HT201263 Iphone 4 won't restore on Itunes and is stuck in connect to Itunes screen

My phone updated on its own. I didn't want the new i 0S 7 because I have an Iphone 4. Somehow my phone when i wasn't on it went to a black screen with the apple logo and a progress bar. I restarted it, connected it to itunes, and it won't restore because my phone is rejecting the update.

Take it to an Apple authorized repair center or Apple Store Genius Bar. The home button defect is NOT a software problem.

Similar Messages

  • HT201210 I have a iphone 3 and it stuck on connect to itunes on the screen.  I connect it to my computer and itunes doesnt recognize my phone.  What do I do?

    I have a iphone 3 and its stuck on connect to itunes on the screen.  When I connect it, itunes says it cant recognize my phone.  What do I do??

    Check to the right in the MORE LIKE THIS box.  Your question has been asked and answered multiple times already.

  • My iPod touch is frozen and asking me to connect to iTunes and when I do connect to iTunes the iPod does not show up. What can I do?

    My iPod touch is frozen and asking me to connect to iTunes and when I do connect to iTunes the iPod does not show up. What can I do?

    Try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Last, try restoring on another computer.

  • IPhone displays a USB connector image and asks to be connected to iTunes?

    Hi
    On three occasions now when I have turned my iPhone on it has displayed a USB connector image on screen and asks to be connected to itunes? If I turn it off and then on again it works normally but I get a message "iPhone activated".
    Is this something I am doing wrong or is this a 'glitch'?
    Phil Tyler

    I think it is a glitch of some sort. That happens to me every once in a while and it goes away after I reboot my phone.. I have 2.1 still on my phone.. Hope this helps.

  • I wanted to update my iphone 4s to ios7 and its stuck at connect to itunes and i cant even restore it on itunes!!! what should i do?

    i updated my iphone 5 successfully but itryed to update my moms iphone as well which is the iphone 4s jailbroken and as it was charging and she was updating it through her phone the 'connect to itunes' logo came on and so i connected it to itunes. When i connect it, it said that i had to restore before i connected it to itunes. I  tryed restoring it a thousand times and it always ends up saying that it cant be restored, i connect it to itunes and it doesnt even show me the iphone summary. Please if anyone of you has the same problem and u fixed it and found a way to fix it please tell me how !!!!

    Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Note:
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download

  • ITunes not recognizing my iphone 4 and is stuck on connect to itunes screen.. Even apple store cannot fix it.. any help?

    I tried Erasing all contents and settings.
    And after that it asked to connect to itunes for restoring. BUt iTunes never recognized the iphone and i am stuck on this screen

    Ignore sandeep.  Don't use DFU mode.  You need to use recovery mode.
    http://support.apple.com/kb/HT1808
    Placing your device into recovery mode
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
    Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
    If necessary, open iTunes. You should see the following "recovery mode" alert:
    Use iTunes to restore the device.

  • TS3716 Help! My iPod touch won't connect to itunes, but it shows usb connecting to itunes and it doesn't connect to itunes.

        I was updating IOS 6.1.3, my iPod touch 5th generation crashed and it showed The image: USB connecting to iTunes LOGO. I waited along time but nothing happeded. Is it in recovery mode or something? I don't know. Please help. Even I plugged in my USB to my pc it doesn't work! It shows nothing but in my iPod touch it shows the USB connecting to ITUNES.

    Hello Luke Lukas,
    Thanks for using Apple Support Communities.
    Stops responding, showing the Apple logo with no progress bar or a stopped progress bar, for over ten minutes.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Best of luck,
    Mario

  • I phone update failed and now stuck on connect to itunes but it wont connec

    I have the latest version of Itunes. I clicked update iphone to some .1 version of software and it was unsucessful. Now my iphone will only show the screen that says I need to connect to Itunes(the one with the cord with the arrow pointing to the itunes logo). I have reset the iphone. Nothing is working and I cant call for help.

