HT201263 goes to purple screen

son updated his itouch to ios 6 and now it will not turn on, shows that it needs to be charged even though it has been plugged in for quite a while and goes to a purple screen from the apple logo. Help please

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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IPhone 4 screen flickering then turning off and when i try to turn it back on it either works or I get a white or purple screen. When i turn it off it doesn't turn back one

Ok so this started around a week ago. I got home one afternoon put my phone down went back to it and pressed the home button and it seemed that it turned itself off so I tried turning back on, didn't work so I hooked it up to my laptop tried turning it on again it came on but I got a WHITE screen. So after that I decided to leave it for a bit I went to it after it started working fine...until 4 days later. I was on instagram and all of a sudden the screen starts flickering like crazy and then it turned itself off, I did what i did last time and just left it for a bit it came back on working fine. And then about 2 days ago I was listening to music and the screen froze then started flickering (getting quite annoyed at this stage) and then turned off, this time I tried turning it back on straight away only this time it worked. And that brings us to this morning, i was on facebook and about 5 minutes later it starts flickering and freezing once again and then turned itself off. So i hooked it up to my laptop I then got it to turn on for like 6 seconds then the screen started to dim and turned off. That brings us up to now about 10 minutes ago i tried turning it on, it turned on but I got a PURPLE screen and it just stayed like that until i turned it off. Does anybody have any idea what is going on? I think its the screen itself but i'm probably wrong. All help is appreciated.

I am also having the same problem.. Its too much annoying and its unfortunate nobody at apple support has anyclue of what is happening?
... This is happening almost most of the time keeping my phone down most of the times.

N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU H...

