HT201263 Daughter has a brand new ipod. Locked herself out of it within an hour, not synched, no itunes, nothing. How do I unlock it? Please help!
My daughter has a brand new ipod, she has put in a passcode but can't remember the proper sequence of numbers she chose. It's brand new, less than an hour old, so it has not been synched to a computer or connected to itunes. I've tried to restore it but no luck. Please help!
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Similar Messages
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my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New. -
My brand new iPod touch 1.1.4 doesn't have Mail, notes or google maps
I just unwrapped the plastics from the box and plugged the iPod to my computer to activate it when I see a screen on iTunes saying there are new updates for my iPod. Strange, this is supposed to be the latest version. iTunes promts me to accept a charge of 155 sek (26 $) to get it. I then check my iPod to see what version it actually is and it says 1.1.4 (4A102).
The only applications on my brand new iPod is:
Safari, Calendar, Contacts, YouTube, Clock, Calculator and settings.
Is this how it's supposed to be? I thought the new apps were supposed to be shipped with 1.1.4 Isn't it?Hi Kojoman. Welcome to Discussions!
Actually firmware 1.1.4 and the January Software Upgrade are two different things. The first is a free update. However, the January Upgrade has to be charged. It was probably discounted on the final price of the iPod Touch. You probable bought an iPod from the older stock, so if you buy an iPod with the new apps included it would be more or less 20 euros more expensive.
You'll have to buy the Upgrade via iTunes Store (if you want). It will add some apps to your iPod, just like Mail, Weather, Stocks... Here's a [link|http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=2718726 04&s=143441]
Hope this helps!
!http://signatures.mylivesignature.com/54486/122/A57996D55BE7ABB4A67DE686D381A27 4.png! -
I have tried every trick in the book and read every thread on why my version of Windows Vista will not allow me to get at the iTunes Store. I cannot even get this new iPod Touch to sync with iTunes.
I've rebooted, soft restart, hard restart, removed iTunes and re-installed iTunes. Nada...nothing!
Does anyone else have the same issue and can they offer me a solution?See here for different ways to conserve your iPod's battery life.
http://www.apple.com/batteries/ipods.html
B-rock -
Hi have got a new ipod touch and the sound is terrible either with or without speakers!! The sound is crackling and intermitant very annoying! Have reset the ipod and its still the same. Would appreciate any help.
If the music plays fine in iTuneds on the comouter try:
- Unsyncing all the music and then resyncing the music
- Restoring from backup
- Restoring to factoru defaults/new iPOd.
For restoring see:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
Do other sounds sound OK? -
I am having problems unlocking my iphone 5. I have received an email from my old provider confirming that the phone is being unlatched and I need to complete the process through itunes. I have backed up and restored but I have not received a message from itunes stating the phone is unlocked. Do I use the old or new sim card while connecting to itunes or does it not matter. I dont know what else to do to finish the unlock?
You can use either, but if you restored to the backup, then you will not see the message. You need to restore the device as new first, then restore the backup. Make sure you can continue with the unlock first. Many of the emails report, "Your unlock has been approved, restore your device in iTunes in 24 hours", or something like that. If it is ready to go, then as I said earlier, restore as new first, and then you should see the confirmation.
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My Ipod Touch is not recognised in itunes or my computer but still charges, Please help
My Ipod Touch is not recognised in itunes or my computer but still charges when connected via USB Please help
Did plugging it into another USB port do any good? Make sure it is a USB port on the back of your PC and not via a USB hub or one on the front as they sometimes do not output enough power for the iPod to properly communicate with your PC.
Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable?
Did you try a hard reset of the device with it still connected to your PC? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
Lastly, try plugging it into a different PC to see if it is recognized there. It can help narrow down whether it is an issue with the iPod or with your PC.
B-rock -
Brand new ipod touch won't sync. windows uses MTP driver, not ipod driver.
The apple usb driver is installed correctly, but under the portable devices in the device manager it shows ipod touch, but when you check the driver it using the microsoft MTP driver, the driver is dated 2006 and the manufacturer is microsoft. I can't locate the ipod driver to manually update. and i have reinstalled iTunes 3 times and reset 3 times. it still won't recognize my ipod. what do i do?
This Apple article may help:
http://support.apple.com/kb/TS1538 -
Problems with brand new ipod touch 32gb
I just got a brand new ipod for my birthday when i turn it on it gives the itunes symbol and the plug with an arrow meaning it needs to be plugged in to a computer and synced. When i plug it in the computer doesnt recognize the ipod, i tried another computer and i tried a different ipod cable. Any solutions?
Hello lilmink,
And welcome to Apple Discussions!
Try connecting it to your PC in *Recovery Mode* as described in this Apple support document.
http://support.apple.com/kb/ht1808
B-rock -
ipod 4th generation w/software version 4.3.1 not recognized by itunes since we upgraded to snow leopard.
Help, How do we update and keep the apps/songs on the ipod?Try here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
Do not forget the Additional Information paragraph since that may be the problem/solution. -
How do I reset lock on a brand new ipod touch??
How do I reset the lock on a brand new ipod touch???
What lock?
Passcode lock? If you have forgotten it, then you need to restore:
http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf -
I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
i am trying to download a movie onto my brand new ipod that has nothing on it. it is a 8gb ipod and the movie is 3.4 gb. halfway through it tells me there is no more space to download the movie. how do i fix this?
Go to the Store tab in iTunes and click on the Check For Available Downloads.
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Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred
Just got home with a brand new iPod touch from the Apple Store. iOs 6.0.1
Set up a brand new Apple ID and iCloud account. Verfied and confirmed the account via email on the iPod. iPod has not been attached to a computer.
I am attempting to download some free apps from the App Store and I get the following error:
Could Not Sign In An unknown error has occurred.
I went into Settings/iTunes & App Store and attempted to enter my Apple ID and Password. I get the same error:
Could Not Sign In An unknown error has occurred.
I clicked on Forgot Apple ID or Password? I then select Enter Your Apple ID. I go through the Password Retrieval process in iForgot. I select Answer Security Questions. I verify my date of birth. I correctly answer my Security Question. I attempt to enter the same password I already have (in an attempt to eliminate the scenario where my password may have been mistyped). I get the following message:
The password specified has been used in the past year. Please select another.
Now I know that the password I have been entering in the App Store and in Settings is correct becasue I just set up the new account and have only had one password.
I cancel out and close the Safari iForgot window.
I go back to the App Store and attempt to login using my correct Apple ID and an intentionally mistyped password. I get the following message:
Your Apple ID or password is incorrect.
Now I know the Apple Store does indeed recognize my correct Apple ID/Password combo, otherwise I would get the same Unknown Error message.
I have attempted to force quit all apps, reboot, re-try and reboot ad nauseum, but to no avail.
So, someone at Apple, tell me, what the heck is going on? How do I proceed?I've just found the fix!!!!!! I downloaded itunes to my home PC and logged in using my newly created account, a message came up saying that i've not used this account yet with itunes and I need to confirm settings. It basically took me through my credit card information and personal details (strangely it wanted my title as a required field, yet on the ipad setup it didn't - maybe check this field is filled out in your account settings). Then it gave me a message saying I was ready to use the account. I logged into my ipad and all was good - literally did it 2 seconds after seeing the message on my PC. I hope this helps you also ;-)
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My daughter set a password and forgot it, she has locked herself out of her ipod touch. The computer the ipod was synced w/ has crashed, is it possible to restore her settings from another computer?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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