HT201263 Itunes stops working whilst restoring

After trying all the steps provided in an article from Apple I read, itunes still stops working after extracting the data.  Can anyone help?

Without knowing more details, try disabling your firewall and antivirus software and then try again.

Similar Messages

  • ITunes stopped working when restoring backup to new iPhone 6

    Hi
    I have just bought a new iPhone 6 128GB.  I backed up my iPhone 4S to my computer using iTunes 12.0.1.  When I tried to start the new iPhone 6 from the back up it restored so far, up to step 5 of 5, but when it tired to sync Apps and Music iTunes stopped working.  It has done this over 5 times at exactly the same stage.
    I am running Windows 7 Home Premium Edition Service Pack 1.
    I have uninstalled and re-installed iTunes, turned both the phone and laptop off and back on again.  Update all of the Apps on my laptop and installed them all manually on the phone, tried syncing again... and again...  and again...
    It is now getting extremely infuriating as I have now wasted over 4 hours trying to get Apps and Music on my iPhone 6.  The reason for my the 128GB version was so I no longer need to carry and iPod on holiday as I have lots of music.  I now can't sync any music!
    Please help...

    Hey jas1976,
    I can certainly understand your frustration at being unable to complete the restore of your iPhone's content on your new phone. Let's see if we can get you up and running.
    If you are having an issue with being unable to complete a restore to your new iPhone 6, I would suggest that you troubleshoot using the steps in this article - 
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • ITunes stop working during restore

    Hi guys,
    I'm from Penang. there is some problem with my phone. during updating to ios 5.0.1, suddenly my phone stuck and after that, the apple logo keep on appearing. i tried to restore but somehow, during restoring my phone, iTunes stop working because windows detect some problem. already tried several times but still failed. now my phone still in recovery mode. can anybody help me?
    thanks

    Have you tried running the network and connectivity diagnostic?  Might give you more info too.  See if you are the admin user, see if it says iTunes not allowed through firewall. Also, can you see the iTunes store pages?
    But yes, uninstalling your security software would be a good troubleshooting step.

  • HT201263 Itunes stops working when trying to restore and IPOD touch.

    I have tried the directions on "If you can't update or restore your iOS device" page, but every time I try to restore the IPOD it crashes the program. Any suggestions on how to restore this to factory settings?

    Did you
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • HT1212 After reaching 'restore and update,' it downloaded the ipad update software. BUT after some mins, 'itunes stopped working.' WHAT TO DO NEXT?

    After reaching 'restore and update,' in itunes, it downloaded the ipad update software. BUT after some mins, 'itunes stopped working.' WHAT TO DO NEXT?

    Communicate with iTunes? What does this mean? Tell us what you are seeing on your screen and what you then try to do?

  • HT1414 my ipad 2 is in recovery mode but when i start up itunes and press restore itunes stops working and the window closes, what should i do?

    my ipad 2 is in recovery mode when i plug it into itunes and my comuter to restore it itunes stops working and the window close, what should i do i really need my ipad if anyone knows how to fix it i would really apreciate the help.

    I assume that you mean that the iTunes window closes. Quit iTunes, reboot your PC and try again. The iTunes software might be corrupt and it may require reinstalling iTunes on your computer.

  • Whilst downloading new version 11.1.4.62 yesterday Itunes stopped working and I now get an error message MSVCR80.d11 was not found. I have uninstalled I tunes and reinstalled it and Ihave also taken the recommned patch to recover the MSVCR problem.

    I was using my Dell PC (Windows Vista) on the 24th January 2014 and I was lstening to music via my Itunes programme. a window appeared alerting me to the need to take the new 11.1.4.62 Itunes update.
    I should have stopped Itunes and then installed the updated programme but absentmindely I cliked on the upload icon.
    Everything carried on as normal unitl around 70% the way through the upgrade when Itunes stopped working.
    An error message appeared 'Itunes Helper exe - Unable to locate component. This application has failed to start because MSVCR80.d11 was not found.' i was advised to uninstall and reinstall Itunes as that may fix the problem.
    It didn't!
    I then researched this issue on Google and was advised that if the reinstall of Itunes didn't resolve the issue I should download and install Microsoft Visual C++2005 Service Pack 1 Redistributable Package MFC Security Pack and run it. Did this and reinstalled Itunes again. Still doesn't work.
    Where next?

    Yes I have had the same problem today. Wish I had`t bothered to carry out update as everything was ok before.

  • Itunes stops working. how do i prent this from happening?

    i have windows xp home edition sp3, and latest version of itunes 10.5.1.42. i recently baught a new hard drive and had to reinstall the operating system. and so after i reinstalled itunes i had to redownload all my purchases in itunes. i also restored my iphone to get rid of alot of clutter and apps no longer using. when i went to sync all my apps i have to check the box next to the app i want on my iphone.after about five or six of the apps i check itunes stops working and have to send an error report and then itunes closes down. i deleted itunes and  and reinstalled it thinking that maybe i go a bad download or partial download of itunes but is still doing the same thing. help please i want these apps back on my iphone 4

    The closing of the lid to turn off the airport is normal, however it should reestablish a connection when opened.
    The only time I've seen this NOT happen is when a invisible network is used on the router.
    Mac's will only ask if a invisible network upon a reboot and that's it, it doesn't keep broadcasting the SSID all the time looking for the invisible network, that's a security issue with laptops due to their mobility.
    After all how secure is a invisible network if your laptop is blabbing it all around town?
    Anyway MAC address filtering and invisible networks don't stop a hacker anyway, it helps if there are high traffic areas where a lot of people connect via wifi, as it keeps your router from being overloaded with connection requests.

