HT201210 restoring original iphone

Getting a 1012 error while trying to restore my original Iphone to os 3.1. ah............... what can I do here?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Similar Messages

  • Restoring Original iphone not working

    My (original) iphone's screen locked. It would not allow me to power it down and the touch screen would not work. It would receive calls but not let me answer them. I tried restoring it on my imac (OS 10.6.8) by doing the following: I hit restore iphone. It asked if I'd like to back it up. I clicked yes. I proceeded to restore it. When I power on the phone it indicates I should connect it to itunes.  When I link it to my itunes the device registers in the left column however there are no options to do anything with the phone. I'm not sure where my back up is and how to get my phone working again. Is there anyone out there that can help?

    I'm in this same spot.  Went to the Apple store yesterday and was informed that Apple removed the support completly for the original iPhone so if you restore an orginal iPhone now and connect it to iTunes it won't do anything but charge it.  I'm fairly upset about this because now the device is worthless.  I can't believe they did this.  After 15 years of support this item really upset me.  It is like you get penalized for using an older device.  I'm currently trying to see if I can JB it from the "iTunes sync" screen, but not looking so good.

  • Cannot restore original iPhone to original firmware, can someone help?

    Alright, I have tried literally everything virtually possible to fix my iPhone.  Currently it is in this state:
    And I want to fix it up and make it back to the original iPhone firmware.  It currently has no firmware installed.  It cannot install any firmware and if I try it will just fail.  Please help.

    **SOLVED***
    After wasting 6hrs and trying everything under the sun, Redsnow, TinyUmbrella, Snowblizzard, Ziphone, ect, ect..
    I was able to resolve this by simply switching usb ports..  I was dong this on an Acer netbook and just went from the 2 usb portside to the main one near the power source..  RESTORED via Itunes and I am back to a working phone...
    Not sure what caused the issue tho, as I was on a (presumebly) bone stock Iphone and simply tried to update the software from the phone...
    oNe

  • HT201210 Restore issues iphone 3G

    Hello
    I followed the advice of this article
    http://support.apple.com/kb/HT1808
    and I managed to restore my iphone via iTunes without an error. Once the restore was done the apply logo came on the screen, some progress bars appeared and then nothing, the phone will turn off and then this cycle will repeat.
    Please help.

    how many times you think?
    the first time i had to hold down the home key for almost 20 mins
    any other suggestions out there?

  • HT201210 Restoring my Iphone

    My Iphone is in DFU mode and every time i try and restore the Iphone through Itunes, it says that the Itunes Update Server cannot be contacted. I have tried many times and the respone is still the same. Any tips on how to get connection to the server or fix this problem?

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • HT201210 Restoring my iphone 4

    my iphone 4 wont make or recieve calls or texts, it told me to update and restore. i tried and it almost finished and stopped then says an error occured, now it wont do anything it just says to plug into itunes. i dont know what to do, can anyone help?

    You could try plugging it into iTunes, like it's telling you to do... It's in recovery mode.

  • HT201210 Restore of iPhone 3Gs not possible?

    The display of the Iphone 3Gs showed something like "Restore required otherwise neither a phone call can be received nor made"
    I pressed the update and restore button in iTunes, however, this comes now up with an error message: "The iPhone could not be restored an unknown error occured"
    I have followed the guidance iOS: Resolving update and restore messages without success.
    The iphone displays now an USB plug and iTunes symbol, which I believe means that it is in Restore mode.
    What is the next step from here?
    thank-you
    Hartmut

    The iphone displays now an USB plug and iTunes symbol, which I believe means that it is in Restore mode.
    What is the next step from here?
    You'll have to connect your iPhone to iTunes.  If you encounter an error during the restore process, please post the exact message and/or number here.

  • HT1386 I recently updated and restored my Iphone on a Mac. My music was erased, therefore, I am trying to sync all of the music from my computer into the iPhone, but it says that I need to use the original computer/itunes in order to sync, but it is the s

    I recently updated and restored my Iphone on a Mac. My music was erased, therefore, I am trying to sync all of the music from my computer into the iPhone, but it says that I need to use the original computer/itunes in order to sync, but it is the same computer and iTunes account. The error reads: The iPhone, "Name" is synced with another iTunes library. Do you want to erase this iPhone and a sync with this iTunes library? If I click "Erase and Sync," will it delete my contacts, apps, etc?

    The following may help: iOS: Device not recognized in iTunes for Windows

  • I have an original IPhone that can't connect to ITunes. I did a factory reset and restored to firmware version 3.1.3. Please note that both my ITouches (2nd and 3rd gen) sync to ITunes perfectly. However, the IPhone never connects. Thoughts?

    OK, my original iphone has just completed a factory restore. It's connected to my laptop, and ITunes restored it to firmware 3.1.3. Now, I can't connect to the ITunes store. I get an error message every time stating connection timed out, or something to that effect. Well, both my IPod Touch 2nd gen and 3rd gen connect perfectly to ITunes, so I doubt it's related to proxy settings, firewalls, or anything of the sort (believe me, I've spend 15 hours researching this without an answer). So, is there a problem with the original iphone with version 3.1.3 syncing with ITunes version 10.5.1 (the most recent one)?
    I would LOVE an answer as this is driving me crazy.
    Thanks.

    Mine had a SIM in it. Originally, when I took out the SIM and tried to restore it with nothing in it, it wouldn't work without a SIM card. So ... I took the SIM that was in that phone previously, put it back in and completed the system restore. I then proceeded to go through the process with AT&T of adding a data plan, which I did, and then it successfully completed the system restore. However, now if I run diagnostics on it, it will not verify ITunes Store. If I try to connect to ITunes store, I'll get the network connection timed out error I referenced earlier in this thread. I'm considering jailbreaking it and putting on an earlier software version. Your thoughts?

