HT201263 Can a tech at the Apple Store save my pics and data before I restore it???
If I don't have a recent back-up can I take my phone to an Apple store and try and have someone there retreive the data before I restore it??? Or I am just screwed???
No the phone will not do anything other than give me a message I need to Restore it. When I slide it over to unlock it, it just goes to the emergency call screen. I called Apple and they said its all gone. But I'm going to take it to a store just for the heck of it. In case there is something I'm missing. Thanks so much for all the advice and support. I'm clearly not a tech person and the feedback on here has been great!
Similar Messages
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I will be greatful if you could answer me this question...
How can i pay on the apple store online with two credit cards, with two different billing addresses?
I know that you can use two credit cards to pay an item but the problem is that i can only put the billing address of just one of the credit cards, and since the two cards are from different people (my parents) i can't do it. They live in the same place so i don't know if i should just put one of the billing address.
Thank you.
PS. I don't know if this is the right community to ask this, sorry if i'm wrong.On the Apple Store "Payment & Pricing" page it states:
Using more than one payment card
You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and Apple Gift Cards:
Credit card(s) - up to two
Apple Gift Card(s) - up to eight
Apple Gift Card(s) + one credit card
During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card. -
I have a new machine with a previous installation of Itunes, linked to another Apple ID. Even I authorized the machine to my Apple ID, I can not connect to the Apple Store. I tried removing Itunes and reinstalling it, but anything changed. I still can not connecto to the Store.
My previous machine has Itunes Installed, and I deauthorized the machine so I unlinked to my Apple ID, if this is correct.
Anyway, Dropbox is also not connecting....so I do not know how to make it woek. please help!I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
Can the Apple store verify my purchase and warranty by serial number
Can the Apple store verify my purchase and warranty period by serial number ??
Serial number from device could mean it's been sitting in the warehouse for a year before he purchased it can't it?
It could, but all authorized dealers are required to report the sale date and serial number to Apple. That's how Apple knows when a device was sold to set the warranty date; the warranty starts on the day the authorized dealer sells the device to the user, not when the dealer receives the device from Apple.
How would they know his serial number from his device without registering it because I know all the serial numbers show up on my devices but like I said how would the serial number prove that he didn't purchase the device 6 months - 1 year after it left the warehouse or place of purchase.
See my previous response.
Says on website Apple may require a proof of purchase and to keep your receipt.
They may, though usually they don't. But again, the user is not required to register the device with Apple to validate the warranty. In fact, in many countries it is illegal for any manufacturer to require registration before a warranty is honored. The proof of purchase is all that would ever be needed, and again if the device is take directly to Apple that's almost never required.
Regards. -
Why the apple store is so expensive and why the apple users can't access for free after spending huge amount in apple phone ?
The Apple store is correct. The warranty is not international, and Apple will not accept or return iPhones shipped from a different country. You need to ship the phone to somebody in Hong Kong who can take it in to Apple for repair, or pay a third party repair shop in the Philippines to fix it.
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I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?
You would get better response from the iTunes community forum.
Have a nice day! -
hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.
While you are waiting for the new charger, go ahead and reset you SMC:
http://support.apple.com/kb/HT1411 -
I have an iphone 4. My on/off button isn't working, and my phone turns off and on by itself, and it also is making me connect to itunes to restore itself every 10 minutes. If go into the apple store, can I get a free phone?
No. See
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
Why can't I open the apple store on my iPhone
First let me say this is a phone I got sent from Apple.
The issue I have is when using my extension cable once fully charged my phone says charging is not supported with this accessory.
Next issue I have is I can't log into the App Store on my phone. I click sign in put in my apple id and it does not show me as logged in.
Last issue I have is I have deleted and installed the Apple Store App and it tells me goto settings and use iTunes & App Store menu.
Oh and when I update my apps on the phone I still have to click the update apps when I connect phone to iTunes.
Any help trying to fix these issues would be greatly appreciated.Well then it is somewhere on one of your Home pages or in a Folder:
Do a spotlight search to see if it accidently got moved into a Folder: Swipe down in the center of the screen to bring up the Spotlight search and type in iTunes. If it is in a folder, the folder name will show up to the right.
If it is not in a folder, but shows up on the Spotlight search, then you need to look at each Home screen to see if you can find where it got moved to.
Finally, you can go to Settings>General>Reset>Reset Home Screen Layout, which will reorganize all of your icons so that the original Apple core apps are on the first Home screen as they were originally. Of course, if you have a lot of app icons that you have set up on specific Home screens you would have to move them all back to where you wanted them. But that should put the iTunes icon back on the first Home screen.
Cheers,
GB -
I just left the apple store after they checked the MAC and wiped it clean. I have plugged the external drive in and see the device; however, they was no prompt to migrate the files, as I was told. How do I get the files to migrate. I can see yesterdays back-up. I thought it was to automatically prompt for the migration process?
Applications -> Utilities -> Migration Assistant
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Can I go to the Apple Store to download OS X Mountain Lion?
My internet is really slow, so I am wondering if I can go to the Apple Store and use the internet there. Also, how long would the download time be there approximately?
Even if you can't imagine there are people having problems to make a download of several GB. For me, I would be very glad to be able to download Mountain Lion on a PC attached to a fast internet connection, as I'm living on a very small island where my only connection will be via fragile UMTS. Would be much easier for me taking a boat, make my download on a friends PC, and burn it down to a disc instead of taking my iMac with me.
Last time I've ordered an USB stick, but nowadays Apple even makes this impossible for me (and reading "If you don’t have broadband access, you can visit any Apple Retail Store to get help with downloading" just gave me a big laugh). Next store all about 200 kilometers away, will be a trip of two and a half days for me.
Shame on you, Apple. -
Why my Apple ID can buy anything in the apple store Nuys can not buy in the game?
I was use my Apple ID until last weeken but when I want to use on Tuesday it's say my your purchase could not be complete
Hello Guiqi Zhang,
Thank you for the details of the issue you are experiencing with the iTunes Store on your iPad. For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPad:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Troubleshoot issues on an iPhone, iPad, or iPod touch" in the following article (you can skip any steps you have already taken):
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How much is the G5 worth? The one from 2005.
The Apple Store will offer to recycle it for free, you are better off selling it on ebay or elsewhere, I have seen decent looking ones go from $80-$250 here in Australia.
You are looking at $1000 + to get a new one -
I need to do a reset on my new mac mini so I can return this to the apple store
I need to wipe my personal files off this new mac mini before I return to the apple store. a factory reset
Click here and follow the instructions.
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I bought an IPad Air a week ago and asked the guy at the apple store to have all my information and documents transferred from the old iPad to the Air. However my iBooks and photos are empty. Please help. Is there something I can do or I just have to go back to the store?
Using the same Apple id and Password you should be able to download purchased apps without being charged again.
I download to an iPad/iPad2/iPhone3 & iPhone4 with no problem.
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