MODS THIS IS NOT A POLL OR IN ANYWAY SHAPE OR FORM A VOTING THREAD IT IS A THREAD TO WARN USERS ABOUT THE PURPLE SCREEN ISSUE AND HOW TO SPOT IT IN THEIR PHONES CLEAR AS DAY , I HAVE BEEN INFORMED FROM THE DIRECTOR OF COMUNICATIONS AT NOKIA VIA TWITTER THAT THIS THREAD IS OK AND THE TEST IMAGE IS FINE TO LOAD UP
The following has been added by vandelay (Nokia administrator) :
Please note that there is normally a slight variation in the purple color level in each display
unit. This is related to the display manufacturer's optical tuning process. However, some Nokia C7 and Nokia N8 users seem to be experiencing a
slightly higher level of purple color tint on their device screens.
Nokia Care's technical experts told me that the easiest way to spot this problem is to just look at the black idle screen of the device - if there is a clear purple color tint on the idle screen, you should have the device inspected at a Nokia Care point. They will repair the device the device under warranty if there is a clear defect in the device.
So seeing some purple on the test image does not necessarily mean that your screen is faulty, but we hope that it helps some people to decide whether they should visit a Nokia Care point.
(end of vandelay's addition)
as you may or may not have read many n8s and c7s have a purple tint issue
this can easily be spoted by saving the picture below to your pc , transfering it to your n8/c7 , then viewing the image in your gallery
if the image shows purple squares in some areas then iam afraid you have one of the screens that is showing defects in gradiation of colurs and the greyscale
there are also many n8s out in the wild that dont have this problem , i have 3 n8s , my gfriend has one , hers is perfect and shows the test image with no purple tint at all my three n8s all have purple tint and some display it worse then others
the test image can be viewed on any brightness and it should display just as it does on your monitor screen ,my gfriends n8 displays the image perfect under all brightness levels yet my three n8s show the purple tint heavily on low brightness and not as much on full brightness
the test image can also be viewed via tv out and hdmi out and again if you have a defect screen you will see the image perfect on your tv yet on your n8 screen you will have purple tints
here is the test image for you to load to your device and view via the gallery
as stated above if you have one of the screens with defects in colour gradiation you will see some of the squares as purple
this shouldnt be happending as there n8s out there that display the test image perfectly
from all my research on this in the last month and my time studying ICT systems support in which i have a diploma , it seems clear to me that nokia have used at least two screens in the build of the n8
many phones bought between october launch and december dont have the problem yet there are still some that do but not as many as now , phones bought from the end of december up untill current date seem to have the issue moreand its now nearly impossible to find one without the purple tint issue
this leads me to believe that from the start nokia were using at least two screen in the n8 , then one started to run out around december and by the end of december a huge majority of n8/c7 handsets have the troubles, if not all of them shipped after december
infact ive been to every phone shop in lakeside , chelmsford , colchester which included : carphone warehouse , o2 , vodafone , orange , three , phones4u , tmobile all n8/c7 handsets i asked to look at had the problem not one n8 i looked at didnt have the issue
i have been in contact with nokia care escalation team , all they did is send me very badly refurbed handsets back for my brand new n8s , which across all three handsets had the following faults
#hdmi covers scratched and worn
#no imei number under the hdmi cover on one of them
#torx screws on battery cover very worn
#plastic top caps not fitted right
#one had a huge gap between the silver screen surround and the main chasis of n8
#they all still had purple tint issue
so nokia sent me three refurbed handsets for my brand new n8s , i obvously complained as they were so new i could have taken them back to the shops with the reciept but now nokia had changed the imei numbers my reciept was useless , i said i should be sent three brand new n8s , they again sent me badly refurbed handsets just as bad as the 1st lot and again all three of them had purple screen issues
i complained again and this time supervsior took over the case and agreed that 3 new n8s should be sent to me as mine was so new , she got them sent out and this time they were new but they still have the purple screen issue
thats a toatal 12 n8s direct from nokia and all of them have had the issue so i cant recomend going to a nokia care point or nokia care uk as the refurbs i was sent was a complete joke and looked like they were just used handsets that had been through a rough time
through this month of me talking to nokia and sending emails and getting these phones swapped back to a condition of the phones that i sent them , they have said they are investigating it and taking it seriously however after some of their actions towards users (myself included) on these forums it doesnt seem like they are taking it very serious at all , they have known about it for a month now and we still have not had an offical response from nokia themselves
if you would like to read more infomation on this problem and to see how wide spread it is then please check the following links
http://www.nokiausers.net/forum/nokia-n8/39462-i-think-nokia-using-two-different-types-screen-n8-may...
http://www.nokiausers.net/forum/nokia-n8/39532-n8-purple-screen-test-please-take-part-if-you-have-n8...
http://www.allaboutsymbian.com/news/item/12604_Defective_screens_found_in_som.php
http://forum.dailymobile.se/index.php?topic=39665.0
http://www.nokiadna.com/2011/02/nokia-n8-nokia-c7-oled-screen-issues-plauge-nokia-users/
http://n8geeks.com/nokia-n8-amoled-display-issue/
there are many more threads about this issue across the net and if you google n8 screen problems or n8 purple screen problems you will come acroos many many pages of unhappy users from all across the globe
i just hope nokia sort this out soon
ho do you users with the problem feel about this issue and how do you think nokia should resolve it
id be happy for a screen swap at a nsc or via warranty postal repair as long as it could be done quickly and the user wasnt without their phone for too long after all this is nokias mistake and not the users that bought the phone so all fixes should be at minimal disturbance to them
heres hoping when you test the image your not as unlucky as me and many other n8 owners from across the globe , its a brilliant phone but this screen issue lets it down alot especially during watching films and stuff

