HT201210 Trying to update iphone 5 to ios 7 via itunes.

ios 7 is downloaded and update begins by extracting software. When that is done it starts a backup. Get an error message "Cannot backup phone because there was an error. Cannot get it past this.

Sorry, the terms of use here prohibit support for Beta software. Go to the iOS developer forum or use Gooogle.
Good luck.

Similar Messages

  • HT201210 Trying to update iPhone 3GS to iOS 6

    I am unable to update my iPhone 3GS from the phone itself to iOS 6. I have no idea how to do it directly from the phone?! My husband has the 3GS and I have the 4. I have successfully updated mine to the new iOS 6, but his doesn't have the option for downloading/installing the new software. PLEASE HELP!!

    Do you have the latest itunes (10.5)?

  • After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    you'll want to restore it using itunes and recovery mode
    http://support.apple.com/kb/ht1808

  • I had my iphone 4 locked to vodafone uk carrier. I connected the phone to itunes on my pc and tried to update the version to ios 6 through itunes. But it has been locked and asks for sim of previous carrier. how can i return to previous state?

    I had my iphone 4 locked to vodafone uk carrier. I connected the phone to itunes on my pc and tried to update the version to ios 6 through itunes. But it has been locked and asks for sim of previous carrier. how can i return to previous state?

    You cannot return to previous state. The update re-locked the iPhone
    to the original carrier. You must contact the original carrier to see if
    they offer unlocking and if you qualify.
    What does it say when you look at Settings=>General=>Carrier?
    Be advised that if your iPhone had previously been hacked/modified/
    jailbroken to work with other than original carrier, it may be impossible
    for the original carrier to unlock it properly.

  • Tried to update iPhone 4 to iOS 6 and my phone got stuck in recovery mode. My only option now is to restore my iPhone and lose media. However, I then tried to restore my iPhone and error 1603 occurred. My iPhone is now not working!?!?!

    Tried to update iPhone 4 to iOS 6 and my phone got stuck in recovery mode. My only option now is to restore my iPhone and lose media. However, I then tried to restore my iPhone and error 1603 occurred. My iPhone is now not working!?!?!

    if your computer is not recognizing it, try using a different USB port or different usb cable. if that doesnt work you will need to uninstall and reinstall itunes.

  • I have updated iphone 4 to iOS 6 now itunes 10.7 on windows 7 does not recognize it

    Hi I have updated iphone 4 to iOS 6 and also updated itunes to 10.7, now when I connect my device via usb it does not appear in itunes. I have followed all the advice in troubleshooter including uninstalling and reinstalling itunes but it still doesn't appear. Please can anyone help with this? I am not really very tech minded so a simple solution would help!! thankyou

    Thank you. I ended up performing the Restore after I did an Update, and performing the restore solved the problem----I now have a functioning iPhone with all of my data, pics, and apps on it. Fortunately I made sure that I backed up my iPhone before I tried to update to iOS6. Man, what a headache though, and it sounds like I had it easy compared to some other horror stories I've read. I won't update my iOS on my iPhone again; i've learned my lesson. It remains to be seen whether iOS6 will be worth it :-)

  • HT4623 TRying to update iphone 4@ to ios 7. Get message in itunes "unable to load data class information from Sync services. Reconnect or try again later." That has not worked.

    Corporate issued iphone 4S. Trying to update to ios 7.  I tunes not recongnising the phone, and I get this message:
    "itunes unable to load data class information from Sync Services. Reconnect ot try again later."
    I have disconnected from itunes several times. The phone is dead, as if it was brand new.
    I get "slide to setup" and then connect to wifi, which works, but nothing after that, just above message.

    Hello there, scott_arrow.
    The following Knowledge Base article offers up some great information for your particular message:
    iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
    http://support.apple.com/kb/TS2690
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Trying to update iphone 4 to IOS 7 says i need to update itunes and its already updated

    Im trying to update my Iphone 4 to IOS 7 and it keeps telling me I need to update my Itunes I have the most current version of Itunes and that is as far as my update will take me...how do I get past this??

    just like to correct: im on iOS 4.3.1 
    also additional info:
    - secondly i have restarted my phone and restarted itunes many times  & i have the latest version of itunes
    - restarted everything again. i synced my phone for the fun of syncing hoping that might help although i didnt have anything to sync but anyway now its reduced the time & said "8hours remaining" but in the space of 10minutes went up to "11hours remaining" seriously? please help .
    thanks

  • Trying to update iphone 4 from ios 4 to ios 6! whys it saying its going to take so long?

