HT201240 I am on the lock screen, I forgot my password and now I can't log in
I forgot my password and now I am locked out
What do I do
OS X 10.7 Lion, 10.8 MountainLion & 10.9 Mavericks
Reset Password using Recovery HD
Boot into Recovery Partition.
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.
Similar Messages
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My iPad has been locked because I forgot my passcode and now I can't do Restore because I need to open the iPad first. What to do?
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset it via your computer's iTunes and restore your last backup to it
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My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I got locked out of Mac os 9 and now I can't get into OS 9 or OS X. All I see is the Macintosh SE and a finder face and text that says "mac os 9.2 welcome to mac os". I can't get into COntrol Panel to reset the password to allow me to get in.
Do you have OS X and OS 9 installed on your Mac? If so, startup with the Option key depressed. This will open the Startup Manager window. Select the OS you want to start from & click the right arrow.
Cheers, Tom -
My daughter forgot her password and now her ipod has locked her out ir says disabled connect to itunes. The computer she last synced to has crashed. How can I unlock this ipod?
The device will have to be restored but without the last computer it was synced to, that's not a possibility.
Take the iPod to an Apple store or Apple certified repair shop.
You will need a computer in order to sync, restore, and update the iPod in the future.
"If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it."
From here: iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen -
When I boot into Win7 I see the windows boot up logo, the. I see my mouse and the screen goes black! It goes black in the login screen, I type my password and I hear the login sound but when I press F2 the brightness won't change! Please help!!!
Hi Emma,
Thank you for using Apple Support Communities.
I understand that your Thunderbolt display is just showing a black screen when you boot your computer. The following article should be of help in troubleshooting your display.
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Cheers,
Jeff D. -
i am trying to restore my ipod on a different computer and i have forgot my password and now it wont let get into it on the computer to retore it! Need Help Please
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I changed my Apple ID (other email address and password) and now I can not login to my account in the iPhone iCloud. When I open the tab iCloud displayed my old Apple ID (it was in the iCloud) and asks for a password, but neither the old nor the new password does not match. What to do?
If you want to change your iCloud ID or password on your phone go to Settings>iCloud and tap Delete Account, then sign back in with your updated information. Note: this only deletes the account and any synced data from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts it will be synced back to your device when you sign back in.
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A renter used my Apple TV to access his Netflix movies, and now I can't log him out. Besides calling the renter to ask him to fix this using his Netflix.com account, how do I fix this?
There is no option in Apple TV to log out of Netflix. The internet tells me to go to netflix.com to "Disconnect from All Devices". I can't because I'm unable to log in to a renter's Netflix account.
Why is there no option to log out when using Apple TV? I can't ask my next renter to reset my Apple TV each time.
jd -
I was trying to change my password and somehow it automatically reset the password for me and I closed the window and now I can't log in. What do I do?
HI,
This post in in iChat (forum) but I have no idea from what you posted if it is about iChat and if so what account type you were changing the password on.
9:25 PM Wednesday; June 12, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
My IOS is 4.2.2 and my ipod doesnt accept later versions. Before updating the software, I used to have viber and now I can reinstall it, because it needs IOS 4.3 or later. Is there any place where I can get the older versions of this app? Also, there are others app that wont install, such as netflix, angry birds, etc
Please, help me! I really need it!Only if you have it on your computer or in a computer file backup
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I threw up the box before installing photoshop elements 13 and now i can not installed my brand new photoshop because i do not have a serial number
When you buy software, the serial number is really what you're buying, since the software is typically downloadable. So don't throw it away in the future.
If you registered the software before you threw away your serial number, then Adobe may have a record of your purchase.
You could try chatting with a Support Agent:
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html -
I'm installing java 8 in my macbook pro but in the middle I skip the installation because it took so long and now I can't even shut down or cancel the installation.. Please help!
Hello christine valentina,
Thanks for using Apple Support Communities.
If the failed installation of Java is preventing your computer from shutting down normally, then I'd like you to please first try to force quit the unresponsive installer.
OS X: How to quit an unresponsive application using Force Quit - Apple Support
Cheers,
Alex H. -
Changed e-mail and password and now I can't download or play games because the still go under old e-mail address what can I do
Try tapping on the id in Settings > iTunes & App Stores on your devices (Settings > Store if they aren't on iOS 6+) and then log back in and see if that 'refreshes' the account on them.
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I downloaded music onto my iPhone 4S from from the iTunes Store that I previously purchased, and now I can't delete them from my phone.
How are you trying to delete the music direct on your iPhone?
You tried to remove the music from iTunes on your Mac how?
Do you have Sync Music selected under the Music tab for your iPhone sync preferences with iTunes on your computer?
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