  • Itunes stops working when copying apps during Sync

    Hi I am using Itunes 12.01.26 on a Windows 7 PC
    My library is saved on a nas server and the network drive is mapped.
    I have an ipod 5 and Iphone 5s
    Up until october this configuration has works a treat however since about October I have had difficulting in Syncing.
    I cannot sync my music  - everything i try fails so as a last resort i have tried to restore my devices.
    Itunes stops working when it gets to the stage of copying the apps.
    I have read a suggested solution to move the library to the local C drive but this does not seem to be reasonable solution particularly as my library is large.

    Same problem here with Win 7 64 bit & iphone 4.  It all started a few weeks ago with itunes upgrade 10.4.8.   After about 20 hours wasted time, uninstalling and re-insstalling all Apple products in the suggested order as suggested on another forum.  Still had the same problem.  Will sync fine until I check the "videos" tic box.  Itunes stops working in the step of "optimizing photos" (????).  If I go back and uncheck "videos" tic box, iphone4 will sync just fine.  BUT now all my videos previously on my iphone are on the PC.  I would like them back on my phone! 
    I gave up and went to the Apple Store to visit with a Genius.  Took my PC and everything with me.  It was not from lack of trying, she did all the same stuff I did and checked everything over.  Could not fix it.  She said it appeared everything on my PC was set corrrectly and the problem was probably with itunes.  Said she always waits a little while when updates come out to make sure there are not bugs before putting them on her stuff.  Lesson learned.
    I hope with Steve Jobs gone, this is not the future of Apple

  • Why does iTunes stop working when I click on the menu bar?

    Whenever I click the grey menu bar (artists, genre, videos, playlists, match, etc) iTunes stops working and Windows has a pop up that says it's closing. I tried updating to 11.4... but then itunes says it is missing a file or something like that and will not open period so I have to use a system restore to get it back..I;ve been enduring this without editng playlists and etc for a few months now. Please help? Thank you for any input.

    this is for the benefit of putting video effects on my iMovie projects, which I cannot import videos for my video app

  • I was in the middle of updating to 7.0.3 and Itunes stopped working. Now my phone is stuck in limbo (apple logo with status bar under) My power button doesnt work (of course) How do I get it back to normal?

    I was in the middle of updating to 7.0.3 and Itunes stopped working. Now my phone is stuck in limbo (apple logo with status bar under) My power button doesnt work (of course) How do I get it back to normal?

    I have same issue. I click on the home button and Wake/sleep at the same time for 30 seconds or more and then the phone entered in Recovery mode. It is erasing my content now and installing the update. Let´s see how this ends. I have iCloud, iTunes match, and backups from previos versions, hope I can restore all my content.
    Otherwise I´ll go to the Genius Bar to do a checkup.
    Good luck!
    It did not work the first time... The iPhone4 kept in limbo. Then I did disconnect as suggested above and tried again to enter in Recovery mode.  This second time it works. And after restoring the iPhone4 with 7.0.3, it asked me if I want to recover from backup. I did recover from my latest back up and now it is syncing the content.

  • 10.5 will not let me add album name. itunes stops working and shuts down

    10.5 will not let me add album name. itunes stops working and shuts down.

    I am having this problem.  At first with the new iPhone 5, and then with the iPad 2.  I am not sure why this is happening. 
    My gut feeling is this is an iO6 issue and here's why -
    The problem mainly occurs with apps.  I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them.  The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
    Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage.  It required me to restore the iPad 2 from backup.  With this restore the same issues occurred - putting the apps back on the iPad would hang up.  The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
    My solution has been to soft reset the device, restart Windows, and continue the process until it's complete.  This is remarkably inefficient and time-intensive but everything works with patience.
    I have been wondering if others have had these same problems. 

  • Each time I try to synch photos from my Windows 7 PC to my iPad2, iTunes stops working, and the error report says Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec35

    Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
    Problem Event Name:                          APPCRASH
      Application Name:                             iTunes.exe
      Application Version:                           10.3.1.55
      Application Timestamp:                    4deec351
      Fault Module Name:                          ntdll.dll
      Fault Module Version:                        6.1.7601.17514
      Fault Module Timestamp:                 4ce7ba58
      Exception Code:                                  c0000005
      Exception Offset:                                0002e3fb
      OS Version:                                          6.1.7601.2.1.0.768.3
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
    Any suggestions?

    I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
    I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up  again as soon as I click on the "Synch photos from" button.

  • Itunes stops working and I get an error message "APPCRASH" when I try to play a downloaded TV show. I have udated Itunes and removed and reinstalled quicktime.

    When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.

    Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
    ... and click OK.
    Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now?

  • Itunes stop working..When add file to library and synch it to ibook

    using itunes to transfer files from my PC (using windows & 64 bit) to my IPad (Ipad 2).. and itunes stop working when i add files to library
    this is the error
    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.6.3.25
    Application Timestamp:          4fd16377
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.1.7601.17725
    Fault Module Timestamp:          4ec49b8f
    Exception Code:          c0000005
    Exception Offset:          0002e3be
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1057
    Additional Information 1:          0a9e
    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:          0a9e
    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Extra information about the problem
    Bucket ID:          3016475220
    anybody could give suggestion

    This windows report for this error
    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.6.3.25
    Application Timestamp:          4fd16377
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.1.7601.17725
    Fault Module Timestamp:          4ec49b8f
    Exception Code:          c0000005
    Exception Offset:          0002e3be
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1057
    Additional Information 1:          0a9e
    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:          0a9e
    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Extra information about the problem
    Bucket ID:          3016475220
    anybody could give suggestion

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