HT201210 the ipad could not be restored, unknown error (40) - has anyone found a solution to this?
greetings.
I just tried to restore my first generation iPad and got the following message:
The iPad could not be restored. Unknown error (40).
has anyone else had this and found a wasy to bring the iPad back to life?
I have tried all the trouble shooting ideas that iTunes led me to... very sad...
many thanks,
Shannan.
Try and force your iPad into Recovery Mode
1. Turn off iPad
2. Connect USB cable to computer only
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times.
Similar Messages
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HT201210 The iPad could not be restored - An unknown error occures (-1)
Attempting to upate to iOS6 - update failed - messsage received was to restore the iPad - this process went as far as "restoring iPad firmware where it stopped and resulted in the message - "The iPad could not be restored - An unknown error occures (-1)" Went through all the recommended trouble shooting steops but the problem repeats each time.
Well, I did not think much about Hardware Error (1) becuase it had never happened to me. Well, over the weekend, I decided to upgrade my iPad 2 32gb Wifi-CDMA to iOS 7.0.6. I first attempted this OTA, not just once, but several times. The device would download the software, began the process, reboot and began to apply the update. It would reach about 60 percent and fail. After the failure, the iPad would recover and reload the current 7.0.4 iOS. It would then inform me I had an update. Each time, I would try to apply the update OTA. Each time, it would fail. So, I tried to complete the update via iTunes. Well, each time, the process would get to 60 percent and fail. iTunes would produce an error 3014 or error 1. Looking through the logs, the problem would fail loading the firmware, and more specifcally, isolated to the modem. I eventually tried so many times, I bricked my iPad. I had it in recorvery mode and could not get out of it. I read through all of the forums and the stories about driving to Apple stores, visiting the Genius Bars, calling Apple Support etc. They all resulted in the samething, a hardware error of some kind. Since I have taken hundreds of these iPads apart and repaired them, I figured that this one would get a new set of batteries and a logic board. But before I decided I would do that, I tried to update and restore using several different cables, tried a desktop computer, two windows laptops, and a macbook pro and a macbook air, of course all with the same result. So, knowing that iPads are built case down and that all of the connectors are either vertical or horizontal and that most of the horizontal connections are ribbons, I decided to try reseating all of the vertical connectors. Know, before you read on, I would like to add a disclaimer to not try this at home or even try it at all, but I will tell you, it worked.
I took the iPad and dropped it on floor 5 times. I left the iPad in it's case and droped it on a very tight nap throw rug on top of a hardwood floor. I dropped it from an elevation of about 3 to 4 feet. I was hoping that the shock would compress all of the vertical connectors and give everything else a bump too.
Nothing broke, especially not the display or digitizer. Once I picked up the iPad, I connected it directly to a computer, went to iTunes and clicked on the upgrade and restore option. The iPad loaded 7.0.6 without any issue. The iPad is running great and I have not had a problem out of it at all.
I do not recommend you do this to your iPad, but reseating all of the vertical connectors worked for me and I recovered an iPad that would have otherwise been bricked until it was disassembled and repaired. -
Attempting iOS 3.2.1 update, iPad could not be restored, unknown error 1014
Tried to update my iPad wifi+3G tonight. Got error message in iTunes:
The iPad "iPad" could not be restored. An unknown error occurred (1014).
I'm stuck now and can't use my iPad because the iPad goes to recovery mode, and when I try again, the same thing happens. Have tried about 6 times. One time, tried and I believe succeeded in getting into DFU mode - dark screen on iPad while iTunes said it had found a device in recovery mode - but that restore ended up the same way.
No iPad now. Bummed. Is this hardware? I hope not. Please help if you know anything about this. I can find very little about this error.I am still unable to restore my iPad, and it is therefore still not usable.
Here is the loop I have been going around - NOTE - this is not a recipe for success here - I'm just describing what I'm seeing and doing detail, in the hopes there will be an additional clue here in how to fix things:
1) Select files in ~/Library/iTunes/iPad Software Updates/ and drag to trash (there is a single ipsw file). (Note, I also trashed my iPhone Software Update file from last night, on the thought there might be a cross-up somewhere - made no difference).
2) With iPad plugged in, showing "iTunes has detected an iPad in recovery mode" on Mac, and showing Recovery Mode graphic on iPad (USB cable -> iTunes), get iPad into DFU mode as follows:
Hold down iPad Power and Home buttons until iPad disappears from iTunes screen.
Release iPad Power but continue to hold Home until "iTunes has detected an iPad in recovery mode" on Mac, but now with a dark screen on iPad (no USB cable -> iTunes graphic on iPad)
3) Click Restore in iTunes, then click Restore and Update in the Are you sure… dialog in iTunes, then click Next, then click Agree in iTunes. iTunes shows Downloading 1 item, iPad Software Update (7 minutes remaining).
Note: iPad screen still dark all this time
After the download completes, there is a bunch of activity in iTunes, with messages like (probably didn't capture all these messages):
extracting software
verifying ipad restore with apple
preparing ipad
waiting for ipad
preparing ipad software
Eventually a long progress bar shows up on iPad
The progress bar starts to move with messages like this in iTunes (pretty sure I did not capture all the messages here):
Restoring iPad Software
Verifying iPad Software
Verifying iPad Restore
Finally, the iTunes dialog end up like this:
iPad:
Restoring iPad firmware…
and the progress bar on the iPad gets very near the end, but not quite. It sits there for maybe a couple of minutes.
