HT201250 install drivers failed - my passport for mac

I have just purchased a WD 1 terrabyte external drive.
Each time I try to install WD+TURBO driver installer app - the same error message:
"An error occurred while attempting to install the drivers. COPYTOOL MAIN SELF REPAIR CHOWN. It will not be possible to complete the operation."
I cannot contact the supplier - phone number not answering; their troubleshooting suggests contacting Apple.
Thanks,

Just use the drive. The vendor software is unnecessary.

Similar Messages

Installing backup from my passport for mac to new macbook

Could I use My Passport for mac to install everything thats on my Macbook to a new Macbook Air?

Yes, although if you don't already have a backup on that Passport drive, you can just as easily use Migration Assistant to transfer your files directly from the Macbook. You would connect both computers to your wireless network (or wired to a router, if you have a Thunderbolt - Ethernet adaptor for the Air; this may be faster).
Matt

Backup fail on Time Machine and My Passport for Mac on Yosemite

Cannot seem to get Time Machine to do a full backup of my NEW My Passport for Mac.
I've:
- Updated firmware on WD external drive (and formatted correctly for Apple)
- Updated to latest IOS 10.10.3 (Yosemite)
- Verified and repaired Mac HD via iOS Disk Utility and the WD Drive Utility (no issues found on either)
Error message continues to be "Time Machine couldn't complete the backup to My Passport for Mac. An error occurred while copying files. The problem may be temporary. If the problem persists, use Disk Utility to repair your backup disk."
I'm backing up about 250 GB and have done this numerous times on my Passport for Mac. Everything SEEMS to be fine during backup, until after about 2-3 hours, into a 4-hour backup, the error message appears without any error codes.
Does anyone have any input? I don't think it is on the WD side. Anyone know if there an issue with Time Machine and this external drive? Help!
Thanks,
Dave

