HT201263 Ipod touch 4thG wont leave apple logo screen.

I dropped my ipod about a month ago and it worked that same day until the next day. I charge my ipod and the only thing that comes out is the apple logo and thw black screen in the background. I've tried the different pressing buttons and it still wont seem to work. The farthest i can go it where it's just about to update and restore, but then itunes says it fails. HELP pleaseeeee

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

Similar Messages

  • Ipod touch won't leave apple logo screen

    My ipod touch is stuck on the apple logo screen. I have restored the software several times. I can load and off load media files using itunes. Sometimes the little spinning waiting thing does below the silver logo. But it never leaves the screen.

    i had the same problem what you need to do is turn it on (apple logo will show)connect it via usb to the computer and hold the power button and the home botton until thge itunes logo appear on ipod open itunes (computer)and click on the ipod and click restore a software will download and install on your ipod then it should work.

  • IPod Touch 4G Stuck On Apple Logo Screen

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    See if yo missed anything here:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • TS1369 my ipod touch got stuck at apple logo

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    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • How to reset ipod touch when frozen on apple logo

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    but my my power button and home not working.
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    Hello,
    I am currently an owner of an Ipod Touch 4th generation. I see you are having problems with your Ipod Touch, so I will try to find a solution to your problem.
    Plug into your computer
    Go to ITunes
    Click on your Device
    Click on Summary tab
    Click on Restore
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  • While I was updating my ipod touch to ios 6 the battery got drained during the process, i tried restoring it, it couldnt now my ipod is stuck on the Apple logo screen.

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    Connect your iTouch to your PC then open iTunes, if iTunes does not recognize your device, try to hold the SLEEP Button and the HOME button at the same time (iPod Reset) for a couple of seconds until the "Charging Tone sounds, now you should be seeing your device name in the iTunes " Device List". If you do, just click RESTORE and iTunes will automatically restore your iTouch to original set-up and download the iOS6 update.
    Hope this helps..

  • My iPod touch is stuck on apple logo and the screen goes white sometimes.

    iPod touch is stuck on apple logo and sometimes the screen flashes white

    this is kinda late but the same thing is happening to mine right now!! im so upset, did u fix ytours?!

  • Frozen Ipod/ Ipod keeps rebooting at black apple logo screen (on loop)

    Frozen Ipod/ Ipod keeps rebooting at black apple logo screen (on loop)
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  • Ipod touch frozen at the Apple logo

    Hi,
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    ================================
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    TOSHIBA Satellite 1955
    iTunes 7.6.2.9
    QuickTime 7.4.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number xxxxxxxxxxxxxxxx
    Current user is an administrator.
    The current local date and time is 2008-05-16 15:37:19.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce4 440 Go
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.6.2.9 is currently running.
    iTunesHelper 7.6.2.9 is currently running.
    Apple Mobile Device service 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 . Device is working properly.
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 . Device is working properly.
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 . Device is working properly.
    Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
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    One or more sync tests failed.
    ======================================
    Any suggestions please?
    <Edited by Moderator>

    When I turned on my iPod Touch, I got the frozen Apple logo. I tried connecting to my computer by USB but iTunes would not recognize my iTouch. Holding down the Sleep+Home buttons only restarted back to the frozen Apple logo screen again. Finally, I found putting the iTouch in "Restore mode" http://kaspers.freeflux.net/blog/archive/2007/10/15/how-to-force-your-ipod-touch -into-restore-mode.html
    where you hold down both Sleep+Home, then let go of Sleep while still holding down Home. After a couple of tries, iTunes is now attempting to restore my iTouch.

  • Ipod touch 5thgen stuck on Apple logo after updating to IOS 6.1

    I updated my ipod touch to the latest version 6.1 and after updating it restarted and was frozen at the apple logo screen since Monday. I tried calling Apple Support and they went through the steps of getting into recovery mode as well as trying to reboot my ipod touch but I first had to update & restore first through iTunes. I wasn't able to update because my connection kept timing out so I decided to download the ipsw file from this website: http://www.felixbruns.de/iPod/firmware/
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    If not successful try the remaining steps of the following:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Ipod touch is stuck on apple logo

    i pod touch is stuck on apple logo.  power/home doesn't do anything.  not recognized on computer or itunes.  what now?

