HT201210 The Iphone"Iphone" could not be restore. An unkowned error occured (-1)
I just replace this Iphone 7 months ago. Now I lockout and cannot restored. This error message ocurred everytime "The Iphone "Iphone" could not be restored. An unknowned error occured (-1)". The vendor (M1 singaopre) said this is a hardware problem. This phone is "wasted" and wanted $350 to replace it. What a load of BS, to pay $350 to replace a replacement for damaged goods. Any good ideas ?
Error 1 or -1
"This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.":
Similar Messages
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i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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The iphone 5s could not be restored an unknown error occurred 40
why does itunes say the iphone 5s could not be restored an unknown error occurred 40
http://support.apple.com/kb/TS3694#10
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support. -
The iPod 'iPod' could not be restored.An unknown error occured(9).
I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
May I request Apple and other members on this forum to help me out. It is clearly a software problem.
Many thanks in advance.
JetavyaThanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
Though I have yet to find out how to avail that Protection Plan in India.
Best wishes,
Jetavya -
The ipod could not be restore. an unkown error occurred (1437).
the ipod could not be restore. an unkown error occurred (1437).
It doesn't specify "1437," but since this happens during a Restore, try the suggestions in this document
http://support.apple.com/kb/ts1372
If your shuffle is 3rd or 4th gen, you can ignore the bit about the iPod Reset Utility. That only applies to 1st and 2nd gen shuffles. -
The ipad "ipad" could not be restored. an unknown error occured (21).
after update iOS 7.1 to 7.1.1 this problem occured. How can we restore the ipad air from itunes.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Message was edited by: Texas Mac Man -
The IPOD 'Ipod' could not be restored an unknown error occured (6)
just Got my Ipod touch and when I tried to set it up, I got a message that said, 'Itunes has detected an IPOD in recovery mode, you must restore this IPOD before it can be used with Itunes'
Then I followed up the instruction on my computer but then another subject came up (as what I wrote on the subject)
I repeated 3-4 times but I got the same message !
How to fix it ? thanksWell, this problem could be an easy fix. Just enter DFU Mode, and then you should be able to restore with no problems. A video on how to do this, is right [Here|http://fr.youtube.com/watch?v=PbTI2quSqew]. There was a better one, but it has been removed. Be sure to have your timing pretty precise, or else it won't work.
Hope this helps,
Darie. -
How do i fix [The iPod "iPod" could not be restored. an unknown error occured -1]
I've been looking through all the discussions regarding similar problems (with different error codes), but all i know is that I cannot restore, I cannot turn on/off my iPod, and I cannot find a discussion to fix this issue. Any insight would be greatly appreciated. (P.S. holding down the power and home buttons does squat)
The cable wasn't the issue. It was simply turning off every piece of ad/mal/spy/virus scan app that I had running inorder to allow the restore to occur. (problem solved)...
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The iphone 4 could not be restored an unknown error ocurred (28)
My Iphone 4 could not be restored an unkown error ocurred (28)
Hi Mamita,
Error 20, 21, 23, 26, 28, 29, 34, 37
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
See this link for more information:
http://support.apple.com/kb/TS3694#error28
Hope this helps!
Cheers,
GB -
HT201210 the iphone could not be restored. an unknown error occurred (1015).
the iphone could not be restored. an unknown error occurred (1015).
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
http://support.apple.com/kb/TS3694#error1015. -
i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
the iphone iphone could not be restored an unknown error occurred (1)
See these steps
http://support.apple.com/kb/TS3694#1 -
HT201210 the iphone could not be restored.An unknown error occurred 21
the iphone could not be restored.An unknown error occurred 21
Please help meSwitch of your anti-virus and firewall then try again.
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the iphone "iphone" could not be restored.An unknown error occurred(2003).
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
HT201210 the iphone could not be restored. an unknown error occurred (2)
the iphone could not be restored. an unknown error occurred (2)
From the article the question was posted from:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
the iphone iphone could not be restored. an unknown error occurred (1015).
1015 error: There are 4 possible causes of this error:
The activation server truly is unavailable. Rare, usually fixed within minutes.
Your antivirus or firewall or router's firewall is blocking access to
gs.apple.com on ports 80 and 443.
Your iPhone is jailbroken or otherwise hacked.
The computer you connected to during the restore/update was
used to hack/jailbreak some other iOS device, and its
network database was corrupted during the process.
(Thanks to Lawrence Finch for the wording in
https://discussions,apple.com/thread/4793244?start=90 )
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