HT201210 When trying to restore states" extracting software then states" device can't be found". Any suggestions?
Wen trying to restore my IPHONE message first states" extracting software". Then a message states" device can't be found". Any suggestions?
maybe:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
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iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
my iphone 3gs stopped working and i tried to restore it on itunes but it said a file was corrupt any suggestions?
What file did it say was corrupt? What error number? What is showing on your phone right now? What version of iTunes? What kind of computer?
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HT201210 When trying to restore an i pod touch - i receive an error after the restore has started
When trying to restore an i pod touch - I recieve an unknown error (1611). We have retried the process a few times with the same result.
Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
When trying to restore the iPhone 4, I get a message that says "The requester resource was not found." What does this mean?
Hi timtim89,
Thanks for visiting Apple Support Communities.
You may need to restore your iPhone after placing it in recovery mode. See this article for the steps:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Regards,
Jeremy -
This is my first iPhone. It's an iPhone 4, purchased the end of June 2012 through Sprint. I deployed to Afghanistan September 1st and have only used the phone for the camera, alarm clock, flashlight, etc. since deploying. I traveled to Germany a few days ago and have WiFi access. As soon as I connected, both my MacBook and iPhone had software updates available. When I attempted to update my iPhone I received a message saying there wasn't enough space available for the update. I removed all music from the phone and successfully installed the update.
I opened iTunes in order to sync my music back to the phone and recieved a notification that an iTunes update was available for the phone. I downloaded the update. Then I received a notification that the phone would need to be restored before it could be used with iTunes. I clicked "okay" then "restore iTunes". It then went through a series of restoration steps (extracting software, verifying, preparing and restoring iPhone software) before it verifies then shows that it is restoring iPhone firmware. At the very end an error message comes up "The iPhone could not be restore. An unknown error occurred (-1).
I read about this same error code in this community and all the answers say there is no help because that error code indicates the phone has been jailbroken. My phone has never been jailbroken.
I have been without my multi-tool since the day I stepped foot in Germany. I will be returning to Afghanistan in a few days and won't be stateside until April or May. Any and all assistance is greatly appreciated!Error -1 indicates a hardware issue with the device.
Read here > http://support.apple.com/kb/TS3694
The device should still have warranty but unfortunately any service needs to be done in the US.
Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
Is it possible for you to send the device home and have a family member take it to the Apple Store? -
HT201210 error code 11 seen when trying to restore my iphone software
I am trying to restore my iphone and i am getting an error code 11, this is not listed in the list of error codes.......anyone can assist?
In the article http://support.apple.com/kb/ts3694 it says:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer. -
As above, I have broken the back glass on my iphone4 now when I try to restore, I get an error message (-1). can anyone advise.Thank you
Connect it to your computer via the supplied sync cable and restore.
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I'm recieving and error (-50) when trying to open itunes 10.5 beta. Any suggestions would be greatly appriciated!!!
As a registered developer which should be the only way you have access to the iTunes and iOS BETA, you have access to direct communication with the appropriate Apple personnel and/or access to the Apple forums for registered developers.
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TS3718 I have a black screen when trying to Face Time...iOS is 5.1.1...any suggestions?
I have a black screen when trying to Face Time ...iOS is up to date..any suggestions?.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
When trying to download screen flips to another page too quickly to start install, any suggestions
When I go to your download page, explorer flips me the "your download should have started" if not click here, page... I do not have time to approve the download. Then, when I click the "click here" it returns to the download Firefox page. Then this loop just continues... any suggestions
You can find the latest Firefox release in all languages and for all Operating Systems here:
*Firefox 18.0.x: http://www.mozilla.org/en-US/firefox/all.html -
hi i cany sync my ipod shuffle it keeps saying ipod can not be found and wont restore any help would be great
Any ideas of what might have changed since the last time it was able to successfully connect? Did you recently install any new software or USB peripherals/drivers that could be causing some sort of conflict?
What have you tried so far in terms of troubleshooting?
Does the Shuffle still charge while you have it plugged in?
B-rock -
TS1717 When trying to open itunes I get an error message "New iTunes Library". any suggestions?
i can't open itunes. i get an error message: New iTunes Library. Anyone else encounter this?
I have Windows 7. I went into control panel and selected 'programs' and then 'programs and features'. Then I highlighted the iTunes program in the list and then selected 'repair'. It then configured iTunes. I then restarted my computer and it was okay.
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HT201210 anyone come across error code 1645 when trying to restore iphone 3g
hi
i had some repair work done on my iphone 3g, now when trying to restore or update software i get a error message 1645!!! any help would be much appreciatedI figured it out. I disconnected my ipod from my computer and powered it off using the slider. I pressed the home button and connected it again (keeping home button pressed until I saw the connect to itunes icon) It restored and updated.
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When trying to restore or even contact itunes store my computer states the ipod softdate server could not be contacted. When I checked the setting everything look correct. I have just changed from using xp on my computer and now using windows 7 so I am a bit lost with the different layout
maybe:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
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