Still face issue , let me know 

  • HT201210 My Ipod has itunes icon and usb cable icons on its face but won't respond or restore how do I get it to do something?

    I tried to update the new ipod sofware and my ipod has a itunes and usb cable picture on its face, but after hours it will not do anything.  I tried to restore and it won't even do that. 
    What do I do?

    If you hit restore, you lose all your previous information.
    All I was just trying to do is update my Ipod!!
    Now its all messed up. Should have left it the way it was!

  • HT201210 I am getting an error code when it's trying to verify the firmware of -1

    I am getting an error code when it's trying to verify the firmware of -1 when trying to restore my IPHONE 4 using ITUNES and it's stuck in recovery mode and won't let me out now.
    I have the ITUNES logo on the black screen with the USB cable?

    Error -1 is a very bad hardware error of the baseband. Restore your iPhone on a different computer with iTunes 10.7 or 11. If on another computer you still get Error -1 then most likely there is no fix. If you have Warranty or AppleCare, make Genius reservation and take to Apple for resolution.

  • Just bought android phone (LG G2) and I do not receive SMS from iphones . Problem with iMessage but I do not have my iPhone to deactivate. Any ideas how to handle?

    Just bought android phone (LG G2) and sold my iphone 5. I cannot received sms from iphones. Obviously issue with iMessage but since I do not have the iphone anymore ...not possible to deactivate... any ideas how to handle?

    Read here under no longer have device:
    http://support.apple.com/kb/ht5661
    You can also call AppleCare to fix this.

  • HT201210 I am getting 3014 error code when i am trying to restore my ipad. I already followed this article but i keep getting the same error message. This has left my ipad unusable.Please help

    How can i restore my ipad when i lost its passcode. I am trying to restore it from DFU mode but getting error 3014code.

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    MY suggestion would be to try to create a new user on your computer, make sure your fire wall is turned off, make sure your using the cable that came with the device, make sure theres nothing else plugged in, such as camera, printer, mouse and keyboard are fine, and make sure your anti virus is turned off

  • TS3694 hi just tried to update my iphone 4s with latest version of itunes and has stalled on reset with an error code of 36. have tried re installing i tunes and switched off security and new lead an windows update but still seems to recognize phone.

    Hi
    just tried to update my iphone 4s and it has failed to restore settings. comes up with error code 36.have tried all suggestions in help but to no avail. any help would be appreciated
    john

    if you have tried ALL suggestions then your phone is obviously broken beyond reparing by user
    but if you might not have then you can try reading these
    https://discussions.apple.com/message/21571280#21571280
    http://www.techisky.com/how-to/easy-fix-iphone-in-recovery-mode-upgrading-to-ios -6-2.html
    more
    restore iphone error 36

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