HT201238 My account was not automatically upgraded to an new annual plan, I got it one year ago and I got a message saying my Icloud storage was full and I that I only had 5gb free. What can I do ?

My account was not automatically upgraded to an new annual plan, I got it one year ago and I got a message saying my Icloud storage was full and I that I only had 5gb free. What can I do ?

Thanks Winston, thats the first thing I wanted to do but I dont see any Annual Plan (like I had), only monthly plans, and they said that as I got a Storage Plan before September 2014 I would be "automatically" updgraded to a new annual plan with reduced pricing. Dont know how I can get it now.

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TS4009 My iCloud storage is full and I need to delete some stuff. Can anyone tell me what is important to keep and what not? I have done all I can but it still says I need to delete before I can back up on iCloud.

My iCloud storage is full and I need to delete some stuff. Can anyone tell me what is important to keep and what not? I'm just not sure what I really should back up each night and what doesn't really matter. I know my photo's should back up, but other than that, I'm not really sure.
I have taken some pics off and videos and appt, but it still says I need to delete before I can back up on iCloud. I'm starting to wonder if its a glitch with my personal phone. Can anyone help me?
Thanks!

Only you can decide what's critical to back up. One option is to import your photos and videos to your computer (see http://support.apple.com/kb/HT4083), then either delete them from your phone or exclude the camera roll from your backup in settings.
You might try going to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll), then look at the size of your next backup. If it doesn't go down significantly, something else is wrong.

My iOS device says I still have 12.2 GB of free storage on my iCloud account, however I am receiving e-mail saying my iCloud storage is full. How can I solve this problem? Thanks

My iOS device says I still have 12.2 GB of free storage on my iCloud account, however I am receiving e-mail saying my iCloud storage is full. How can I solve this problem? Thanks

Did you get this fixed and how?

After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?

After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?

Was the iPad originally set up on a different computer, and hasn't been synced to the one that you are now trying to use ? There are some instructions on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141
(Before trying that you could copy any important files/documents off the iPad so that you have you own backup copy of them e.g. depending upon what the apps support then email them to yourself, use Dropbox, copy them to your computer via your wifi-network.)
You should be able to copy iTunes purchases off the iPad and over to that computer's iTunes via File > Devices Transfer Purchases, but if you have music from other sources (e.g. copied from CDs) which aren't in that computer's iTunes (and you haven't got a backup to copy them onto it from) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
For recovery mode, that will result in your iPad being put back to factory defaults i.e. all of your content will be removed from it

HT1926 I updated the Itunes on my computer and it begin having problems. I tryed a new installation and there is a message saying an application has made an attempt to load C runtime library incorrectly. What shoul I do?

I updated the Itunes on my computer and it begin having problems. I tryed a new installation and there is a message saying an application has made an attempt to load C runtime library incorrectly. What shoul I do?

Hello rvalle3,
The following article can help get iTunes updated and running again.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Allen

I still am having problems with Aperture not loading, It just refuses to work, and I get the message saying it has encountered a problem, and I may need to re-install which I have done dozens of times. The fix mentioned on an earlier post wont work as it

I still am having problems with Aperture not loading, It just refuses to work, and I get the message saying it has encountered a problem, and I may need to re-install which I have done dozens of times. The fix mentioned on an earlier post doesn't work as it is for Ver 10.6.6 and I am running 10.6.7

Do you have Final Cut installed on your machine?
If so, you may want to look at this article: http://support.apple.com/kb/TS3528
Let us know if that helps.

TS3991 I got an email saying my iCloud storage was full and gave me a link that I used to enter my icloud account. Now I can;t get email and the address of email is not iCloud. I think I have a virus now. Who can I contact to for help?

The email said Icloud Customer Care but address is ________ I was stupid and didnt notice this when I went into link and singed in with apple ID and password. Now I cant get email. Help!
<E-mail Edited by Host>

Apple sends no such emails. You succumbed to a phishing scam, and your Apple ID and password have been stolen.
To recover from this will require assistance from Apple: http://www.apple.com/support/appleid/contact/
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.

My contacts and photos won't sync from my iPhone to my iPad air, is there anything I can do? And could it b due to my iCloud storage being full on my phone not being backed up for a few months? Even the bits that were originally backed up haven't synced,

Any advice would b gratefully recieved!

BEST BUY NOT STANDING BY THEIR EXCHANGE/RETURN POLICY..
WHen I first attempted to exchange, I was well under BEST BUY return policy of 30 days...but wouldn't you know they finally responded to me stating they would not be able to offer me an exchange because NOW the return term time had NOW expired....
SO they waited until my return period had expired to reply and tell me they couldn't and wouldn't exchange it
because my return/exchange period had expired...
Well then that's clearly illegal isn't it? Contact the TN Attorney General's office.

