HT201263 i did the update and now my phone is locked. I tried the restore through itunes and it said unknown error occured. what now
I just did the upgrade and now my phone is locked. As I have never locked it before, I don't know what to do. I tried the recover through itune that att walked me through and the message came up that it was unable to restore. Now what do i do?
http://support.apple.com/kb/TS3694
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Hello I just found a problem with my Ipod nano 6th generation. It worked fine an hour ago but then the screen turned a dark grey. Did the restore through Itunes and then it went white. But now it's totally unresponsive and seems to be off even when it is plugged into itunes. Can't even restore it. I get Error 1415?
Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy -
I did the restore through Itunes and it still says Ipod disabled - Any other suggestions?
I did the restore on my Ipod through I Tunes and it still says it is disabled - Any other suggestions?
If you are talking about the screen-lock passcode, thate means that the restore never successfully completed.
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
I've tried all that I know how to do. My power button quit working awhile ago so I use the Assistive Touch to lock my screen. Once my phone froze, the screen went black. The only thing I can do now on my phone is hold down the home key and Siri will beep but she says "not taking requests at this time, try again later." I can't reset my phone without the power key or the Assistive Touch button. I've tried plugging into iTunes to restore the phone but I get an error message to first go to Settings in my phone and turn off "find my iPhone." I can't do that either as nothing will come up on my screen.
Make sure iTunes is up to date and try again.
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I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.
Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630).can anyone please with a knowledge tell me what I should do please. Thank you
The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........ -
I was updating to the latest software thru iTunes and it failed to update and giving an unknown error (3). My phone stopped working what to do. Please help...
Hi there bugzystein,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
Hello,
this morning I received the following error message when the iPhone connected to iTunes: i
tunes could not check for an update to the carrier settings for your iphone. an unknown error occurred (1635)
any ideas? thxI get the same error (although in Dutch ;-)).
It also says something like (I'm translating): "Make sure your network settings are correct and your networkconnection is active or try again later." Is there a way to find out these "correct networksettings"?
I now get it for a week, eacht time I connect my iPhone to itunes... -
Can someone help me please ? I was using itunes (downloading albums etc) just half an hour ago. I had a pop up asking me if i'd like to download the latest version of itunes, which i accepted. When the update had finshed downloading, i then restarted my computer, as i usually would. Tried to re access the itunes store, and received the following error message: 'Cant connect to the itunes store. An unknown error occurred (-3212) please check you have an active internet connection and try again.
Needless to say, i have an active internet connection and cant see any reason why this would be happening, it has never happened before ?
Any help would be appreciated.Do you have PeerBlock installed/ > TS3297 Error message: 'Cant connect to the itunes store.
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I’m trying to sync and back-up my iPad2. I keep getting an error message (1140) saying, “The iPad cannot be synced. An unknown error occured.” What on earth is that all about?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
when I click on check for update I get error, iTunes could not check for an update to the carrier settings for your iPhone. an unknown error occurred 1630
Make sure your network setting are correct and your network connection is active or try again latter.update your itunes to 10.5.2 and error is not showing up anymore..
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Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."
I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server" -
I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated! Please help!
I have the same error for Windows Vista. I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked. My internet works fine for all my other programs so not sure what is going on with Itunes. I will not buy anymore products through
Apple Itunes. -
What does this mean and what can I do to fix it. An error occurred while connecting to the AirPlay device “master bedroom”. An unknown error occurred (-15000).
Troubleshooting AirPlay and AirPlay Mirroring
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