HT201210 When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?
When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?
http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.
Similar Messages
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My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
I have tried to hold the "home" and "power" button to reboot
I have tried powering it off
I have tried, to unplug the cable, hold the "home" button and then plug it in.
Can't check the SN or warranty, cause it is stuck in restore mode.
Is the hard drive gone? Should there be something replaced.http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice. -
To whom I may concern,
It been a year + after I move to Thailand for my job vacancy. Previously i have no problem resetting to factory default setting.
I really need to have my iphone to be working as I need them for my working. Your advice is really very important to me.
Thank you,
Tommy Lowhttp://support.apple.com/kb/TS3694#error3194
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
Help please?
Either your antivirus/firewall is blocking access to the activation server, or you have a redirect in your hosts file. Try disabling the antivirus and firewall, and also check the hosts file. Look for any lines in it that contain "gs.apple.com". If you find them, delete them.
Mac: /etc/hosts
Windows: c:\windows\system32\drivers\etc\hosts
BTW, if you ever used your computer to jailbreak or hack any iDevice those lines WILL be in your hosts file. And if you ever hacked your iPhone to install a different baseband you will also get that error, but in that case the problem is unsolveable. -
I am trying to restore my Iphone but get a message that reads "The Iphone "Iphone" could not be restored. The device cannot be found.
Can anyone help?
Thank you.That screen indicates that you need to connect the iPhone to your computer with the USB cable and restore from iTunes
Allan -
The iPhone "iPhone" could not be restored. An unknown error has occured (3). How do I fix this?
I had a problem with my iPhone 5 connecting to my service provider (verizon) and also to the internet just minutes after I had used the internet to browse before work this morning. I tried soft reset, hard reset, and connecting to my computer, but nothing worked to get it back to normal. I decided to do a system wipe and restore it as well, but I get that error: "The iPhone "iPhone" could not be restored. An unknown error has occured (3)." I googled that and searched for literally 7 hours without any luck. Any and all help is appreciated. Thanks!
This has just happened to me today. I have an iphone 5 on Verizon. I was using the internet on the device normally when it started. It couldn't access any online data even though it had 4 bars of service and LTE. I restarted it and it would be stuck "Searching for network". I tried wiping the phone with no luck. It gets stuck at around 99% of the firmware restore process and hangs there for about 25 minutes before itunes gives me the error described above. I tried the recover-mode restore with the same results.
I need a working phone ASAP, this is extremely frustrating! -
IPhone 3GS - The iPhone "iPhone" could not be restored. An unknown error occurred (1013)
Hey everyone,
First off, here are my specs:
iTunes Version: 10.4.1.10 running on Windows 7
iPhone 3GS running 4.3.5 (not jailbroken)
I'm going nuts with this issue with my iPhone 3GS. After messing around with my phone, I managed to put it into recovery mode, which was not intentional. So I thought I could just restore my iPhone and resync, but everytime I do so, the iPhone will reach 99% (according to the progress bar on the phone), and then pause for 2 minutes and then come back with this error:
The iPhone "iPhone" could not be restored. An unknown error occurred (1013)
So I've looked at the Apple support page and followed those steps but didn't work. I have searched forums, youtube instructional videos on how to fix this error, but nothing seemed to work. I know about the "hosts" file in C:\Windows\System32\Drivers\etc, but when I checked, there were no DNS entries for gs.apple.com. I've also tried restoring on different computers (including a Macbook), but the same issue occurs.
I have a feeling that because I'm using the latest version of iTunes, that it's causing this problem. I want to know if anyone can offer their help because again, it's driving me nuts!
Thanks,
NeocecHave a read of this it may help http://support.apple.com/kb/ht4097
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The iPod "iPod" could not be restored. An unknown error has occurred (11).
I recieved an iPod from a friend of mine. He has bought a new one and is currently using it with his apple ID. I have plugged in the iPod he gave me and attempted to restore it. When it goes through most of the restoration process the error "The iPod "iPod" could not be restored. An unknown error has occurred (11)." pops up. The iPod is also stuck on a screen with a USB cord pointing twords the iTunes icon, i shut it off then turn back on and this image is still on the screen. The iPod also does not appear in MyComputer. It does appear in iTunes but it only has the name, no serial number, capacity, or software version. I also re-installed iTunes. I am using windows 7 on my Toshiba Satellite A665 laptop.
I would appreciate any help that anyone has to offer.
Thank you.Hi,
See these Links for Device not Recognised and Restoring:
For Mac
http://support.apple.com/kb/ts1591
For PC
http://support.apple.com/kb/TS1538
As it is now Your Device and Not your friends... Restore as New...
Cheers, -
The iphone "iphone" could not be restored
Hello,
I'v tried to update my Iphone to the new OS 3.1.3 and when it started to restore the iphone with the new OS i got this error:
the iphone "iphone" could not be restored
I tried restarting my computer and almost everything i found on the net and nothing works. I keep getting the same error.
please advise.The first place to start is to ensure that you are using a USB 2.0 port located directly on the computer - not via a hub. If your computer has ports on the back, use these as they are directly connected to the motherboard.
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The iPod "iPod" could not be restored. An unknown error has occured [14]
What does this mean? I cant find anything when I go to DFU mode. None other, my mum wont let me call apple support. I need a dev on this one please.
I had similar problems after an upgrade to the firmware on my iPod Touch Gen1 crashed out, and then the attempted Restore threw an error "The ipod 'iPod' could not be restored. An unknown error occurred [1604]".
After much searching and trying in vain of various support articles I found http://support.apple.com/kb/TS1275. I rebooted my PC and reconnected my iPod via a different USB port. Voila, the Restore magically worked and I am back with a functioning iPod Touch once again.
Shame on Apple (and Microsoft XP) for such a bad experience. Good luck to you. -
I got Software update for iOS 6.1 ..
After installation - Phone shows message to connect to iTune,
I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
I click on Restore iPhone - it gives error
The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
Not my phone is not working - Its dead - is show the screen - Connect to iTune.
Please help.
Thanks.Error 1 or -1
This may indicate a hardware issue with your device.
Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
If the errors persist on another computer, the device may need service. -
The iPhone "iPhone" could not be restored. An unkown error occured (6).
New iPhone 6. Activated it. Restored from iTunes. No issues - everything worked correctly. iTunes "suggested" that I update to 8.1. After the software had been extracted, it freezes and then gives the error "The iPhone "iPhone" could not be restored. An unknown error occurred (6)." I have taken the option to restore the phone to factory - same error.
Hi MartinDB5,
Welcome to the Apple Support Communities!
I understand that alerts while updating can be very frustrating. Please use the information provided in the attached article for help troubleshooting and resolving this alert number.
Resolve iOS update and restore errors
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Cheers,
Joe -
The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
All mails can be sent to [email protected]
Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.Other users and reported error 1 but I have not seen a solution.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Error Message when i try to restore my iPhone: The iPhone "iPhone" could not be restored. This device isn't eligible for the requested build. HELP PLEASE!!!!
My Ipad and Iphone 3gs is both have issues too! I'm ready to give up! lol HELP ANYONE......
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When trying to use the App Store, I get a message "could not sign in, an unknown error has occurred, any suggestions what is wrong? I reset our Internet and turned off the iPad.
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.
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