HT201263 iOS: Unable to update or restore - I followed this twice and my phone is still stuck? help

I followed these instructions twice after performing latest update iOS 7. 0. 4 - and my phone is still stuck on restore screen?? help!

Take your time... pay particular attention to Steps 3 and 4.
If no joy... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) may be required...
Be sure to make an appointment first...

Similar Messages

  • HT201263 i try to update nothing work and i fellow the step iOS: Unable to update or restore but still same things showing connect ypur phone to itune

    i cannot update and restore my iphone its kept saying an error what are the solutions to fix that....Please help me!!!

    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • IOS: Unable to update or restore

    ois 7 has stalled on phone , have tried restalling and restoring and get error message 21 unable to restore, have followed advice and turned off antivirus and firewal but still cant get past it

    Have managed to turn on with both keys pressed down at same time and gone in general start up and reset all settings as advised, take out of charge and phone turns off again
    Any ideas ?

  • Ios unable to update or restore on iphone4

    My iphone 4 was updating ios 6 but error occured and alerted me to restore my phone. Now Itunes wont sync. Requesting help trouble shooting this error.

    i downloaded the latest ios update 6.14 and connected my iphone to the laptop to update it,but it told me to restore it so i click on restore then after sometime it said that it cannot restore my phone and now i have a blank screen
    what to do to get it going please?

  • HT201263 ios 5.0 update for ipad 2

    Ios 54.0 update ipad 2

    See the chart below to determine whether you can upgrade your device and what you can upgrade to.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 6.1.x
    iPhone 4S                                    iOS 6.1.x
    iPhone 5                                      iOS 6.1.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 6.1.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 6.1.x
    iPad 3                                          iOS 6.1.x
    iPad 4                                          iOS 6.1.x
    iPad Mini                                     iOS 6.1.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • So I restored my iPhone 5 and my backup synced and everything but my phone is still stuck in recovery mode and I've tried everything. what can I do to get it to work?

    So my Music app wasn't opening and I heard that if you restore your phone it'll work again but then my phone got stuck in recovery mode sinc elast night and I'm thinking of going to the apple store but first I'd like to see if I can still get help out here on the internet.

    Hello fpani,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Best of luck,
    Mario

  • TS3694 Tried to update my iphone4 to ios7, and my phone is now stuck on the usb connect to itunes on my screen...phone is stuck, wont do anything when I connect it to itunes...HELP...!!!

    Help...tried to update my iphone4 to ios7, but my phone is now stuck on the "connect to itunes" screen...when connected to itunes via usb, it does nothing. My phone is stuck...HELP...!!!

    Hello there, johnshaft357.
    The following Knowledge Base article should provide some assistance with your issue:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT201263 3g hung in recovery mode and Unable to update or restore

    Had new IPHONE 3G 2 days and when finished sitting phone up it locked in recovery mode with itunes app and usb cord, so how do i recover unlocked 3g hung in recovery mode and unable to update or restore.

    If the Device has been modified this will not necessarily work.
    Unable to Update or Restore   http://support.apple.com/kb/HT1808

  • HT201263 I downloaded the update, but when it was restoring, it was unable to do so and my phone is now stuck at the Apple Logo. What do I do?

    I downloaded the update, but when it was restoring, it was unable to do so and my phone is now stuck at the Apple Logo.
    It used to show the iTunes and USB but now it's just the Apple Logo, and no matter what I do, it won't show the device on my iTunes. What is wrong with it and what should I do?

    Try Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.

    I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
         P.S. - Don't put me thru the Apple support run around.
                             THANK YOU

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need ser

  • Unable to update or restore new iPad Mini 2.  Get error 3014 on two different Macs.

    Unable to update or restore new iPad Mini 2.  Get error 3014 on two different Macs.  This is a new out of the box iPad Mini 2. Am on a managed network, but have not had this problem previously.

    First thing to do is make sure you have the latest version of iTunes on your computer.
    This Apple support page will provide more information:
    Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

  • I am having bugs with the ios 5, after it got the update it is unable to make outgoing calls. in-place the incoming and outgoing texts are working please help me asap...!

    i am having bugs with the ios 5, after it got the update it is unable to make outgoing calls. in-place the incoming and outgoing texts are working please help me asap...!

    Sometimes and this is network dependant if they suspect the phone to be lost or stolen as in this case with change of Sim card and provider then the origonal network can and some will block the phone untill you have rang them and proven it's not the case or if you have bough this 2nd hand then the origonal seller may have stopped paying the contract bill and thus the phone is blocked

  • I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

    I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

    I really didnt want to restore unless i had absolutely other option.
    as per usual, apple wont help unless i buy an apple care plan. helpful much.

  • HT1338 i am unable to update my aps i get this message...There was an error in the App Store. Please try again later. (18)... i deleted the cashe.db from the  com.apple.appstore folder...

    i am unable to update my apps i get this message...
    There was an error in the App Store. Please try again later. (18)...
    this has been happeing for weeks

    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • HT1338 I'm unable to update any software on my macbook air and iMac

    I'm unable to update any software on my macbook air and iMac getting the following error "to update your software you need to sign in with the account you used to purchase it" any help is appreciated

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
    1. Follow the instructions in the Apple Support article linked below:
    Mac App Store: Cannot update App Store purchases or updates do not seem available
    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
    5. Triple-click the line below to select it:
    /Library/Caches/com.apple.appstore/adoption.plist
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
    Then repeat step 4.
    6. Select
    Store ▹ View My Account
    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
    7. Launch iTunes and select
    Store ▹ Authorize This Computer
    from the menu bar.
    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
    9. Contact Account and Billing Support on this page:
    Apple - Mac App Store - Contact Support

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