    This worked!
    Nothing worked until i finally went to 8.1.10 FIRST. I had this same problem last week, updating a customer’s 3G to 3.0 from 2.2.1, on a MAC (using iTunes 8.2.1)! I tried on 2 different macs, 2 different sync cables, a bootcamp Vista SP1 on my MBpro and then XP pro SP3. All registered a 1602, 14 or 16 error everytime, about halfway through the update on the iPhone. I also tried removing the old 3.0 update and prefs file from the user data > app > apple directories with no luck. Also tried reinstalling itunes on the Mac.
    What finally worked was:
    uninstall itunes (if you have anything above 8.1.10).
    move your itunes library file (for windows, it’s located under the iTunes directory, usually called iTunes Library.itl). You want iTunes to create a blank file since your 8.2.1 upgraded itl file won’t work with 8.1.10.
    put your ipod into DFU mode
    restore your iPhone to 2.2.1 using iTunes 8.1.10 (go here to download older versions of iTunes)
    use the same site above to download 8.2.0 (not 8.2.1).
    install 8.2.0 and connect your iPhone. It will notify you about the update. Download & install the 3.0 update (if you uninstalled, the 3.0 update should be deleted).
    upgrade back to 8.2.1
    move your library (itl) file back. To be safe, I would hold the shift key down to select your 8.2.1 file (even if it’s named the same as the one you created from iTunes 8.1.10).
    1 hour later, I have everything updated. All I can say is that there’s a bug in 8.2.1 that wasn’t there in 8.2.0. I updated my iPod Touch first gen no problem with 8.1. Hope it works for others.
    iPhone 3G iPhone OS 2.x Upgrade from 2.2.1 to 3.0

  • Can't update my iPad and now stuck on connect to iTunes screen

    My iPad 2 stopped half way through updating today and now is stuck on the connect to iTunes screen. I connected it to my computer, started the restore process, downloaded the update and then I got an error and it went back to the start again! I thought, "ok I'll just go find the file that was downloaded and retry installing it" only to discover that iTunes had deleted the 1.5 GB update it had just downloaded (it took my 2 hours and to top it off I have to pay extra for anything over 500MB I use per day...) Is there any other way to install this update or reset my iPad to factory settings without having to update it?

    That screen means it has entered recovery mode and you can only restore by using the recovery mode instructions to connect to iTunes: http://support.apple.com/kb/HT1808 and summarized as:

  • My iphone won't import photos automatically to my pc when connected to itunes??

    For some reason when I connect my iPhone 4 to my computer it won't automatically import any new photos like it used to. I am running windows 7, 64 bit and iTunes 11 on my pc... Any ideas??

    Does your iPhone display bars and a carrier ID in the upper left corner?

  • My ipod is in recovery mode, and will not restore in itunes. Its stuck on "connect with itunes" screen

    I dont know what to do . Like.. Am i supposeto put it in "disk mode?" idk how to . What is the pause and play botton on an ipod touch... ??

    What happens when you try to restore via iTunes? Error message?

  • HT4061 my 3gs settings asked me to update. after update its stuck on itune and usb pic i connect to itunes but couldnt restore phone please help

    please help

    Unable to Update or Restore...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    Some users have reported as many as 8 or 9 attempts were necessary before success.

  • I tried to update my iphone 4 it had an error and now wants to connect to itunes

    When I connect it to itunes it no longer finds my phone.

    OK, here is Apple's KB article about that error: http://support.apple.com/kb/TS3694#error1604
    To supplement it:
    Reboot your computer
    Launch iTunes
    disable your firewall and antivirus
    Connect to a USB port on the computer, not a hub
    Dlsconnect all other USB devices except mouse and keyboard
    Then follow Apple's instructions. Good luck!
    If it still fails, and you are on Windows, here is a long shot:
    Open a command window and type:
       netsh winsock reset
    Then try again. (There was a Windows update 3 weeks ago that corrupted winsock data).

  • Stuck at connect to itunes, not able to restore as well and error code 9 is coming every time!

    Recently I have updated my iphone 4s to ios8 ( biggest mistake ).
    After a day my phone suddenly shut down and trying to boot and it got stuck at booting loop ( keep on restarting after apple logo comes ).
    Troubleshooting done but no success :
    After that I tried to restore my phone, now its stuck at "Connect to itunes" screen.
    Everytime I try to restore Error 9 message comes and reboot my phone and stuck to "Connect to itunes" screen.
    Tried to restore in DFU mode as well same ERROR 9 message.
    Tried with different usb cable same ERROR 9 message.
    Tried on different PC  and Mac same ERROR 9 issues.
    Tried downgrading my IOS 8 to IOS 7.1.2 option same Error.
    Please suggest me possible solution

    Hello ravish_02,
    Thank you for using Apple Support Communities. 
    You can use the following article to troubleshoot your updating issues:
    Resolve iOS update and restore errors
    Regards,
    Jeff D. 

  • Iphone stuck on connect to itunes

    my laptop wont recognise my iphone and its stuck on connect to itunes screen i want to cry! please help

    I have the same problem. Any solutions to this?

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