HT201210 Please help - error message saying 'filmware file is not compatable', and videos will not transfer from phone to computor. what can i do?

As title says, I keep having this error message 'filmware not compatable' and my videos will not load.
Can someone please help this very non-tech-savy lady???!!
Cheers in advance

Bad news: It sounds as if you were sold a jailbroken iPhone.
Good news: File a SNAD with eBay. Make sure all your correspondence has been through eBay Messaging. The fact that the seller has been ignoring you will not sit well with them.
You will get 100% of your money back, including shipping. Paypal will simply seize his funds and return what is yours.
Lesson: Don't buy a used iPhone.
It's much worse for the seller. His PayPal and eBay accounts will be frozen. Until he squares up with both you and eBay, he's out of money and out of business.

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