HT201210 why won't my phone reactivate? i've been trying for 3 hours.

i updated myiphone to ios7 everything worked fine until i tried to reactivate it. now my phone wont reactivate.

I just tried on an iPad 2 and it didnt work either. I'd wait until night time. If you're on the west coast, at least by doing it at night, maybe the east coast will be asleep by then, and there would be less traffic. Not to say that the east coast folks are the issue lol, but it's hard to gauge when exactly you can DL it.

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I have been trying for an hour to delete all of the photos from my iphone5. Can't do it, except for 1 at a time. I can't even connect it to my PC and delete them from my computer. Why isn't this easy and intuitive?

I have been trying for an hour to delete all of the photos from my iPhone 5. I have googled it several times and there doesn't seem to be a solution. Have tried deleting them from my PC. One at a time deleting is impractical - I have 1000 photos! Why isn't this easy and intuitive?

When you hooked up to your PC did they attempt to import? Had you imported them previously and not deleted when the import was complete?
If you have to delete them directly on your device, you need to press the select button and just keep selecting until you have all of them selected, then put them in the trash.
You do not need to select one then trash it, then select another then trash it. You can select as many as you like before clicking on the trash icon.
Cheers,
GB

HT201210 why won't my phone work?

why won't my phone work?

it would be helpful for you to state exactly what you mean by "won't work".

I've been trying for 3 hours to hide items in my purchased list but it won't let me I need help

I need to hide the items but it won't let me

It's not currently possible to do it on iOS 6, but you should still be able to do it via your computer's iTunes : hiding and unhiding.

HT204070 my new Ipod touch 5 won't accept the password to my wifi. I've been trying for an hour. retyping, checking the password on the router and retyping again. can someone help?

the new Ipod touch 5 will not accept the password that is on the router for my wifi. what do I do? there don't seem to be any options and I cannot connect to our Wifi in our home

I agree with the Thomas, in that I think you have mucked up your settings in the AOL account. Your username should be something like - [email protected] Your password is whatever you use as the password.
You could try deleting the account and start over again. Here is a link to a "how to set up AOL email " on the iPad. It is 4 or 5 step process and just make sure that you are entering the correct information in the correct fields in the set up. Among my 4 email accounts on my iPad, I have 2 AOL accounts. I have no problems at all and it was really very easy to set up. There is no reason why AOL email should not work on your iPad.
To repeat and emphasize - Just make sure that you are entering the correct information in the appropriate fields as I think that's where you are making your mistakes.
If I had my choice, I would probably chuck the AOL accounts as well, but I have all the spam filters set as high as I can on the server, and it has cut down tremendously on the spam. Unfortunately - we set up AOL accounts at my workplace years ago and I really hesitate to change them now, so I continue on with these, but like I said, they work fine and they were very easy to set up.
http://convert-dvd-ipad.com/dvdipad/set-aol-email-account-ipad-manually/

HT1766 Why won't my phone back up since I just bought additional iCloud storage--it spends hours saying "Backup in progress" and then it just fails?!

Why won't my phone back up since I just bought additional iCloud storage--- it spends hours showing "Backup in Progress" and then it just fails?! I have it plugged in next to the computer and I turn it off after hitting Backup but it never completes.... Should I just give up and try to get my money back?

I'm having the same problem with my iPad (3). It's been saying that my last backup was 10/11/2012. I have tried rebooting (holding down the home and start keys to reset) and then trying to manually do a backup to the cloud. I have tried deleting the iCloud backups for all apps & setting all of them to not be included in the cloud backup (thinking that maybe one of the apps might be hanging the backup up). I have now deleted the last iCloud backup. I guess I will wait & see if it performs its backup overnight or something. As mentioned above, it has consistently been 1) plugged in, 2) connected to a wifi network, and 3) been in lock screen mode. And yet it hasn't been backing up either automatically (iCloud Backup is set to "on") or if I touch 'Back Up Now'.
Here's something that's really annoying- these posts started last April but I see no sign that anyone from Apple Support has joined this conversation. (!!)

Why won't verizon sell me an international data plan for my new iPad?

Why won't verizon sell me an international data plan for my new iPad?

