HT201210 Problem Unknown Error 1611 IPOD Touch.

I just updated ITunes. When I plugged in my Touch, ITunes informed me I had to update its software. That failed. I now have a dead Touch. Everything I plug it in to Itunes, I get the device needs to complete a restore. I click restore, and I get a non-progressing progress bar and eventually unknown error 1611. I have tried everything I can find on the Apple Support site and everything else. Nothing. Please help.
Thanks
Dave

Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Next try on another computer
Try on another computer connected to a different network
Last
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

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