Hi Linc,
I hope this helps you.
Thanks,
Dave
4/21/15 2:30:48.894 PM com.apple.backupd[696]: Starting manual backup
4/21/15 2:30:48.924 PM com.apple.backupd[696]: Backing up to /dev/disk3: /Volumes/My Passport/Backups.backupdb
4/21/15 2:30:50.165 PM com.apple.backupd[696]: Forcing deep traversal on source: "Macintosh HD" (device: /dev/disk1 mount: '/' fsUUID: FAA966F2-1745-37AB-9FF9-CF4C23D771E4 eventDBUUID: B2005948-1DDE-40E6-ABC9-46245CA94AD1)
4/21/15 2:30:50.175 PM com.apple.backupd[696]: Didn't get valid migration dates.
4/21/15 2:30:50.180 PM com.apple.backupd[696]: Found 1181547 files (63.52 GB) needing backup
4/21/15 2:30:50.187 PM com.apple.backupd[696]: 77.33 GB required (including padding), 819.06 GB available
4/21/15 2:30:55.943 PM mdworker[699]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"
4/21/15 2:30:56.050 PM mdworker[700]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"
4/21/15 2:32:39.865 PM com.apple.mtmd[688]: low disk space thinning needed for volume Macintosh HD with 2.8 <= 10.0 pct free space , no snapshots can be thinned
4/21/15 2:32:39.866 PM com.apple.mtmd[688]: volume Macintosh HD is now in an emergency freespace condition
4/21/15 2:34:39.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1429641281
4/21/15 2:34:39.893 PM com.apple.mtmd[688]: Set snapshot time: 2015-04-21 14:34:41 -0400 (current time: 2015-04-21 14:34:39 -0400)
4/21/15 2:34:44.894 PM com.apple.mtmd[688]: attempting to thin because of low free space on Macintosh HD by removing 2015-04-21 14:30:39 -0400, estimate 18498 bytes to recover, 1 snapshot can be thinned
4/21/15 2:36:51.268 PM com.apple.backupd-helper[687]: Not starting scheduled Time Machine backup: Backup already running
4/21/15 2:37:01.460 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/21/15 2:37:02.384 PM com.apple.iCloudHelper[838]: objc[838]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
4/21/15 2:37:02.402 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/21/15 2:37:02.662 PM com.apple.xpc.launchd[1]: (com.apple.auditd[840]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
4/21/15 2:37:02.673 PM david81968[844]: audit warning: soft /var/audit
4/21/15 2:37:02.673 PM david81968[845]: audit warning: allsoft
4/21/15 2:37:02.676 PM david81968[846]: audit warning: closefile /var/audit/20150421183034.20150421183702
4/21/15 2:37:02.839 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/21/15 2:38:59.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (D6FA6085-F105-4739-8C98-5794D7B5F901), pv 0759D4F3-CB92-452D-98FD-C34240DB00A7, near LV byte offset = 60459065344.
4/21/15 2:38:59.000 PM kernel[0]: disk1: I/O error.
4/21/15 2:38:59.999 PM com.apple.backupd[696]: Error: (-36) SrcErr:YES Copying /Users/david81968/Pictures/iPhoto Library.migratedphotolibrary/Masters/2011/10/08/20111008-103336/SAM_0979.JPG to (null)
4/21/15 2:40:50.969 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fd518f10980 {name = _NSDoNotDisturbEnabledNotification}
4/21/15 2:40:50.970 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f801a41a7a0 {name = _NSDoNotDisturbEnabledNotification}
4/21/15 2:40:51.010 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>:    NC Disabled: NO
4/21/15 2:40:51.011 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>:    NC Disabled: NO
4/21/15 2:40:51.025 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>:   DND Enabled: YES
4/21/15 2:40:51.025 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>:   DND Enabled: YES
4/21/15 2:40:51.025 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>: Updating enabled: NO   (Topics: (
4/21/15 2:40:51.025 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>: Updating enabled: NO   (Topics: (
4/21/15 2:40:51.025 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f801a533500 {name = _NSDoNotDisturbEnabledNotification}
4/21/15 2:40:51.033 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>:    NC Disabled: NO
4/21/15 2:40:51.041 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>:   DND Enabled: YES
4/21/15 2:40:51.041 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>: Updating enabled: NO   (Topics: (
4/21/15 2:40:51.120 PM WindowServer[155]: device_generate_desktop_screenshot: authw 0x7fd09e980ad0(2000), shield 0x7fd099f396d0(2001)
4/21/15 2:40:51.156 PM WindowServer[155]: device_generate_lock_screen_screenshot: authw 0x7fd09e980ad0(2000)[0, 0, 1440, 900] shield 0x7fd099f396d0(2001), dev [1440,900]
4/21/15 2:41:03.172 PM loginwindow[90]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
4/21/15 2:45:23.309 PM com.apple.backupd[696]: Stopping backup.
4/21/15 2:45:23.310 PM com.apple.backupd[696]: Error: (-43) SrcErr:NO Copying /Users/david81968/Pictures/Photos Library.photoslibrary/Masters/2011/10/08/20111008-103336/SAM_0979.JPG to /Volumes/My Passport/Backups.backupdb/David’s MacBook Air/2015-04-21-143049.inProgress/442FA756-4F11-4553-B1AD-FD0D08D9DDF3/Macintosh HD/Users/david81968/Pictures/Photos Library.photoslibrary/Masters/2011/10/08/20111008-103336
4/21/15 2:45:23.464 PM com.apple.backupd[696]: Copied 22884 items (437.4 MB) from volume Macintosh HD. Linked 90492.
4/21/15 2:45:23.546 PM com.apple.backupd[696]: Copy stage failed with error:11
4/21/15 2:45:23.605 PM com.apple.backupd[696]: Backup failed with error 11: 11
4/21/15 2:45:23.644 PM com.apple.xpc.launchd[1]: (com.apple.auditd[1026]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
4/21/15 2:45:23.658 PM david81968[1030]: audit warning: allsoft
4/21/15 2:45:23.658 PM david81968[1031]: audit warning: soft /var/audit
4/21/15 2:45:23.660 PM david81968[1032]: audit warning: closefile /var/audit/20150421183702.20150421184523
4/21/15 2:47:24.762 PM SystemUIServer[258]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
4/21/15 2:47:24.764 PM com.apple.prefs.backup.remoteservice[683]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
4/21/15 2:48:21.585 PM WindowServer[155]: CGXDisplayDidWakeNotification [1669794395052]: posting kCGSDisplayDidWake
4/21/15 2:48:21.586 PM WindowServer[155]: handle_will_sleep_auth_and_shield_windows: Deferring.
4/21/15 2:48:21.706 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fd518c34ab0 {name = _NSDoNotDisturbDisabledNotification}
4/21/15 2:48:21.706 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f801a531dd0 {name = _NSDoNotDisturbDisabledNotification}
4/21/15 2:48:21.750 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>:    NC Disabled: NO
4/21/15 2:48:21.750 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>:    NC Disabled: NO
4/21/15 2:48:21.771 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>:   DND Enabled: NO
4/21/15 2:48:21.771 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>:   DND Enabled: NO
4/21/15 2:48:21.771 PM imagent[281]: <IMMacNotificationCenterManager: 0x7fd518c317e0>: Updating enabled: YES   (Topics: (
    "com.apple.ess",
    "com.apple.private.ac"
4/21/15 2:48:21.771 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a5487f0>: Updating enabled: YES   (Topics: (
    "com.apple.private.alloy.icloudpairing",
    "com.apple.private.alloy.continuity.encryption",
    "com.apple.private.alloy.continuity.activity",
    "com.apple.private.alloy.idstransfers",
    "com.apple.private.ids",
    "com.apple.private.alloy.phonecontinuity",
    "com.apple.ess",
    "com.apple.madrid",
    "com.apple.private.alloy.continuity.auth",
    "com.apple.private.ac",
    "com.apple.private.alloy.idsremoteurlconnection",
    "com.apple.private.alloy.sms",
    "com.apple.private.alloy.screensharing",
    "com.apple.private.alloy.maps",
    "com.apple.private.alloy.callhistorysync",
    "com.apple.private.alloy.continuity.tethering"
4/21/15 2:48:21.772 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f801a41a7a0 {name = _NSDoNotDisturbDisabledNotification}
4/21/15 2:48:21.782 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>:    NC Disabled: NO
4/21/15 2:48:21.788 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>:   DND Enabled: NO
4/21/15 2:48:21.789 PM identityservicesd[285]: <IMMacNotificationCenterManager: 0x7f801a722240>: Updating enabled: YES   (Topics: (
    "com.apple.madrid"
4/21/15 2:48:26.347 PM com.apple.xpc.launchd[1]: (com.apple.auditd[1095]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
4/21/15 2:48:26.357 PM david81968[1100]: audit warning: soft /var/audit
4/21/15 2:48:26.357 PM david81968[1099]: audit warning: allsoft
4/21/15 2:48:26.374 PM david81968[1102]: audit warning: closefile /var/audit/20150421184523.20150421184826

