HT201210 The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
The above comes from here:
http://support.apple.com/kb/TS3694#14

Similar Messages

  • The iphone 4 could not be restored an unknown error ocurred (28)

    My Iphone 4 could not be restored an unkown error ocurred (28)

    Hi Mamita,
    Error 20, 21, 23, 26, 28, 29, 34, 37
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    See this link for more information:
    http://support.apple.com/kb/TS3694#error28
    Hope this helps!
    Cheers,
    GB

  • It showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    kasik252 wrote:
    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).
    See your other post on this Topic...
    https://discussions.apple.com/message/22108386#22108386

  • HT1766 iphone could not be restored an unknown error occurred(4013)

    iphone could not be restored an unknown error occurred(4013)

    Hello there, alfyzeyjapple77.
    The following Knowledge Base article provides some pertinent steps for troubleshooting your issue:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694#error4000
    Particularly:
    Error 4000, 4005, 4013, 4014, and 4016
    After you perform each step, try to restore your device.
    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
    Uninstall third-party security software.
    Try restoring using an alternate computer.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201210 the iPhone''iPhone''could not be restored.An unknown error occurred (1).

    the iphone iphone could not be restored an unknown error occurred (1)

    See these steps
    http://support.apple.com/kb/TS3694#1

  • HT201210 iphone 3g ..while updating 4.2 ver showing this message...the iphone "iphone" could not be restored.An unknown error occurred(2003).

    the iphone "iphone" could not be restored.An unknown error occurred(2003).

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • HT201210 the iphone iphone could not be restored. an unknown error occurred (1015).

    the iphone iphone could not be restored. an unknown error occurred (1015).

    1015 error: There are 4 possible causes of this error:
    The activation server truly is unavailable. Rare, usually fixed within minutes.
    Your antivirus or firewall or router's firewall is blocking access to
    gs.apple.com on ports 80 and 443.
    Your iPhone is jailbroken or otherwise hacked.
    The computer you connected to during the restore/update was
    used to hack/jailbreak some other iOS device, and its
    network database was corrupted during the process.
    (Thanks to Lawrence Finch for the wording in
    https://discussions,apple.com/thread/4793244?start=90 )

  • The iPod 'iPod' could not be restored.An unknown error occured(9).

    I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
    Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
    Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
    May I request Apple and other members on this forum to help me out. It is clearly a software problem.
    Many thanks in advance.
    Jetavya

    Thanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
    In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
    Though I have yet to find out how to avail that Protection Plan in India.
    Best wishes,
    Jetavya

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).

    Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
    Please Help i need this phone....and i dont have the money to replace it!

    I havent jail broken it so its probable a hardware issue then.......well then.......
    anyway thanks man
    Cheers!

  • HT4623 Software update for iOS 6.1Error -The iPhone "iPhone" could not be restored. an unknown error occurred (-1).

    I got Software update for iOS 6.1 ..
    After installation - Phone shows message to connect to iTune,
    I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
    I click on Restore iPhone - it gives error
    The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
    Not my phone is not working - Its dead - is show the screen - Connect to iTune.
    Please help.
    Thanks.

    Error 1 or -1
    This may indicate a hardware issue with your device.
    Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
    If the errors persist on another computer, the device may need service.

  • TS3694 Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    More than likely a hardware issue.  You will need to take your phone into Apple.
    You can also use the search function type error 56 and you'll see other threads about the issue.   You can read for yourself, if other solution will help.

  • The iphone 5s could not be restored an unknown error occurred 40

    why does itunes say the iphone 5s could not be restored an unknown error occurred 40

    http://support.apple.com/kb/TS3694#10
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • HT201413 the iphone iphone could not be restored. an unknown error occurred (21)

    the iphone iphone could not be restored. an unknown error occurred (21)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • The iphone iphone could not be restored an unknown error occurred(9) pleas i need help

    the iphone iphone could not be restored an unknown error occurred(9) pleas i need help 
    i phone 5

    Hi there vienna.hassan,
    You may find the troubleshooting steps in the article below helpful.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    -Griff W. 

  • HT2693 the iphone"iphone"could not be restored. an unknown error occurred (1015)

    the iphone"iphone"could not be restored. an unknown error occurred (1015)

    Have a read of this it may help http://support.apple.com/kb/ht4097

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