HT201263 Bought second hand iPhone not realising logged into iCloud, Please help me remedy this problem?
Hi there good people, I recently purchased an iPhone 4 from a sales site on Facebook, I checked to see that the phone was not signed in to App Store/iTunes but didn't occur to me that it could still be logged into iCloud (Which it is) as I thought you could only use 1 Apple ID per handset at any given time. 3 months have passed and all was fine, until today when I dropped the phone and now a box pops up wanting iCloud password every 5 Seconds after I've cancelled the last one. I got in contact with the guy I bought it from but as three months have passed he says he can't remember the password he used and was not able to log out of iCloud because of this. (plus he's switched to Android) I took the phone to my local phone repair shop and they told me there is nothing can be done without the account password, my question is: Will the "Recovery Mode" trick work with this problem? I'm sorry but I simply refuse to believe that there is no solution or way round this... I know Apple are very tight on security but what would I have done if this was a brand new iPhone 6 instead, would I simply accept that I was the proud owner of an extremely expensive house brick? I welcome any advice that might help me to reset the damned phone... Thanking you in advance for your time and effort. Daniel Grant.
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance
from the previous owner, they should either provide you with the password to
unlock it or remove their account from the phone entirely remotely through
iCloud.com > Find My Phone.
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You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
Activation Lock: http://support.apple.com/kb/ht1766
What if I purchase a device that is still linked to the previous owner's account?
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Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
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i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
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I haven't gotten a new sim card because the problem has been presenting itself in various cards not only mine. So far, all I've done is reset my network settings.
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http://lifehacker.com/5852948/what-to-do-if-youve-forgotten-your-iphones-passcod e
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Valentine350z wrote:
while keeping the Region to United Arab Emirates
Not possible, I think. Tell Apple how you feel about this at
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Try restoring the iPhone to factory settings. If you are having difficult restoring, put the iPhone into Recovery Mode and see if that then works:
http://support.apple.com/kb/ht1808
If not, or if a restore to factory settings does not fix the problem, then your iPhone may have a hardware problem. You can only get the iPhone serviced by Apple in Canada, so you will have to take the iPhone there or send it to someone you know in Canada who can get the iPhone serviced and send it back to you. The only option for getting service in Pakistan would be to pay some unauthorized repair shop to attempt a repair, after which Apple will no longer provide any service even in Canada.
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I have an account in Apple Astor was not able to access it, please help me in this matter
I have an account in Apple Astor was not able to access it, please help me in this matter
<E-mail Edited by Host>What to do if your iPhone will not turn on
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hello,
i restored and updated my iphone 4 to the latest version of 5.1.1 and after that when i connect my mobile to i tunes all i see is a big rectangle and a apple logo on left and a small lock on right side please help me fix this problem.I sloved this issue by resting my phone from settings>general>reset>reset all settings...the problem will be fixed
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Hi,
A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
- AvinashThe purchases are probably hidden:
http://support.apple.com/kb/ht4919 -
I cannot install Itunes and Icloud on my Sony Vaio Laptop - Window 7. Error says " computer/system not modified". Please help me with this problem.
Hello there, jag123059.
The following Knowledge Base article offers up some great steps to follow for resolving issues with installing iTunes:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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