HT201232 itunes will not recognise my device iphone 5s, pls can some one help???
itunes will not recognise my device iphone 5s, pls can some one help???
Hello Tantoh,
Welcome to the Apple Support Communities!
I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article.
If you don't see your connected device in iTunes for Mac - Apple Support
Have a great day,
Joe
Similar Messages
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Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?
So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store. -
Added email to ipad can send email but can not receive.Message wrong password .Can some one help.Thanks
No one here will know your password
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Itunes will not recognise a device
i tunes will not recognise that i have inserted the ipod usb slot into the laptop, please help
Try this:
http://support.apple.com/kb/ts1538
or
http://support.apple.com/kb/ts1591 -
I formatted my ipod touch (stand alone) and of course now its empty and computer and or itunes wil not recognize device or drive. what to do?
tmplHi pranoop,
If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
My cd/dvd drive will only play cd's it will not work for dvd's or games. can some one please help?
Hi
I have a HP Pavilion p6606f Desktop PC Windows 7 64-bit. I was trying to burn off a DVD and it will not reconize DVD's or games, but will reconize a CD.
Please help
Thanksselinahillier wrote: Hi I have a HP Pavilion p6606f Desktop PC Windows 7 64-bit. I was trying to burn off a DVD and it will not reconize DVD's or games, but will reconize a CD. Please help Thanks
Hello selinahillier, Many times when this happens the DVD laser has become faulty. I have removed the DVD drive, and the DVD drive case, and used a soft cloth and some cleaning solution to clean the DVD Laser and managed to get the DVD working again.
Since DVD drives are as inexpensive as they are now, it might be best to just purchase a new one.
These can be purchased for less than $20.00 USD now.
Here is a link to NewEgg where these drives can be found.
Just some thoughts.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem. -
My new 5S will not connect to my home Wi fi can any one help?
My new 5S will not connect to my Wi fi- from EE. I have entered settings manually and tied every thing short of throwing the phone at the wall! The 4s was no problem.
settings - general - reset - reset network settings.
power cycle your router, unplug it from the wall outlet, wait a minutes and then power back up. -
ITunes will not recognize my device (iPhone or iPad)
When conecting my iPhone or iPod, iTunes shows no device connected. I've tried following all the help in iTunes Help and nothing has worked. It was working fine one day and the next............. nothing. I down loaded two new Apps into iTunes the day before but not loaded to the phone. That's when I discovered the problem.
Any help would be appreciated. Thanks in advance!What OSX version on the computer ?
What IOS versions on the devices?
iOS: Device not recognized in iTunes for Mac OS X -
I have Windows 8.1 and Itunes will not recognise either my Ipad, Ipone or Ipod
I have Windows 8.1 and Itunes will not recognise my Ipad, Iphone or Ipod even though it did so in Windows 7
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?
have you tried charging the device ?
if so and it still does not work you can try a Forced Recovery..
by holding the HOME button down and plugging it into your computer at the same time..
http://support.apple.com/kb/HT1808 -
my ipod touch just shows the charge symbol on the screen and i checked whether there is a problem in the charger but it works perfectly on my iphone 4 and when my ipod is connected to the computer itunes is not recognising my device pls help me
tmplHi pranoop,
If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
I have purchased a new iPod Nano and have tried repeatedly to set it up but iTunes will not recognise it. I have 5 other devices connected to my itunes account so is this the problem and what can I do?
There is no 5 device limit. There is a 5 computer limit.
Device not detected in iTunes -
I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!
What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on. -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?
I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.
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