HT201263 iphone cannot be restored

Hi
i have tried to update my iphone 4s to latest software. Iphone now has screen of usb pointing to itunes logo. I then connect to itunes and itunes says phone must be restored. Then i click on 'restore' and it then states 'error-not able to restore'... then phone goes blank! any advice would be gratefully received! Thanks in advance

I've had the same problem - raised it 2 days ago but the engineers are still struggling with it and aren't responding to the customer support staff I've been on the phone and email and chat to.
I would check if you have the latest version of iTunes and try again once downloaded. The other thing they suggested was creating a new admin profile on your laptop and trying to restore it then.
Finally try holding down the power and home buttons at the same time when you first plug the phone in to your laptop.
Are you seeing any script on the screen of the phone too?
I'll let you know what they say but they said they've never come across the problem before.
Sorry I haven't a better solution to share.

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    Open a terminal window and enter:
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    Check the link on the right: Re: The iPhone "iPhone" could not be restored. An unknown error occurred (6).

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