    Make sure you are holding power/home button for at least 15-sec. If that does not work, let the unit go dead. Then recharge it and retroubleshoot it.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • FYI Ipod Touch and Stuck on Apple Logo

    I have found an issue where removing an application from the Ipod Touch which uses the Apple Ipod Settings GUI (The Icon with the picture of the gears) could cause your ipod to stick at the Apple Logo and force you to do a restore.
    I had an application which I removed and noticed that I could no longer get fully into the Apple Settings GUI. It would freeze (it would never completely draw all the entries for the settings interface) for about 30 seconds and then take me back to the main interface. I thought I should restart the Ipod Touch and maybe that would clear up the issue. WRONG! I had to do a full restore in order to get back where I was. That took 6 hours.
    Once I was back this time I tried to remove that application again and noticed the same issue. I opened the App Store on the Ipod Touch and searched for the application. I re-downloaded it and it installed. I was able to get back into settings and also restart with no issues.
    In short, if you remove an application that has hooks into the Apple Settings interface. Always go into the settings after to verify you can still access it. If not reinstall the application and verify it works. Then report it to the developer.
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    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • My Ipod is stuck on the Apple Logo Screen

    For some reason, every time I update my Ipod touch it has restarting issues. I got it late December early January, so it's still new. The first time I updated it, it told me I needed to connect to Itunes and that it was in recovery mode and long story short I had to sync it from a computer that was not my own and it took two days for me to get it back up and running. This time, it's stuck on the apple logo screen. I tried turning it off by holding the lock and home button, but it just turned right back on. So then I was hoping that I could plug it into the computer and start it on recovery mode, but it doesn't even show up as being plugged into my computer. So now i'm lost at what to do.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                                                       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My New iPod gets stuck on the Apple logo screen.

    I got a new ipod but there is one problem with it. For hours at a time it gets stuck on the apple logo screen. In this state it does not connect to my computer. I cannot get it to play music because everytime I manage to get it started up the apple logo screen pops up and shuts it down again.
    Also, on the occasions where my computer DOES recognize my iPod, my iPod says it has about 1 GB of "other files" and about 1 gb of "audio files". I understand the audio but I don't remember putting anything onto my iPod that wasn't audio. What are the "other files" and how do I remove them?
    Message was edited by: granolabar2345
    < Title edited by Host >

    Other can be Album Artwork, Notes, Contacts, Firmware etc. or files that are on there if you are using the iPod as a removable storage device. If you feel that Other is being incorrectly reported then try restoring your iPod. Restoring will erase the iPod's hard drive, reload the software and put it back to default settings. Once the restore is complete follow the on screen instructions and it should connect to iTunes and give you a prompt to automatically update your library onto the fresh installation. If you want to update manually or using selected playlists choose no and it will default to manual mode and you can choose whatever setting you like: Restoring iPod to factory settings with iTunes 7

  • Error 3194 still presist while restoring ipod touch 4g, just shows apple logo and wont start

    Method 1: i have tried almost everything, 'hosts' file editing (adding and deleting that ip gs.apple.com thing)
    Method 2: redsnow, snowbreeze,ireb (custom ispw and fetching thing)...
    now my ipod is in dead case, it just gives apple logo  and wont start.
    Method 3: TS 3.0 and 1.0 checked, certificate xyz... uncheked from intertnet explorer-> internet option -> advanced -> security
    Method 4: netsh xyz  (comand) in cmd...
    Please Help thank you.
    "Details:
    ipod touch 4g
    ios 6.1 installed (lastly)
    jail broken but deleted cydia from it
    then tried to restore it always gave Error 3194,
    then restored it from its backup file after that it didnt opened or just showed apple logo thats it."
    my itunes on dignostic gives this report,
    Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP xw4400 Workstation
    iTunes 11.1.1.11
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 001AB71808E6CBD8
    Current user is not an administrator.
    The current local date and time is 2013-11-29 04:19:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8400
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.1.11 is currently running.
    iTunesHelper 11.1.1.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {BC8F9388-D244-4F12-92A3-A26318EE6C52}
    Description:    Broadcom NetXtreme Gigabit Ethernet
    IP Address:    192.168.1.102
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Fri Nov 29 04:16:55 2013
    Lease Expires:    Fri Nov 29 06:16:55 2013
    DNS Servers:    192.168.1.1
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-11-29 04:18:45.

    lllaass thank u bro, but none worked for me
    i have tried all these methods n above which i mentioned before....
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem
    in the end i went ot market n paid him 1.94$ and he restored it to 6.1.5... and said apple has closed other ios updation except 6.1.5 ...but still thank u soo much learned some new stuff from u...

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