HT201250 what do I do if my passport for mac does not delete the old files when the disc is full

What do I do if the time machine does not delete the oldest files on my passport for mac. I get the message backup failed not enough disc space available

See Pondini's TM FAQs, for starters.

HT201250 I just did my first back up with TM and My Passport for Mac, when done adn went into the box ....options...to try and fidn how to delete trash. Then I went back to see if it was erady to do its next scheduled back up and it says there is an error

I just did my initial back up to hard drive (My Passport for Mac 1TB) with TIme Machine on Snow Leopard. I had wanted to omit trash but couldn't find it. All went great and finished in an hour. Then said would restart at 6pm. I went into options about 20 minutes before (when it was done initially) to try and find how to delete trash from being backed up next time.. THis messed things up and now it doesn't recognize the disk and won't let me manually back up...says error. What do I do?
JD in AZ

For all things Time Machine See Pondini's Excellent information here...
http://pondini.org/OSX/Home.html
Start Here > http://pondini.org/TM/Troubleshooting.html
Also see the FAQs

Disk Utility can not repair My Passport for Mac

I'm still learng much about Macs. I have a MacBook Air with a 1TB My Passport for Mac as an external HD. A few things have been acting a little strange, so I decided to run the Disk Utility. After running the Verify disk, it says that the volume needs to be repaired. When I try running the Repair Disk, I get a message saying :
Verify and Repair volume “My Passport for Mac”
Volume repair complete.
Updating boot support partitions for the volume as required.
Error: Couldn’t unmount disk.
Is this OK, do I need to do something more?
I used the HD as extra storage as the SSD on the MBA isn't enough for my needs. I store 2nd libraries for iTunes and iPhoto on the My Passport. I ocasionally get error messages where neither will work and I end up having to dismount the HD and sometimes restart the MBA in order to make either work. My problems could be more than my original question, but I don't know enough yet on where else to start.

Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

My Passport for Mac external Hard drive is not recognized

I recently had to purchase a new MacBook Pro, and when I tried to get files off of my Passport for Mac external hard drive. I get an error stating "The disk you inserted was not readable by this computer." And when I try to initalize, and verify disk, I get this message "Partition map check failed because no slices were found.". I have already updated firmware for the external hard drive. One site I found stated that it could be that the USB port is not strong enough, and I would need a 2.0 Booster cable. Does anyone know if this would work?

What did you old Macbook die from? Likely the HD in it is still ok, yes?
You can remove the HD inside your old dead Mac and put it into a $20 HD enclosure or HD dock, and remove the photos that way, very easy.........IF your old Macbook died from something other than ALSO a bad HD.
You said----my OLD Macbook pro which recently lost video
What happened with your old "dead" macbook? Still have it?