sorry to hear you guys are having troubles too , its a shame sucha great device as the nokia n8 has had an issue like this arise , it is effecting alot of n8/c7 handsets and is quite a widespread issue across the globe
it would be great to hear from as many users as possible about this and what they think about it as a user of the c7/n8
jimmyireland about your post mate
yes it was written by me and yes it ws deleted not once but 3or4 times actually
the mods said it was because i had set up a poll and voting system , so i read through forum rules and posted it again with what fitted their guidelines and even put in big caps that it was not a poll but a thread to help users identify a problem and discuss it which is what the forum is for , it was deleted again , i then posted it again with just the test image and how to spot the problem and again put big caps that the post fitted their guidelines and was just to help users , it was again deleted and i was banned by mods for 2 days saying that i had broke forum rules and posted a poll and that the test image wasnt a proper test image
i then asked other users to post the image but when they tryed nokias spam filter kicked in with a message saying that their post contained spam and that they should write it again and try posting again
to be honest it really looked like they were trying to cover up the issue , fair enough my 1st post could be considered a very very rough poll but the posts i made afterwards were edited to fit nokias guidelines and they still removed them ad banned me and then other users posts were marked as spam
so i tweeted alot of people and even nokia have said that as long as the post doesnt contain polls/votes then it will be fine to postand that mods shouldnt delete it , which was excellent news and hopefull this thread will stay and users can load the image and test their screens and then discuss the issue here so nokia can see users discussion in one thread , it will alo help awareness of the issue
hence this post that isnt a poll but a thread to help users identify wether their n8/c7 has a screen with a defect in the gradiation of colours
as stated in original post not all n8s have this problem my gfriends doesnt and it displays the test image perfectly on all brightness settings , yet my n8s show the image as very purple on low brightness and the brighter the screen goes the less the purple is shown , it is still there just not as visible as it is in the lower brightness settings
as i also mentioned many n8s between october and mid december are fine although some still have the problem , yet from mid december till current date the amount of n8s with purple issue is much much higher and it now seems very very rare that you will get a brand new n8 from the shops without this screen issue which leads me to believe that from launch nokia have used at least two screens in the builds of the n8 , some great screens and then the ones with dodgy purple tint , from the threads across the web it seems like the good screens nokia were using either run out or they have failed to source the same screen or the manufactuer of the screen has changed something
iam not a nokia hater and iam not here to cause trouble or loose nokia sales etc
i love nokia have used them for years and used symbian since the 6680 , iam always helping users across the web with their nokia problems and am an avid user on nokia users please check my profile and feel free to check my posts and how many times ive been thanked for being helpfull
http://www.nokiausers.net/forum/members/buxz777.html
as you can see i love nokia and spend alot of time using their devices , speaking highly of them and helping their users with problems, i also love good customer services and customer relations
i understand that big companys have build issues iam a gadget lover and trained in ict supprt iam not silly and understand that these things happend and building these phones with such complicated electronics and some could end up with issues , it could happend to anyone , sony , apple , samsung , blackberry , lg etc etc
however its how the companys react to these issues and relate to their customers that have spent 100s of pounds on their devices that is important , issues do arise , its how the company looks after its customers thats important
i think alot of users think the same , they dont expect nokia to click their fingers and go heres a fix but they do expect nokia to investigate the issue and they do expect nokia to relate to its customers and not ignore them or the issue which is what it looks like when posts are deleted and users are banned for posting informative posts that help users identify a problem
things like sending users really bad refurbs for brand new n8s also dont help users confidence in nokia statement of going to nokia care about the problem as all i got was second hand looking n8s that still have the problem they were sent off with and the originals were in much better condition
like i say iam not here to cause trouble and i love nokia the n8 is the best phone ive ever had and its almost my dream device and everything ive wanted on a device for years its the ultimate convergance device and agadget lovers dream , however when you see your gfriends and some of your mates n8 screens display the test image perfect then your n8 display it with a very purple hue it does dissapoint you and you do hope that nokia will take notice and fix the issue with the least amunt of hassle to the users
cheers jimmy and sorry about the long post just wanted to clear some things up
now lets get back to discussing the issue and what other users think about it
have a great evening

IMac will not boot up/purple screen

Hello people,
We've got a newer 27" iMac bought in 2010. Anyhow, yesterday we experienced a power outage. We installed a surge protector on the house but it didn't do our iMac any good. The iMac will cut on but goes to a purple screen only showing the speechless box. We can't get it to do anything else besides moving the courser. Does anyone any ideas as to what is going on and how to correct it?
Thanks in advance for and help or advice,
Ray

Look in your owners manual, it has instructions on what to do if your machine doesn't boot.

Audio only, green and purple screens on quicktime on pc

audio only,green and purple screens on quicktime on my pc

Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
... and click OK. Quit and restart the QuickTime Player prior to checking to see if the settings change has had any effect.

Line Going Down My Screen

I just turned on my iPhone and theres a purple and blue line going down the screen vertically and I have no idea why.
Everything works though.
It's wierd becuase it was fine just about an hour ago.
Any ideas?

I've tried reseting thinking this was just a glitch or something but that was no luck.
I've dropped it before but not any time recently. It was just sitting next to my computer when i turned it on and it was like this.
It's not like its prohibiting me from using it in any way, it's just really annoying.

