HT201262 how to solve boots, then will not open any windows

On our iMac, running 10.6 when powered on accepted thme password but as "floating window" pops up, statement says finder has unexpectedly quick and asks to restore the windows.

Strange, run systematically through the Steps
..Step by Step to fix your Mac

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    Try holding down the shift key when opening Mail.

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    I have used the resume tablet and put my resume into format but when emailing it, it will not open on windows. How can I change the format to where they will be able to open and view it?

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