HT201210 While trying to update my phone I get error that one photo is stopping whole process-this is just a short video? I've never had this problem before.

While trying to update my phone one photo is stopping the whole process and I've gone through all the online suggestions (check for updates,etc)

Verizon was having a problem on their end, perhaps a server down for some repair or updating. However you were already aware that there was an on-going problem in your own posting and you decided to continue on.I can understand you wanting this done and trying to save the $15.00 fee.  However I would have waited a bit longer until the Verizon issue had been corrected. Yes it is frustrating but again you know in advance of a problem , I can understand that this is most upsetting for you but never try to perform any change when a problem is there and I also do not like to do business on a weekend with no live tech support available.  I'm sure this will all work out for you if given some time.  Sorry. 
So I have been trying to change my phone number for a few days now and every single time I get this error message, before i even start, "The activity you are trying to perform is currently unavailable. Please try again later."     

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