HT201232 different iPhone come out from the box with a different serial number

i am from Turkey. on 8th january 2015 i have ordered 2 iPhone 6 from the apple store online. and make shipped them to my friend who was living in US. few days ago she returned to Turkey and give me the phones. but in one of the boxes the iPhone 6 was different than the one i ordered. both iPhones that i ordered were 64 GB. but i have received one 64 GB space gray and one 16 GB gold iPhone 6. now i don't understand how such a thing happens with a worldwide company like Apple. before i go and open a case in the court i want Apple to solve my problem as soon as possible and change my iPhone 6 with the one i have purchased throughout the Apple store in Turkey İstanbul. or if you would say that i have to ship it to the US than Apple must pay the shipping bill. or apple pay me back the difference between 64 gb and 16 gb which is 100 dollars. so i am waiting you to contact me as soon as possible about the solution of this stupid mistake. Aplle USA says talk to the Apple store in Turkey. Aplle store in Turkey says we cannot do anything since iphones bought from US. vb

Sorry, but you are not addressing Apple here, we are all users in these forums, just like you.
If you buy an iPhone from another country, the warranty and service can only be handled in the country where it has been bought. Since Apple does not sip internationally, you'll have to bring the iPhone back in person or send it to someone who can do that for you in the USA.
The warranty regulations are clear about that: Read Apple’s One Year Limited Warranty for iPhone

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<edited by host>
I am that fed up with the last 3 months of mucking about Bill Gat*es may just get me back.
Thanking anyone in anticipation for some meaning advise and help.
Regards
Alan

Hi, and thanks for you interest. The problems is that whether I'm using iMovie or FCE I get to a stage where the thumbnail image is present but if you try to play, import or any other action in either app it closes down and a message comes up " The Application Final Cut Express/iMovie quit unexpectedly - Mac OS X and other application are not affected" then asks if I wish to relaunch. I then hit the report to Apple button and afterwards relaunch. I was recommended to use Voltaic which I have tried, it worked but is to much mucking about for something that should work out of the box.
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Hi, and thanks for you interest. The problems is that whether I'm using iMovie or FCE I get to a stage where the thumbnail image is present but if you try to play, import or any other action in either app it closes down and a message comes up " The Application Final Cut Express/iMovie quit unexpectedly - Mac OS X and other application are not affected" then asks if I wish to relaunch. I then hit the report to Apple button and afterwards relaunch. I was recommended to use Voltaic which I have tried, it worked but is to much mucking about for something that should work out of the box.
This problem happens on both the iMAC and the MacBook so quite sure it's not a OS software issue. All software update are up to date also.
Any ideas?

HT4061 My i phone 5 white 32 gb was stolen of me by threat if gun and I have the box and it is serial number and I eni .. I caould not activate the find my iPhone application twice what can I do to know it is place and delete all info on it

My white 32 gb I phone was stolen of me under threat of weapons and I could not activate find my iPhone application on it twice before it was stolen
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You should change any and all passwords that you use on your iPhone immediately.
Did you have a passcode lock on your iPhone that required a 4 digit number before the phone could be unlocked? That might prevent some of your data from being stolen or used.
I presume that you contacted the police.

HT201232 different iPhone come out from the box with a different serial number

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