HT201210 says cannot sync iphone - backup is corrupt or not compatable -tells to delete iphone backup. What to do?

says cannot sync iphone - backup is corrupt or not compatable -tells to delete. what should i do. I already uninstalled and reinstalled all apple software and the latest itunes version...to no avail

I have this problem too can somebody please help where are all the apple helpers? This is ridiculous!!!!

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Backup was corrupt or not compatable with iphone

backup was corrupt or not compatable with iphone

The same happen to me in a iPhone 4, trying to upgrade from ios 6.1.3 to ios 7.0.4.
I have make three backups of my iphone, then I have restore firmware with the new ios, and when I have try to restore my backup, after two minutes I get this error... tested with all the backups happens the same.
I have 3 iphones, and this only happened in one of them... but it's not the first time that I lose data when apple backup software tell me that all my backups are ok... and they aren't... I like a lot of apple products (I have 3 iphones, 1 ipad, apple tv and 4 apple computers), and they work well... but having two backup problems with diferent devices... I begin to think that backup in apple it's not good enough...
Regards.

HELP: itunes could not restore because the backup is corrupt or not compatable

I back up my iphone to icloud via itunes but when i want to restore the iphone from back up this error messege appeared:
itunes could not restore because the backup is corrupt or not compatable
how to solve this problem?
Thanks,,

I have this problem too can somebody please help where are all the apple helpers? This is ridiculous!!!!

Itune couldnot restore the backup because backup was corrupt or not compatable

I have backed up my Iphone 5 before going to the store to get it repaired. When I try to restore the backup again on my phone at home , it is giving the error ' Itune couldnot restore the Iphone'name' because backup was corrupt or not compatable with the iphone that is being restore.
When i updated the software IOS7.0.2 i did it on phone rather than connecting to Itune as i was away. But later i backup the iphone. PLease help me out if there is any way to retrieve the and restore the data.
Thanks
Nitin

Hello nitin5,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Best of luck,
Mario

I just got my refurb iPad in the mail. I am trying to set it up, but im getting this message "iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. then try again." How?

I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?

It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it.

Corrupt or not compatable

I keep trying to sync my itouch and continually get this . . . itunes can not backup the ipod because the backup was corrupt or not compatable with the ipod. . . HELP this is driving me nuts and i have no idea how to fix it!!!!!

Hello sunshine4u,
And welcome to Apple Discussions!
Have you tried deleting any previous backups via iTunes Preferences? To do this, head to the Edit drop down menu and choose Preferences. When the window pops up, head over to the Devices tab. Here you will see a section where you can delete previous backups by highlighting a specific backup and choosing *Delete Backup*. Then restart iTunes and try restoring and updating your iPod once again.
If still no luck, double check for other backups via this location on your PC.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
http://support.apple.com/kb/ht1766
B-rock

HT201210 I have a message saying "iTunes could not back up the "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. My question is, how do i locate and delete the backup in q

While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?

Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup

I am syncing my ipod but it comes up with a error saying itunes could not backup the ipod because the backup was corrupt or not compatible with the ipod, what do i do?

i am syncing my ipod but it comes up with a error saying itunes could not backup the ipod because the backup was corrupt or not compatible with the ipod, what do i do?

As I said the iTunes program on the computer. You open iTunes on the computer and go to the View menue in the upper rightand then click on preferences. Go to Devices and delete the backup.

Get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

Restart your computer and the iPhone. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo. It is safe to do, there should be no content loss. It is the same as rebooting your computer.

HT1766 I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved

I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved. Can anyone help?

Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

I deleted the backup on itunes, synced again and got the error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone

I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again, there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.

babesharon
I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences. I have vista so I went to
C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is). If you have a different OS search the apple website for the backup location.
I reopened iTunes & Synced with out a problem. I also got the update to install.
Good luck.

I'm unable to backup my iphone. It is saying 'iTunes could not backup because the backup was corrupt or not compatible with the i Phone.' i deleted my previous back up but it still isn't helping. Any suggestions ?

I'm unable to backup my iphone. It is saying 'iTunes could not backup because the backup was corrupt or not compatible with the i Phone.' i deleted my previous back up but it still isn't helping. Any suggestions ?

Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.
Delete the entire Backup folder if there is anything at all in it.

ITunes can't back up my 3Gs. Says "iTunes could not backup the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone".

iTunes can't back up my 3Gs. Says "iTunes could not backup the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone." What do I do?

Hi, kgarrison3.
Thank you for visiting Apple Support Communities.
I understand that you are experiencing and issue backing up your device. Here are the best steps to go through when running into issues such as this.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Cheers,
Jason H.

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

Iphone could not restore the iphone because the backup was corrupt or not compatible with the iPhone that is being restored.

i accidently deleted my texts and I want them back. My last sync was 2 days ago, but after i click restore backup, it says "iphone could not restore the iphone because the backup was corrupt or not compatible with the iPhone that is being restored."
what do i do to fix it???????????????????????????????????????????????????

Have a look Here > https://discussions.apple.com/message/17354775#17354775
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HT201210 says cannot sync iphone - backup is corrupt or not compatable -tells to delete iphone backup. What to do?

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