Then, in iTunes, this dialog appears:
The iPad "iPad" could not be restored. An unknown error occurred (1014).
and on the iPad, the recovery mode dialog appears (USB cable -> iTunes graphic).
I've been around this loop a number of times now.
Not sure where to look for error messages in any log files on my mac.
Any other ideas?
Thanks for reading. Sad I don't have an iPad anymore... -
TS3694 First attempt to update failed! ipad could not be restored, 'unknown error 11'
This is my 1st attempt to update my 1st gen ipad- 'unknown error msg 11- ipad could not be restored " I dont think this is a computer issue- my PC is 6 months old and has newest version of itunes; ( just installed yesterday). It is lightening fast and I have administrator access, etc. The update appeared to be running fine, going through all the steps, etc, then failed. HELP! Need ipad for my job! Thanks for any help.
This is my 1st attempt to update my 1st gen ipad- 'unknown error msg 11- ipad could not be restored " I dont think this is a computer issue- my PC is 6 months old and has newest version of itunes; ( just installed yesterday). It is lightening fast and I have administrator access, etc. The update appeared to be running fine, going through all the steps, etc, then failed. HELP! Need ipad for my job! Thanks for any help.
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can some one help me with this ? i tried to do hard reset no luck, when i try to restore the iphone it says unknown error 21
Yeah i getting the same error on my iphone3gs. Ive tried eveything i think if you find something out PLEASE let me know. Im going to send mine in though bc i cant take going with out a phone anymore. GOOD LUCK!!!!!
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I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rgWhen I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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My iPad is not recognized by Finder or iTunes when it is plugged into the computer. i ran the Restore sequence and got an error message stating "The iPad could not be restored. An unknown error occurred (1611). Can this be fixed?
iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125 -
what should i do when message say the ipad could not be restored. an unknown error occured (2003)
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
my ipad mini is stuck in dfu mode trying to restore it with ios 7.0.2 it completes the bar(restoring ipad software) then it gives me the ipad could not be restores. an unknown error occured(14)
Are you using a valid Apple charger that came with the iPad?
Attempting to use a computer USB port, an incompatible charger, or attempting to charge via a wall socket that only receives power from a wall switch — can all lead to a low, or depleted battery condition. Has this iPad been wet, or dropped?
Verify all of the above, and correct. If the iPad still cannot hold a charge, consider taking to an Apple Store, or authorized service provider to evaluate it. -
My ipad 2 will not work. I tried to reset it many times. Nothing. I plugged it into my computer and followed directions so itunes would show up. Tried to restore (bummer to lose everything!) The ipad could not be restored due to an unknown error (code 9). Any help?
Found this thread by searching the forum. I hope it helps.
https://discussions.apple.com/thread/5471311 -
Hi
I have an iPad mini and it was on iOS 6.1.3, my friend came and he said that he knows how to install iOS 7 for me. I gave it to him and he tried to install it, but apparently he failed to do so and an "Activation Error" is appearing on the screen now asking me to register in the developers program.
Now, we are trying to restore it back to iOS 6.1.3 using iTunes, the software downloads well and it starts restoring but that I keep getting this error message "The iPad could not be restored because the firmware file was corrupt.".
I am sure that the file is not corrupted because it's downloaded via iTunes regular download and it's not from an outside source.
I am stuck with this now and my iPad is useless this way.
Please any suggestions ?basselsamo wrote:
Please any suggestions ?
Yes, don't download Beta Software that you have no business or legal right to download and quit taking bad advice from friends.
Now to maybe get you out of the restoring jam, the only thing that I can think of that might work is to use recovery mode, unless you already tried it and it didn't work.
You can read about it here, but the instructions are posted below.
http://support.apple.com/kb/ht4097
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad. -
The iPad could not be restored. an unknown error occurred (-50)
My 11 year old kid was playing with the app tap zoo, the ipad sudeny went of. Since then every time we turn it on it takes more than usual to get too to startup, it then asks for the process of activation. When I tried to sync it with itunes for a restore the screen informed "We're sorry, we are unable to continue with your activation at this time. please try again later, or contact costumer care" it also informs "the ipad could not be restored. an unkown error ocurred (-50)"
I appreciate any info or recomendations you guys may give me. Thanks.error 50 http://support.apple.com/kb/TS3694#error50
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Error message on iPad1 "the iPad could not be restored. An unknown error occurred (1)".
Hello, I ran into the following error message "the iPad could not be restored. An unknowed error occurred (1)" while I was updating my iPad1. Then, I tried to restore it several times on different computers, but always got the same message. I went to the apple store, and they basically suggested me to buy a new one. My iPad is just one year and 3 months old. What should I do? Thanks
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Cheers, Tom -
i try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?, my ipad is show apple logo
please what i doHello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
MY IPAD IS DISABLED I TRIED TO RESTORE IT BUT ITS SHOWING MESSAGE "The iPad could not be restored. the device isn't eligible for the request build"
Follow the steps here:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support
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