ITunes 8 - purple screen in tunes window after upgrading

After installing itunes 8 over version 7 (on XP), I now have a purple/lavender colored screen in the software window. It is now nearly impossible to read the text. The screen goes back to normal whenever I switch from a maximum screen to a restore down screen (or vice versa), but then reverts back to the purple screen if I do anything like clicking on an individual song or podcast or anything in the menu screen. Everything else seems to work okay so far (though much slower).

i had the same problem and your solution was the right one for me, thx !
(strange : i was in 32bits mode before the upgrade to iTunes 8...)

I updated windows 10 and now I can't log in - I just get a purple screen!!

Windows 10 installed onto my laptop on Friday and it was working fine for the day.Now I have tried to turn it on today and I can't log in or do anything, there is just a purple screen and dots going round in a circle.If I press ctrl+alt+delete I get a screen which allows me to shut down or restart, but when I restart it I just get the same purple screen.Please can someone help me? (Please note, I don't know if the operating system in 32-bit or 64 bit, I just selected one)

This may not help but I updated over the weekend and it took a long long time even though I have a dv7 laptop with i5 chips and 6Gb memory. The circling dots are shown when windows is doing something - try booting and leaving it for 1/2 hour - it takes ages for mine to boot at the moment!

Purple screen and no boot

The other day my imac suddently crashed while I was working on it. Upon restart, I received no chime, but did notice the fan was running through open holes on the top.( I could not however, hear the hard drive or anything else)After about a minute of a completely black screen, the monitor turned a deep shade of purple.
I've checked the power, etc... but have had no luck getting the machine to boot or for the purple screen to disappear. I've tried re-starting a few times but get the same scenario over and over...
Is it safe to assume that this is a motherboard issue? Any ideas on salvaging this machine?
thanks
imac g4 flat panel Mac OS X (10.3.5)
imac g4 flat panel Mac OS X (10.3.5)
imac g4 flat panel Mac OS X (10.3.5)

Perhaps, if the problem is not caused by a hardware issue or failure,
you may be able to open up the bottom and use the Power Management
Unit Reset (button) that is hidden next to the airport wireless card location.
There are a few expensive parts that could also be to blame for this issue;
and a trip to the repair shop for a diagnostic may be warranted.
The PMU reset is a small button; there are some instructions in the service
manual I happen to have a copy of... that won't help you much! I saw in
another post in Discussions, where someone had linked to an XLR8 take-
apart page for the iMacG4, maybe it has this button clearly marked. The
button is rather hard to see once the metal plate is removed from the iMac
and it is small, too. I've not yet had to reset mine; but remember a few
discussions at MFIF referring to that as a cure for some issues.
The PDF service manual page is #108+, for details on PMU location/reset.
The image is most helpful; and the orientation is not mentioned in this
manual I have. Looks like the button has a little picture on or above it
that looks like a tiny battery; you press this ONCE. Twice will do bad.
The little picture is part of a row of small details under a plastic cover,
near the Airport Card slot where the contacts are for that to connect.
Here is a quote from the procedure page of the manual; please note
there are other tests and things not mentioned that a service tech could
perform to better diagnose that machine's problem. [Pg 108-109]
"The PMU Chip"
The PMU (Power Management Unit) is a microcontroller chip that controls all power functions for the computer. The PMU (location shown below) is a computer within a computer. It has memory, software, firmware, I/O, two crystals, and a CPU. Its function is to: • Tell the computer to turn on, turn off, sleep, wake, idle, etc. • Manage system resets from various commands. • Maintain parameter RAM (PRAM). • Manage the real-time clock.
•Important: The PMU is very sensitive and touching the circuitry on the logic board can cause the PMU to crash. If the PMU crashes, the battery life goes from about five years to about two days if the PMU is not reset.
•Refer to the next topic, “Resetting the PMU on the Logic Board” for the procedure. Many system problems can be resolved by resetting the PMU chip. The PMU reset button is located on the right side of the board, refer to the picture (not here.)
"Resetting the PMU on the Logic Board Resetting the PMU"
(Power Management Unit) on the logic board can resolve many system problems. Whenever you have a unit that fails to power up, you should follow this procedure before replacing any modules.
1. Disconnect the power cord.
2. Remove the user access panel from the bottom of the computer. 3. Press the PMU reset switch (shown below) once on the bottom side of the logic board and then proceed to step
3. Do NOT press the PMU reset switch a second time because it could crash the PMU chip.
4. WAIT ten seconds before connecting the power cord and powering the computer on. If the computer powers on, go to the next step.
If the computer does not power on, there is something else wrong with the computer, refer to the symptom/cure, “No Power” in this chapter.
There could be a hardware failure, and if you cannot boot from the
Apple Hardware Test (on supplied CD or boot DVD) you should take
the computer to an authorized Apple service providor for testing, etc.
Best of luck in this; & thanks to Apple for the information posted above.