New WD My Passport for Mac - questions!

Hi, everyone,
I just bought a new WD My Passport for Mac 1 TB. I am going to use it to run Time Machine and then drag and drop pertinent files that I need. From there, I am doing a clean install of Mountain Lion. I have a 2012 MacBook Pro.
I just have a few questions.
1. I read that there are big issues with this and Mavericks/Yosemite. If I ever upgrade, am I am going to lose everything or has that since been resolved?
2. How do I install it? When I read the manual, I am not sure if I am supposed to install the software (because of issues with point 1), just plug & play, how to do Time Machine, and so on.
I have another My Passport from a few years back, but don't remember how to set it up.
If someone can dumb it down for me, I'd really appreciate it. I am looking to do a Time Machine, then drag over various documents, my Music folder, iPhoto Library, Mail exports, and a few other things.

Thank you again. It's really nice there are people like you willing to give their time to help others.
An update: My Passport (not named that!) is backing up via Time Machine as we speak. Next step is to copy the files that I need over to the hard drive. I already have on another hard drive, but I figure it is better to be safe than sorry.
My question for you is basically if there is anything I should try to think about or remember to bring over. These are the things that I use regularly and what I have done on the other drive and will do here:
- Microsoft Office (mostly just Word): I will reinstall the disk, I have the activation code, and I will drag over all of my files
- iMovie: I've made one movie, and I like it, and I dragged it over and tested it on another MacBook and know it works
- iPhoto: I will drag over iPhoto Library
- Mail: I have exported all of my Mailboxes, will re-import them, and then re-set up my accounts
- iTunes: I dragged over iTunes Music from the Music > iTunes > iTunes Music folder (?)
- iCal/Notes: logging back into iCloud should do it
- Stickies: I know there is a database in the ~library ... do I just drag that over?
- Chrome: I will download it again
- my printer: I think I just go to the site to download the driver
- Airport Express: does that just work on its own?
- Dropbox: I will redownload it but, heck, I might just drop my account
- Bookmarks are exported from Chrome
- iCal is exported, just in case.
- Contacts are exported, just in case
I don't THINK there is anything else I am forgetting that I might use regularly and not realize it. Do you have any suggestions of something I might be missing? I do have an iPhone backup I might want to snag (I know it is stored elsewhere...) but I am thinking of wiping that clean, too.
Should I take note of any specific security or user settings I have (other than basics, like colors and that sort of stuff)
I am nervous that I will forget something but excited to have a nice, fresh new MacBook and fool myself into thinking I got to treat myself to something new!

Can't add files/folders to 'My Passport for Mac'

I just bought a My Passport for Mac 2 or 3 TB (can't remember and unimportant). I have just installed it on my MacBook Pro (it's 6 months old w/built-in CD/DVD drive) and the first file I tried to add to My Passport was a GoPro folder of pictures. Error code -50 came up. So I tried just one photo and the same thing. I then tried to create a folder on My Passport for Mac and again it wouldnt let me.
I have had both PC and Mac's. I havent had a computer for years and everything I try to do on this bloody Mac is trouble for me. I am honestly getting sick of Mac. My iPhone 4S has been nothing but headaches as well. The biggest Problem I have with my iPhone is the sound comes and goes as it pleases, very frustrating! Now this with My Passport.... come on....
Can anyone help me with the My Passport issue? Regarding the other issues, any suggessions would be great!

Thank you very much. The problem was, because I have System Preferences set up not to show hard drives and volumes on the desktop, the mounted volume wasn't appearing there, even 'though I could see it was mounted in Disk Utility.
Prompted by your answer, I found the volume in my Finder and was able to drag and drop contents to it there. Ta-da!

Passport for mac doesn't show

Hi all,
I just purchased a WD Passport for Mac the other day to back up my computer.
I plugged it in yesterday and it worked great. Time Machine did it's thing and backup the data and everything.
Unplugged it today and tried to plugging it back in and nothing happens.
Time Machine doesn't recognize it. It won't show up in Utilities. The passport lights up and runs, but nothing happens on the computer side of things.
Anyone have any ideas?
Thanks in advance!

Your WD drive has likely failed. I would recommend replacing the drive with a higher quality device such as an OWC (www.macsales.com) Mercury Elite Pro. You can find these by clicking:
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB

My imac won't recognize my passport for mac external drive

I just bought a WD my passport for mac external drive to back up my imac with Snow leopard OS. the passport icon doesn't show on the desktop and when I look using disk utility the external drive isn't recognized. The external drive has nothing wrong with it as I plugged it into a newer imac running 10.9.5 and it works fine on that machine. I went through the troubleshooting steps from WD and the only one left is trouble with the OS. I have updated the software and downloaded the drivers from WD and still no change. Any suggestions? thanks!

