HT201210 my phone is using my old email for icloud, I have tried to delete but i dont have password so it will not allow me to?  Also dont remember security questions to get password

My phone is using my old icloud email address... I can not log out off it because I dont have the password and I dont remember the security questions.  Is there another way to delete it?

Hi, sanibas.  
Thank you for visiting Apple Support Communities.  
If you are asked for the password for your old Apple ID and wish to delete the account, check out the steps in the article below.  
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
You may have to reach out to us to assist you with the password reset.  Here is the article that will get you in touch with us.  
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers, 
Jason H. 

Similar Messages

  • I have updated my username and password, but the system keeps asking for my password for an old email for which I have no password.. How can I fix this?

    I have updated my username and password, but the system keeps asking for my password for an old email for which I have no password.. How can I fix this?

    Are you signed into this old ID ("email") in System Preferences>iCloud, System Preferences>Internet Accounts (Mail,Contacts,Calendars), or in Mail>Accounts, Calendar>Accounts or Contacts>Accounts?

  • How to change my apple id password, but i dont remember sequrity questions and i cant reach reset email

    how to change my apple id password, but i dont remember sequrity questions and i cant reach reset email

    Hi sisot,
    Thanks for visiting Apple Support Communities.
    You may find this article helpful with resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    All the best,
    Jeremy

  • HT201210 i want to use my old iphone for playing music and it wont sync

    i want to use my old iphone for playing music and it wont sync

    Another thing to remember is the phone is actually usable for 911 calls and maybe others. Not a real good idea. Especially for a child.
    It would depend however on the age of the child.
    Good Luck

  • After downloading I was entering my password for iCloud and clicked on forgot....now it's stuck and will not shutdown. When I try to shut down it says Set up Assistant cancelled shutdown. This has been going on for 5 hrs plus...any ideas?

    MAcbook is stuck and will not shutdown following download of X Mavericks software. Setup assistant is stuck and will not allow the MacBook Air to shutdown. It's been doing this for over 5 hours......any ideas?

    Hi there—
    This reply doesn't seem to take into account the query.
    Please help?
    The computer is completely unresponsive and won't shut down or turn off. It is stuck in Set Up Assistant after trying to sign in to AppleID.
    Attempting to shut down or restart produces the following dialogue:
    "The application Set Up Assistant has cancelled shut down.
    To try shutting down again, quit Setup Assistant and click Try Again."
    HOWEVER it is impossible to quick Set Up Assistant— the icon is completely unresponsive even to force quit, right click or anything.
    I've managed to get into being able to see Dashboard and at the top Desktop and the dock below. But I can't click on anything from there. So it seems it is not the whole computer. Just set-up assistant.
    Please help??
    Thank you

  • I purchased a tv series on itunes it allowed us to download 1-5 shows but will not allow us to download anything else how do i get the rest to download or get a refund

    i purchased a tv series on itunes it allowed us to download 1-5 show but will not allow us to download anymore what can i do to get them to download or get a refund

    Why can't you download more?
    Did you run out of space?
    Hi def episode of a tv show, 1 hour long, are about 2 Gb an episode.

  • I stay in hotels alot and use my Airport Express to hard wire into hotel network. But hotels seem to have a sensor that will not allow any other device like my I-phone, I-pad to connect. Just one device and that's it.  Is there a setting to cure this?

    I stay in hotels often and use my Airport Express to hardwire into the hotel's network.  This seems to work fine and allows my Macbook Pro to work wirelessly.
    The problem is I cannot then hook up my Iphone or Ipad to the network.  It seems the hotels have a sensor and only allow one device on their network at a time.  Is there a setting in the setup of my Airport Express that might fix this problem?

    If you have the AirPort Express setup in Bridge Mode, try changing the Connection Sharing setting to "Share a public IP address"
    AirPort Utility - Manual Setup
    Click the Internet icon
    Connection Sharing = Share a public IP address
    Update
    You will probably get a message about a Double NAT error. Click to "ignore"
    This setting might allow mutliple devices to connect and may not. It's worth a try...I have about a 60-70% success rate at hotels with this setting.
    Unfortunately, as you note....hotels have become a lot smarter about connections to their network. At some point, they probably will not even allow another router to connect at all.