How can I switch between apps without going to home screen?

Is there anyway to switch between apps with one tap? (ie. without going to home screen first). Kind of like a command-tab feature.
Steve

Well, you can have one app that you can get to with a double push of the home button (set in settings which you want), but I think it's only your contacts list, or your ipod app. Still useful though.

My ipod touch ( Gen 4 ) goes to home screen when loading a app, and sometimes in the middle of the app. Any ideas how to fix this? One game won't load at all now. Thanks in advance for the help..

I have had this touch for almost a year. It suddenly starts going to home screen in middle of app, or when loading the app. Contract Killers has worked fine since I dowloaded it, but is not loading at all now. If I restore, will I be able to get my progress back from the backup?

Reset did not work. Just completed the restore, seems to have fixed the other apps from going back to the home page, but not Contract Killer.. I assume it is now a error on Glu's part. Hopefully they will resolve the issue. Thank you so much for your response.

Since trying to download iOS 7 my iPad 2 has just got a black and white line going across the screen, I can no longer do anything with my iPad can any one help

I've downloaded iOS 7 on my iPad 2 and after a couple of hours I've got black, white and blurred lines going across my screen and I cannot use my iPad 2 at all, can't see anything or do anythingg on it. Can anybody help?

bigsavz wrote:
To be honest I don't need a lot of people commenting on this. I need Apple to comment ...
This is a user-to-user forum. Apple does not respond to posts here. You can give Apple your feedback on the Feedback page:
http://www.apple.com/feedback
They don't respond directly there, either. And once you post something here, people will comment as they see fit, regardless of what you originally hoped for. That's just the way it is with a public forum.
Try Groove for iPad. People seem to think it's a great replacement to the previous music app.

Time Machine on my iMac won't open iPhoto. It goes to desktop screen automatically. When I select User/Picture/Iphoto library it only brings up the preview page with the size of the folder. I can't get into the library to look for lost photos.

Time Machine on my iMac won't open iPhoto. It goes to desktop screen automatically. When I select User/Picture/Iphoto library it only brings up the preview page with the size of the folder. I can't get into the library to look for lost photos.

Thank You. This helps me alot to get into the masters and to see events and photos in a utilitarian way, but it is not as easy as viewing the normal iphoto format to find photos. Can I do something else or did I not do something right to not see normal iphoto in Time Machine ?

My phone when attached to the charger boots up reaches the password screen, i enter my password and it goes to home screen then shuts itself off and reboots. is my phone possessed or how can i fix it? can i get the data off of it even if the phone is gone

my phone when attached to the charger boots up reaches the password screen, i enter my password and it goes to home screen then shuts itself off and reboots. is my phone possessed or how can i fix it? can i get the data off of it even if the phone is not salvageable? thank you so much in advance for your help!

Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then see Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note. Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...

HT201272 i downloaded a free app and then deleted it it is in the app store when i click on it it says open and tap again it goes to another screen tap on it it changes from free to install but doesnt do anything

i installed a free app and then deleted the app. under apps the app is still listed and says open, but when i tap on that it goes to another screen and when i tap on open it changes to free when i tap free it changes to light green install and tap again goes to all green install and what do i do then do not see anything to click on to make it install. what am i doing wrong. this is for a iphone 5s

The 'open' indicated that the App Store though that it was still installed on your phone.
Have you tried closing the App Store app via the phone's multitasking bar and seeing if you can install it after the phone has restarted ? Double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar. You should be able to redownload the app by tapping on the cloud icon next to it in the Purchased tab in the App Store app
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

HT201263 goes to purple screen

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