HT201210 my phone is using my old email for icloud, I have tried to delete but i dont have password so it will not allow me to? Also dont remember security questions to get password
My phone is using my old icloud email address... I can not log out off it because I dont have the password and I dont remember the security questions. Is there another way to delete it?
Hi, sanibas.
Thank you for visiting Apple Support Communities.
If you are asked for the password for your old Apple ID and wish to delete the account, check out the steps in the article below.
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
You may have to reach out to us to assist you with the password reset. Here is the article that will get you in touch with us.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
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Are you signed into this old ID ("email") in System Preferences>iCloud, System Preferences>Internet Accounts (Mail,Contacts,Calendars), or in Mail>Accounts, Calendar>Accounts or Contacts>Accounts?
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Hi sisot,
Thanks for visiting Apple Support Communities.
You may find this article helpful with resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
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Click Password & Security
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HT201210 i want to use my old iphone for playing music and it wont sync
i want to use my old iphone for playing music and it wont sync
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Hi there—
This reply doesn't seem to take into account the query.
Please help?
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<Email Edited By Host>Hey Chandrafromgbr,
Thanks for the question. The following resource outlines a potential resolution to this issue:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
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hello,
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