  • How do i go back to my original iphone if i restored it from a backup?i

    I just downloaded the new itunes 10. I plugged in my iphone and began to set it up. When i got the the page set up your iphone i clicked on restore from the backup "My Iphone" last updated 1.26.11. SO LONG AGO. What I want here is to set it up as a new iphone but now I have my old one back with stuff on there from last year and its annoying me hardcore. Is there anyway I can go back to my original Iphone or is that lost?
    http:/http://cellphones.about.com/od/howtoguides/ss/how_to_set_up_new_iphone_5.h tm
    if you click this link you can go to step 5 and see where i screwed up.
    Can anyone help me out here?
    HOW DO I GO BACK IF I RESTORE FROM OLD IPHONE?

    Can you attach a screenshot and maybe post a link?
    *http://en.wikipedia.org/wiki/Screenshot
    Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).
    Reset the page zoom on pages that cause problems.
    *<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
    *http://kb.mozillazine.org/Zoom_text_of_web_pages
    If you have increased the minimum font size then try the default setting "none" as a (too) high value can cause issues.
    *Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
    Make sure that you allow websites to choose their fonts.
    *Tools > Options > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"
    *https://support.mozilla.org/kb/Changing+fonts+and+colors
    It is better not to increase the minimum font size, but use an extension to set the default page zoom to prevent issues with overlapping text.

  • After my friend locked me out of my iPhone with too many wrong passwords I restored my iPhone and now it is showing that picture of a cable leading towards itunes and itunes says the sim is not supported but it is the original sim. How do I fix this?

    After my friend locked me out of my iPhone with too many wrong password attempts I restored my iPhone via recovery mode and now it is showing that picture of a cable leading towards itunes, and itunes says the sim is not supported but it is the original sim. How do I fix this?

    Something went wrong with the update, this can and does happen with every version of iOS.
    There is nothing wrong with the update.
    Simply restore the device via iTunes on the computer.
    If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed.

  • Need help restoring an original iPhone

    I'm working with an original iphone, and am trying to get it to restore to a backup via iTunes (10.1). iPhone software version is 3.1.3
    If I look at the Backup folder (<MobileSync < Application Support < user Library), I see that not all of the backups show in the restore pulldown list in iTunes, for what it's worth.
    My original reason for trying a restore had to do with the phone freezing and not turning off (neither by time-out nor by button control). So it was some funkiness with the phone behavior, which led me to try a restore. I have no reason to think the phone hardware has somehow gone bad, since I've reasonably good care of the phone for 4+ years. Therefore I suspect it's more of a software issue than a hardware problem.
    The message I get in iTunes "iTunes could not restore … because the backup session failed."
    When I try to restore the phone as a new phone, I get issues with the apps not installing, and the following:
    "iTunes could not sync information to the iPhone … because a connection could not be established to the iPhone."
    Why would backup sessions fail?
    What files in the Backup folder do I need for a successful restore?
    If I get ahold of a replacement phone, and I try to restore from previous backups made by this phone, what problems should I anticipate?

    Okay here's what I've sinced learned:
    my original iPhone had a bad on-off button.
    the problem of not being able to restore any backup with an original iPhone with 3.1.3 was duplicated on two other iPhones of the same make (iPhone 2G). The consistent message was "iTunes could not restore … because the backup session failed."
    It was a problem dependent on an internet connect, when iTunes would need to go out to connect with whatever it needed to connect.
    I have a semi-working replacement phone, which was downconverted to 3.1.2 from 3.1.3. Can't get to my backups made with 3.1.3, though.
    What I would love to know is how I can access my backups. Will I be able to get my text messages and info from other apps made before I couldn't get to them? Will a newer phone (an iPhone 3GS for example) somehow allow me to restore to those precious backups?

  • HT1414 after downloading ios 6, i want to restore my iphone 4. does the original software download when restoring the phone

    after downloading ios 6, i want to restore my iphone 4. does the original software download when restoring the phone

    Downgrading of any version of iOS isn't supported by Apple. If you search the web, you'll find instructions that may work, but you're on your own should any problems arise. For many people it goes without problems, but for some it's reportedly bricked their devices.
    If you haven't done so already, try restoring your iPhone as a new device, not from a backup, and run just with the included apps for a bit and see how it performs. Cache corruption or incompatible software can cause performance and stability issues. No guarantees, but it's worth a try to at least try to identify what's causing the problems, iOS 6 itself or something you have loaded.
    Regards.

  • My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphon

    My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
    I cannot get help from Apple support because i am being asked to supply the serial number which is stored on the phone and I cannot restore my data in the first place. I am reluctant to "Set up as a new Iphone" since I don't know whether if I do I  may not then be able to access my data from Itunes...
    Please advise what to do. I did not see any tutorials on Youtube to help me with this.
    I look forward to an early response.

    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • TS3694 if restoring my iphone to the original setting, will all the files like photos and videos be deleted?

    if i restore my iphone to its original settings, will my files like photos and videos be deleted?

    yes a backup is saving everything.  backup will save everything on the phone at the moment of the backup. 
    that is if you want all your pics and anything else you have on it.  if you don't want or need anything on it then you can restore it to factory and that will remove everything of yours off of it and make it a factory phone.  default setup phone.  Then if you want the info back if you did a backup which is explained by Raxmee209.  then you can restore it to exactly how you had it the time you did the backup. 

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