HT201263 I followed steps 1-4 but my phone is stuck on the screen with the iTunes symbol with the usb cable pick. No message appears.

I forgot my passcode and I followed steps 1-4 but no message appears, Help please!

http://support.apple.com/kb/TS1538

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HT201210 i have tried to restore my phone which isnt working, ive followed all the tips it tells you to follow but nothing is workin. everytime i try to switch my phone on i just get the itunes symbol and a usb cable symbol!! im stuck...can anyone help

i have tried to restore my phone which isnt working, ive followed a few tips as to upgrade new version but it still isnt working.
i just get a itues and usb cable symbol when i try to turn my phone on??

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified / Hacked / Jailbroken... this will Not necessarily work.

HT3964 My Macbook Pro did not respond to the power button, and I ended up resetting the smc. After that, it would start, but the keyboard would not respond, pnly the trackpad. On the screen there is a symbol with ahorizontal white bar and a row of empt

After resetting the SMC the keyboard is inoperative. On the start screen appears a traslucent square with a horizontal bar in white, and a row of empty dots below (the same format as for example the brightness symbol). I cannot turn the Mac off with the power button, only with the trackpad, clicking on the turn off symbol on the screen.
When I try to login with my username, no characters appear as I type.
I can login as a guest, but from there I can do nothing, because the keyboard is still inop and if I wanted to, for example, have the software updated, I need to type an admin login, which is impossible.
Thanks for your help

What happens if you close the lid? Sleep?
In your place I would use sleep state to reset PRAM, as it can resolve your graphical mess.
Your keyboard likely was not powered after SMC/PRAM failure, so you will need to open MBP cover without opening the lid and disconnect battery power cable with insulated tools from logic board, wait for 5-10 minutes, then try to reset PRAM while keeping cover

HT1414 hi yesturday i tried to put photos of my phone,and its frozed on me,on the screen its got itune logo,with a cable on the screen,ive tried to switch it of but it goes on again,i cannot use the phone,please help lol

Hi yesturday,i was tranfering my photos of my phone to my computor,and the phone has froze on me,i cannot switch the phone on or of,what i can see on the screen,is the itunes logo with a cable on the screen,its looks the one you put the cable into one of the ports,there is no way possible to switch of or on please help,im stressed out lol,thankyou francis01224

Aug 15, 2012 8:28 AM (in response to EricaP1234)
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

HT201210 I tried to update my ipad through wifi and followed the steps. It says that update is complete however i must connect to itunes and restore the updates but itines says i dont have permission to do so. KIndly assist on the stages to follow. Screen

I tried to update my ipad through wifi and followed the steps. It says that update is complete however i must connect to itunes and restore the updates but itines says i dont have permission to do so. KIndly assist on the stages to follow. Screen is black ad i unable to work on it.
Kindly give some suggestions
Regards
Banzi

Hello Mayanii,
This display and behavior indicates that the iPad is in recovery mode and must be restored.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Cheers,
Allen

When trying to download the latest version of iTunes, I receive the following error "Apple Application Support was not found", any suggestions?

When trying to download the latest version of iTunes, I receive the following error "Apple Application Support was not found", any suggestions?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Application Support, won't install normally.
tt2

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

I've lost my iPhone5 like 40 hours ago. I already turned the Lost mode on with Find my iphone app. But my phone has no data plan so it could not connect to the internet at all. I reported to the police, too. What else can I do? Can anybody advise?

I've lost my iPhone5 like 40 hours ago. I already turned the Lost mode on with Find my iphone app. But my phone has no data plan so it could not connect to the internet at all. I reported to the police, too. What else can I do? Can anybody advise?

No...see the link I posted:
If you did not enable Find My iPhone on your missing device
If you did not enable Find My iPhone before it was lost or stolen, you can't use it to locate or protect your device, but you can still follow these steps:
Change your iCloud password to ensure that no one else can use your device to delete or make changes to your iCloud data.
Report your lost or stolen device to local law enforcement and your wireless carrier. Apple doesn't track or flag lost or stolen products, but you can use My Support Profile (supportprofile.apple.com) to find a list of serial numbers for products that you've purchased or registered with your Apple ID.

I tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

i tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

That message means that you have to restore the iPad now. There was a problem with the update. So connect the iPad to your computer and restore your iPad.
You can read bout it here.
http://support.apple.com/kb/ht1414
If that does not work you will need recovery mode. You can read about it here.
http://support.apple.com/kb/ht4097
Or you can follow these Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.

HT1414 My iphone 4s has frozen up and will not turn on or off. Keeps showing itunes symbol and my usb plug. reinstalled itunes and tried to restore but can't.

My 4s iphone has frozen up and it will not turn on or off. I have deleted the old itunes and reinstalled new itunes. Then I tried to restore but to no avail. It just keeps showing itune symbol and the usb plug on the phone.

Here are Apple Steps: http://support.apple.com/kb/HT1808

My macbook pro doesn't turn on. The battery is charged but the screen stays black when I press the power button. Anybody has a solution for me please?

My macbook pro doesn't turn on. The battery is charged but the screen stays black when I press the power button. Anybody has a solution for me please?

Try a #1 SMC Reset and see the Apple links, if that doesn't work make a appointment for a evaluation.
..Step by Step to fix your Mac

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore.Nothing will load unter the features or charts tab. Any Suggestions?

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?

You would get better response from the iTunes community forum.
Have a nice day!

I upgraded to OS Yosemite on my MacBook Air...and I cannot upgrade the Adobe Flash download that Adobe keeps asking me to download. I get the screen and when I click on the icon it just creates a new window but not download. Thoughts?

I upgraded to OS Yosemite on my MacBook Air...and I cannot upgrade the Adobe Flash download that Adobe keeps asking me to download. I get the screen and when I click on the icon it just creates a new window but not download. Thoughts?

I just tried the link and it is just fine. If the GateKeeper pops up then open Security & Privacy preferences, click on the General tab, set the last radio button to Anywhere.

My phone is stuck on apple screen and i've tried to reboot it and connect it to my computer many times but it doesn't work. Can anybody help me?

My phone is stuck on apple screen and i've tried to reboot it and connect it to my computer many times but it doesn't work. Can anybody help me?

This is covered in the basics section of the manual:
iPhone User Guide (For iOS 5.0 Software)

HT201263 I followed steps 1-4 but my phone is stuck on the screen with the iTunes symbol with the usb cable pick. No message appears.

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