  • I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

    I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

    Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
    Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
    I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

  • Yje apps show that I have 1 update. I try to update but it shows mt wrong ID and will not allow me to correct it.. I get into apple fine but not the update???

    My system is, OS Yosmite. iMac 21.5. 2.7 GHz. intel core 15. 4GB 1333 MHz.
         It is showing that I have one update; I click on update and I get the ID/password drop down. that is showing my wrong ID. I have logged into  apple without problems but the app store will not recognise my new Apple ID and password. I am unable to change it in the dropdown. 
    I have had this problem since I updated to Yosmite??
    Is there something I can do to rectify this problem.  I have changed my ID and password but still nothing happens.
    <Email Edited By Host>

    Hey Chandrafromgbr,
    Thanks for the question. The following resource outlines a potential resolution to this issue:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    3. Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't work, try these steps:
    1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    2. Tap Settings > iCloud and try to sign out.
    3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    4. Tap Settings > iCloud and sign in with the new Apple ID.
    Thanks,
    Matt M.

  • TS1538 Hi hoping for some help please/ My laptop was in for repair & now doesnt regognise ipad or iphone, it is now being recognised as a camera. Laptop will not allow me to update/reinstall I Tunes. Cannot get driver reinstalled

    HI hoping for help pls, laptop was recently repaired& cloned, now will not recognise iphone or ipad, only sees iphone as a camera. Have spent ages trying to reinstall itunes to get so far and for it to fail. TRying desperately to reinstall driver for iphone now , have gotten as far as last steps to find folder in cdrive, found mobile file and there is no driver file at all. Am not the brightest tech lady so any easy to understand tips please am lost and cannot sync either pad or phone.

    you have a ps cs4 license for mac and you have some way of finding your serial number.
    if yes, download an install the installation file.  if you already have the installation file, what is its name and file extension?  (eg, if it's one file, it should be a dmg file.)
    if you need the installation file,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • My brother lost his apple id`s password and dont remember security question`s answer. What should he do?

    hello,
    My brother is now using 4S. but he forgot his apple id password and recovery questions answer. what should he do because he cannot operate his phone.

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • I cannot browse the web because firefox will not allow it. How can I change this or get rid of firefox

    When I put any word on the Google Firefox like "staples" or anything, it comes back to me that it is an
    unsecure site and it will not connect me. I have been dealing with this for a week now and it only
    happened when Yahoo tried to take over my google and I did a restore with firefox. I am 68 years old
    and not really experienced with these computers and do not know what to do.

    Actually, I don't think robots are allowed to register as contributors on this forum...
    Could you describe this problem in more detail. In particular, are you getting search results from Google, but then you can't visit the links in the results, or are you not able to get any Google search results?
    Does it make any difference if you start from the Google home page: https://www.google.com/ ?

  • Ever since I upgraded to FF 16.0.2 Gmail will not allow me to click on any message. I get this error "Oops- the system encountered a problem (#405)-Retrying"

    Google Chat still works on the page, but I cannot access any message and the window does not refresh to show new messages. I am on Windows XP SP3 and have not seen any issues until the upgrade to FF 16.0.2 last week. I also have not installed any new software nor have I made any changes to my internet security software. I can access Gmail through IE8 and on my phone so it is not a Gmail issue.

    If it happens again then try these steps:
    Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
    *Press and hold Shift and left-click the Reload button.
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Command + Shift + R" (MAC)
    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do not click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Itunes cannot move in the main menu.   I just went to 10.5.142 and now in the main menu on Itunes it will not allow me to go into any playlist.  I get a circle with a red x when I double click on a particular playlist and it will not go????

    Cannot move around in the Itunes main menu.  I just downloaded 10.5.142 and now when I click on a playlist I get a circle with a red slash!  Cannot go there.
    Cannot navigate in the main menu.  Suggestions????

    I am having the exact same problem, have vista/hp media center also, sometimes if I double click it will open after all, the arrow keys do navigate however, any suggestions?

  • Icloud keeps using my old email address

    Since the ios7 conversion my iPad will only use my old email address &amp; I can't figure out how to change it. It's only not switching over for icloud.

    Go to Settings>icloud, scroll to bottom of screen and tap Delete Account.  Then log in using a different ID.

Maybe you are looking for