See the mount section of the first link.
Disk Unmount Using Terminal
Disk Utility – Force Mount Disk

TROUBLE WITH WD PASSPORT FOR MAC : HELP ME!!?

When I plug my WD My Passport for Mac into my MacBook Pro, a message saying I hadn't ejected it correctly shows up and then my Mac freezes up with another message over the top of that saying I have to restart my computer? HELP?!

Effectively you should find help on the WD sites.
It can be something with the power (try another usb port), it can be formatted incorrectly, the smartware should not be installed (uninstall it), etcetera.
Try following: before connecting the drive, open Diskutility and then connect. If Diskutility sees it before anything happens, click it and then click the "eject" button.
Then disconnect and connect again.

Icon bounces, then disappears from dock "Portable driveMy Passport for Mac"

Hi all, I've been having some recent problems with my portable hard drive "http://www.wdc.com/en/products/products.asp?driveid=717" When i Click the application It try's to launch and as soon as it shows in the dock, bouncing, it disappears as fast, and app won't launch.
Now my portable hard drive "My Passport for Mac" use to work as i use to back up my mac once a week with this , but recently i got a new hard drive fitted to my macbook pro as it was getting a bit sluggish so the apple tech guy transferred all my files from my old hard drive to my new one he fitted . Other programs work so im confused !!!!
I dont get why the application for my "My Passport for Mac portable hard drive" wont load up now , i have made sure everything to do with the "My Passport for Mac" was uninstalled from my new hard drive and i went on the western digital website and downloaded the new firmware and software for it but after installing the new software and firmware i still have the same problem when loading the application "it shows in the dock, bouncing, it disappears as fast, and app won't launch.
PLEASE HELP SOMEONE I NEED TO BACK UP MY MAC BOOK PRO !!!!
Thankyou everyone for reading .
Regards Rob

Hi Rob, and welcome to Apple Discussions.
I am not familiar with WD software, so I cannot help you with that (maybe WD has tech support?), but why not use Time Machine or cloning software such as SuperDuper! or CarbonCopyCloner? Actually, I recommend either partitioning the external HD into at least two partitions, or using at least two external HDs, and running TM on one, and doing a regular clone to the other.

My WD Passport for mac won't recognise its own password or show up on the desktop

I have a Macbook Pro and have been using the Passport for 3 months without a problem. The cable was pulled out without ejecting the Passport the correct way. Now it doesn't show up on the desktop and a colourless window pops up and asks for the password. Im 100% sure the password is correct. The window thinks about it for about 20sec then shakes to not accept it.
I have tried to repair the Passport and that has not worked. Does anyone have another solutations to access the HD?
The passport still works, the light comes on and still spins.
It seems as if it has forgotten its own password and not recognised by the computer.

Allan,
Thank you for your reply.
Yes the WD Passport for Mac has its own password to access the drive. It is an option that i stupidly activated once it was installed. Previously as i plugged the Passport in it would pop up on my desktop and ask for the password. Which it would accept and then i could access the data. Now nothing comes up on my desktop but still asks for the password but does not accept it. The colour of the window for the password has also changed. It now looks like the "security and privacy" icon that you can find in your systems preferences.
It seems as if it has forgotten its own password or there is some other security or problem blocking me.
I obviously wasn't aware that this product had so many problems. I have not installed the Mavericks program to this computer yet as it takes time and im on the road without and solid internet connections.
I will persist with searching forums and trying to recover the data
Any information or help would be awesome!!!!

Restore from passport for mac didn't transfer my apps, help!!!

My 2011 macbook pro kept overheating and shutting off so I brought it to the Genius Bar at my local Apple store. They said it was not a hardware issue it was a software issue, so they wiped everything clean and instructed me to restore everything when I got home from my Passport for Mac. I did that and my data is there but not many of my Apps. I followed the instructions that they guy gave me but I can't seem to figure this out. Shouldn't the Passport have saved my apps as well??

Without seeing the restore instructions you were given, I can only guess.
If the Genius thought your problem was a software issue, he/she might not have wanted you to do a 100% restoration from Time Machine, as that could have also restored the problem. Did they install a fresh version of OS X, or did they give you instructions for doing so? Did they not include instructions to reinstall your applications?

HT201250 install drivers failed - my passport for mac

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