HT201210 The iPod 'iPod' could not be restored. An unknown error occurrred (1)

When I click on Ok I get the following more detailed error message :
2013-12-02 23:58:10.978 [4336:1264]: restore library built Aug  8 2013 at 02:24:58
2013-12-02 23:58:10.978 [4336:1264]: iTunes: iTunes 11.1.3.8
2013-12-02 23:58:10.979 [4336:1264]: iTunes: Software payload version: 4B1
2013-12-02 23:58:10.979 [4336:1264]: iTunes: Using iTunes state machine
2013-12-02 23:58:14.508 [4336:a28]: iTunes: Specifying UOI boot image
2013-12-02 23:58:14.770 [4336:a94]: iTunes: Specifying UOI boot image
2013-12-02 23:58:14.771 [4336:a94]: Ap personalization disabled.
2013-12-02 23:58:14.771 [4336:a94]: Baseband personalization is disabled
2013-12-02 23:58:14.771 [4336:a94]: <Recovery Mode Device 0F593638>: operation 44 progress -1
2013-12-02 23:58:14.771 [4336:a94]: AMRAuthInstallPersonalizeBundle: AP and Baseband personalization disabled.
2013-12-02 23:58:14.772 [4336:a94]: unable to open device_map.txt: No such file or directory
2013-12-02 23:58:14.773 [4336:a94]: found device map entry for 0x00008900 0x00000002. boardConfig=n45ap platform=
2013-12-02 23:58:14.773 [4336:a94]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
2013-12-02 23:58:14.773 [4336:a94]: unable to create data from file: 17
2013-12-02 23:58:14.773 [4336:a94]: device_map.plist file not found
2013-12-02 23:58:14.773 [4336:a94]: radio-error not set
2013-12-02 23:58:14.777 [4336:a94]: unable to open device_map.txt: No such file or directory
2013-12-02 23:58:14.779 [4336:a94]: <Recovery Mode Device 0F593638>: operation 3 progress -1
2013-12-02 23:58:14.783 [4336:a94]: <Recovery Mode Device 0F593638>: operation 4 progress -1
2013-12-02 23:58:14.792 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.792 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.792 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.793 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: variant not specified, will use first variant found for this device in build manifest
2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.793 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.793 [4336:a94]: AMRAuthInstallCopyBuildIdentity failed
2013-12-02 23:58:14.794 [4336:a94]: <Recovery Mode Device 0F593638>: operation 42 progress -1
2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.794 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.794 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: variant not specified, will use first variant found for this device in build manifest
2013-12-02 23:58:14.795 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
2013-12-02 23:58:14.795 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
2013-12-02 23:58:14.795 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
2013-12-02 23:58:14.795 [4336:a94]: AMRAuthInstallCopyBuildIdentity failed
2013-12-02 23:58:15.811 [4336:a94]: <Recovery Mode Device 0F593638>: operation 5 progress -1
2013-12-02 23:58:15.812 [4336:a94]: <Recovery Mode Device 0F593638>: Recovery mode failed (result = 1)
2013-12-02 23:58:15.979 [4336:1264]: iTunes: Restore error 1
================================================================================ =================================
I have tried using 2 different PCs in 2 different locations with 2 different operating systems but get the same problem each time
Location 1.  Office + Windows XP + McAfee anti-virus
Location 2.  Home + Windows 7 + AVG anti-virus

I have not aseen a solution for error (1). All I can suggest
Make an appointment at the Genius Bar of an Apple store.
  Apple Retail Store - Genius Bar
I suspect a hardware problem

Similar Messages

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    Was the complete wording of the error message? Usually an error number or other information is also provided

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    Error -1
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    See these steps
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    Hope someone can please help me.
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    Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

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    hi my ipod sais that its full of "other" and is not able to be restored so i cant update it or buy music please help me pleeeeeeaaaaasseeeeeee! oh and yeah its a 7 day old apple ipod touch 8g please!!1

    Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

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    Error 4000, 4005, 4013, 4014, and 4016
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  • HT201210 the iphone "iphone" could not be restored. an unknown error occurred (3) what do i do?

    what do i do?

    Check for hardware issues
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  • HT201210 ipod could not be restored an unknown error occurred (3194)

    ipod coluld not be restored an unknown error occurred  (3194)

    i just fix the same error (the ipod could not be restored an unknown error occurred) i went to update to new software and this happened. i tried many things using google to find fix. i change the USB connection cable to the original Apple cord and my Ipod restored and i could load the backup file stored. I was about to look for a second Ipod as i had nearly given up

  • The iPod 'iPod' could not be restored.An unknown error occured(9).

    I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
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    Thanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
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  • The ipod could not be restore. an unkown error occurred (1437).

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    i have done that
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    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
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