Thanks for your response Meg. Verizon is definitely not customer friendly. I do have the monthly prepaid domestic data service that I subscribed to from my iPad when I bought it a few months ago. They didn't advise me of any other available plans at the time. You are correct that they are now saying that in order to get an international plan I need to cancel my current monthly plan through one Verizon department (and abandon any remaining data mb) and then subscribe to a contract plan (handled by a different verizon department). But here's the catch: in order to get international service I need to be a contract customer for six months (which doesn't help me as I am going to Europe next week). Of course, if I had bought an ATT iPad I wouldn't be shut out like this since their monthly international plans are readily available through the iPad at any time. I feel that Apple and Verizon should not have touted the new Verizon iPad as comparable to ATT's internationally (which they did) without fully disclosing the hoops one has to jump through.

My iPhone 4 has been dead for 24 hours and it has been charging for 12 hours. I have tried holding the home and lock button down but it still has the black screen, what is wrong with it? It just randomly died on means won't turn back on

My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.

Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.

I am currently using a Iphone 4.I have been trying for countless times to restore my phone but error 16 keeps on popping up.This happened after i updated to the latest IOS.Does anyone have any solutions other than jail-breaking.I have never jailbreaked.

I am currently using a Iphone 4.I have been trying for countless times to restore my phone but error 16 keeps on popping up.This happened after i updated to the latest IOS.Does anyone have any solutions other than jail-breaking.I have never jailbreaked.I am deperate to restore my phone...Please help!!!!

Most likely a hardware failure, & if so, you won't be able to restore/activte your phone. If you've tried at least two times, & are still getting this error, make an appointment at any Apple store, or call AppleCare.

Add insurance to phone after it's been used for 2 months

can I add insurance to my phone after it's been used for 2 months....I'm scared that my daughter will lose it or break...thx

No, you would not be able to add insurance to the phone due to it being over the 30 day grace period. We do have a certified pre-owned device program that offers a replacement option to customers who are not enrolled in equipment coverage, wireless phone protection, or extended warranty. If your device is lost, stolen or damaged and you are not enrolled in total equipment coverage or wireless phone protection, you can purchase a certified pre-owned replacement device to replace your original device.
If your device experiences a defect after the manufacturer’s warranty has expired and you are not enrolled in total equipment coverage or extended warranty, you can purchase a certified pre-owned replacement device to replace your original device.
There is a limit of one certified pre-owned replacement device per mobile number every 12 months.
I have provided a link for additional information. Click here http://support.vzw.com/information/cpo_replacement.html

What is happening to 7.0.3? why do we need to connect to itunes and restore for 2 hours?

what is happening to 7.0.3? why do we need to connect to itunes and restore for 2 hours? such a waste of time.

No clue as you've provided not details.
What exactly is the problem that was occuring that prompted you to restore via iTunes?

HT1657 Rented movie in iTunes and it won't download. It has been downloading for 2 hours now.

Rented movie in iTunes and it won't download. It has been downloading for 2 hours now.

I had the same problem. Movie never completely finished downloading so we went to bed. Next day, no movie. Credit card was charged. Question now is where is my refund....

Have been trying for 4 days to do an update that takes 4 hours and times out everytime at 2 seconds. Any ideas why?

Have been trying for 4 days to do and update that takes 4 hours each time. It always times out on the last 2 seconds every time. Any ideas why?

hi u seem to know alot about ipods, would u mind helping me with a problem that i am currently havig with my menu button on the iod touch 4th generation?

I have been trying for two weeks to back up iCloud. I keep getting a message failure. Why??

I have been trying for two weeks to backup iCloud and keep getting a message failure. Why? And how do I fix it?

I agree with the Thomas, in that I think you have mucked up your settings in the AOL account. Your username should be something like - [email protected] Your password is whatever you use as the password.
You could try deleting the account and start over again. Here is a link to a "how to set up AOL email " on the iPad. It is 4 or 5 step process and just make sure that you are entering the correct information in the correct fields in the set up. Among my 4 email accounts on my iPad, I have 2 AOL accounts. I have no problems at all and it was really very easy to set up. There is no reason why AOL email should not work on your iPad.
To repeat and emphasize - Just make sure that you are entering the correct information in the appropriate fields as I think that's where you are making your mistakes.
If I had my choice, I would probably chuck the AOL accounts as well, but I have all the spam filters set as high as I can on the server, and it has cut down tremendously on the spam. Unfortunately - we set up AOL accounts at my workplace years ago and I really hesitate to change them now, so I continue on with these, but like I said, they work fine and they were very easy to set up.
http://convert-dvd-ipad.com/dvdipad/set-aol-email-account-ipad-manually/

My iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

my iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

Hey p0507!
Here is an article that addresses your error message, and can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT201210 why won't my phone reactivate? i've been trying for 3 hours.

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