HELP! I had iPhoto on my mac, for some reason it was not responding down loaded a new version but can't find my photos. any ideas please. I thought once on the mac always on the mac.

HELP! I had iPhoto on my mac, for some reason it was not responding or damaged. down loaded a new version but can't find my photos. any ideas please. I thought once on the mac always on the mac.

Sorry but we need details to help
What version of the OS do you have? What has changed since iPhtoo worked?
What exactly is the problem - you say "it was not responding" - You downloaded a new version (what version)" -you can't find yoru photos" none of which is helpful
look in your applications folder - is there an Iphoto application there? If so get info and report the version
Look in the picures folder - is there an iPhoto library there? If so exactly (including exact error messages) happens if you double click on it?
what else can you tell us that might help us assist you?
LN

I just started my Macbook air the first time, connected it with my wlan and know it asks me for a password and it does not accept the only password I know, what can I do?

I just started my Macbook air the first time, connected it with my wlan and know it asks me for a password and it does not accept the only password I know, what can I do?

It needs the user password for the wireless router, that would have been set by whomever installed the router, if that was you then try to find the password. If you can not find the password reset the router to factory default and set it up again.

HT1386 I have an app called ipieta which was originally downloaded onto an ipod. I gave the ipod to someone else, but now that I've had the iphone I can not get the audio even though it is downloaded into itunes music like it said to do. It won't work.

I have an app called ipieta which was originally downloaded onto an ipod. I gave the ipod to someone else, but now that I've had the iphone I can not get the audio even though it is downloaded into itunes music like it said to do. It won't work. I've tried more than several times to get help but nothing helps. Do I need to deauthorize the ipod or perhaps erase all the downloaded ipieta stuff and start over?
Thanks for any suggestions

Sorry. There's nothing anyone can do. The current version of the facebook app will not run on 4.2.1. The iPhone 3G won't run anything higher than 4.2.1. You're stuck.
Maybe it's time to buy yourself a new iPod Touch.

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I'm unclear on what the problem is. Have you installed a system on the new hard drive, and if so, what system? Had you actually installed Mountain Lion previously, or only downloaded it? And what does "it only wants to upgrade" mean? Have you actually got Mountain Lion already installed? (See About This Mac in the Apple menu.)
All Macs that shipped with Lion or newer are capable of internet recovery in situations like this. Just hold down command-R and it should start in recovery mode over the internet if necessary. You can reinstall the system from there. If you had Mountain Lion, I would assume that Mountain Lion would be the system you would get reinstalling that way.

I get a message saying some of the itunes files cannot be copied to my ipod b/c i can only have content from 5 itune accounts. what can i do to put the content i bought?

i get a message saying some of the itunes files cannot be copied to my ipod b/c i can only have content from 5 itune accounts. what can i do to put the content i bought?

Obviously that's your problem. As the message states, five is the maximum supported.

Photos 10.10.3 will not let me play or move my videos and keeps sending a message saying "can not find file". What do I do to get the videos back?

Photos 10.10.3 will not let me play or move my videos and keeps sending a message saying "can not find file". What do I do to get the videos back? It is only during videos that I previously uploaded off my phone. It loads them and tells me how long they are but when I go to press play it says can not find file. I have restarted my computer, what else can I do?

Check the information on the song, Right-Click -> Get Info.
In the fist pane, (Summary), you will see the AppleId (Account Name) that was used to buy the song.
Be sure to login to use this account to register this computer to play the song
What I often see, Is that people have many different AppleID, sometime not even knowing it, which is a big problem.

TS4009 I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?

I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?

... I clicked on it (I know I am not supposed to do this - I won't ever do it again) and no window opened up.
You're right - it is never a good idea to click on links sent in an email unless you are absolutely certain they are legitimate, and that is only becoming more difficult as spammers and phishing attempts are getting better every day. Having no association with Verizon is all the more reason to simply delete the thing.
Next, by supplying your email address all you did was confirm to whatever site was sending you this spam that your email address was legitimate. Again, when in doubt just delete the email and forget you ever saw it.
... How can I check to see if my computer has been hacked and how can I protect it further.
The good news is that is highly unlikely. The bad news is that your email address might be used as the "from" address for spam sent to others, and that you are only more likely to get more spam from the phony Verizon site as well as every other potentially malicious operators.
The best advice would be to simply abandon that email address, but if you can live with the previous potential concerns it would be overkill. I would recommend changing your passwords for financial institutions (banks, credit cards and so forth) as well as your email account or accounts. That is simply good practice whether or not you did what you did.
As far as any malware is concerned, again that is unlikely, but make sure you run Software Update to get all Apple's latest updates.

HT201238 My account was not automatically upgraded to an new annual plan, I got it one year ago and I got a message saying my Icloud storage was full and I that I only had 5gb free. What can I do ?

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