    so im trying to update from ios4 to the latest software update. the phone used to be my dads but now he gave it to me so i reset the entire phone so there's nothing in it at all. like brand new.  i know you cant do it on the air so im doing it through itunes. i clicked on the option that said download and update so it happens straight away however it says "iphone software update (17hours remaining)" and its been going on for previously at least an hour. this is ridiculous. is it meant to take that long because im updating from ios4 to ios 6 and missed out ios5?

    just like to correct: im on iOS 4.3.1 
    also additional info:
    - secondly i have restarted my phone and restarted itunes many times  & i have the latest version of itunes
    - restarted everything again. i synced my phone for the fun of syncing hoping that might help although i didnt have anything to sync but anyway now its reduced the time & said "8hours remaining" but in the space of 10minutes went up to "11hours remaining" seriously? please help .
    thanks

  • Tried to update iPhone 6 to iOS 8.3

    Downloaded the update via iTunes. When attempting to install the update, I received an unknown error message. iTunes gave me the option to either update or restore via iTunes. I have now tried both and each time it results in the same unknown error message. The phone is currently stuck on the connect to iTunes screen. Please help!

    Just had a broken screen repaired at Phone Medic last week. They are going to look at my phone and either take care of the issue or replace my phone. Thanks so much for your help

  • HT201210 tried to update ios6 and when i connect to itunes says internal error i need help asap thank you!!!!!!!!

    hi whenever i plug it in as it says connect to itunes it wont restore as there is an internal error!!!!
    please help asap
    thank you very much!!!!
    lizzie x

    What version of iTunes do you have installed? If you are trying to update to iOS 6 you need iTunes 10.7 or later.

  • HT201210 trying to update my phone o ios 7, but i get a message saying ''the iphone cannot be restored at this time because the i[hone softwate update server could not be contacted or is temporantely unavailable" please helps i cannnot use my phone atm

    .

    Sorry, the terms of use here prohibit support for Beta software. Go to the iOS developer forum or use Gooogle.
    Good luck.

  • ITunes 10.2.1 Crashes When Trying to Update iPhone 4 to iOS 4.3.2

    When I plugged in my iPhone 4, iTunes told me that iOS 4.3.2 was available. I clicked on the "Download and Update" button and then from the iPhone Software Update dialog box clicked on the "Next" button and then the "Agree" button. At this point, iTunes crashes.
    Has anyone seen this?

    I have not tried re-installing iTunes, however interestingly enough I plugged my iPad in and it successfully upgraded it to 4.3.2.

  • When trying to update iPhone 4 to IOS 4.3, keep getting  "network connection timeout" message.  Help!

    Using iTunes and my iPhone 4 IOS 4.1 I keep getting a "network connection timed out" message.  At a lost on what to due.
    Any help appreciated.

    HUGELY FRUSTRATING!! Getting a "network connection timed out" error after waiting three hours for the download to complete is unacceptable.  Had this problem running Windows 7 on an HP wireless laptop, IE 8, and Microsoft Security Essentials as my anti-virus.  I had  just updated my iTunes to the latest version so I didn't want to wipe out the whole thing and re-download as some boards suggested (I'd also tried that last year on another computer that did the same thing on an iPod update - didn't work).  I also did not want to totally disable my anti-virus program.
    After reading many discussions online about the problem, here's what worked for me on the first try.  You need to add some Apple and Verisign addresses to your Trusted Sites in Internet Explorer:
    In Internet Explorer go to Tools, Internet Options, Security tab.  Click on Trusted sites, then click the Sites button. I also unchecked the "disable server verification (https) for all sites in this zone" box (under the box that will show your trusted sites).  Here's what I added.  (The underlining here is not mine - done by this site reading my entries as internet addresses.  They won't underline  when you enter them in trusted sites):
    http://albert.apple.com
    http://ax.itunes.apple.com
    http://deimos3.apple.com
    http://evintl-ocsp.verisign.com
    http://evsecure-ocsp.verisign.com
    http://gs.apple.com
    http://itunes.apple.com
    http://phobos.apple.com
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  • Trying to update iPhone 4 to IOS 5.  -402653081 Error

    Updating an iPhone 4 (32 gig) on OSX Lion to iOS 5.  After trying to do the backup I get the following error -402653081 and then gives me the option to stop the installation or go ahead and do a fresh install but losing all data.  Anyone else getting this error?

    +1
    It has consistently failed in this way for each of 4 attempts. I have plenty of hard drive space and freed up 8GB on the device before the first attempt.
    Where does the ~774MB iOS 5 update file reside after downloading in iTunes? I want to delete it and initiate a fresh download of the update.
    Thanks

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