HT201263 my 8 year old can't remember her passcode on her ipod touch(4g). it has locked her out and she can't use it. how do i fix this problem???? please help!!!
My 8 year old can't remember her passcode on her ipod touch(4G). It has locked her out and she can't use it!! How do I fix the problem??? Please help!!!!
Place the iPod in Recovery mode and connect to the computer and restore via iTunes.
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I accidentally dropped my friend's macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!
I tried to turn it off and it didn't work... and I held on to the shift key too and it still doesn't work..
Please help me..Accidental damage is not covered under Apple warranty. And it seems there is much accidental damage. Only a Genius Bar tech looking at it can tell how much it will cost to repair.
Cost to repair will be high, I suspect (though Genius Bar will confirm/deny.
There is no gentle way to say this sir/ma'am ... someone will need to pay for your friend's MBA repairs. -
Safari won't work. It flashes an alert. Alert says that a Suspicious Activity Might Have been Detected. Major Security Issue. How do i fix this? Please help. Thanks!
You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
my iphone 4 is acting like crap right i can't even restore it everytime i try to reboot it my iphone freezes at the apple logo it is ******* me off to the point where i just want to smash it how do i solve this problem please help?
Don't worry, just follow these steps to fix iPhone stuck on Apple logo
=> First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
=> Now install the iTunes application in your System and connect your Device with computer via Data cable
=> Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
=> Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
I hope that will surely
Thank you... -
My iPad has stopped rotating, I've reset all settings and reset my iPad with no change, how do I fix this problem please?
You may want to try this:
1. Backup iPad
2. Setup iPad as new. Settings>General>Reset>Erase all content and settings
3. Test iPad thoroughly
4. If everything is fine, restore backup to iPad -
my ipod touch was interrupted during an update and now my itunes cant recognise the device, and ive tried to restore it but it just keeps coming up with the usb and itunes picture. how do i fix this? Please help
http://support.apple.com/kb/HT1808
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Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?
Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy -
It started with my itunes not being able to update and it said errors. Then I uninstalled multiple programs the forums told me to do. Still had errors trying to uninstall. Then tried to reinstall, errors. Then tried to go back and restore my computer to a previous time when Itunes was working. It has disapeared. The programs I have tried to "repair" in ADD OR REMOVE PROGRAMS are:
ITUNES
APPLE APPLICATION SUPPORT
APPLE SOFTWARE UPDATE
BONJOUR
QUICKTIME
The error says: The feature you are trying to use is on a network resource that is unavailable.
I thought I uninstalled all these programs, but they are still there, yet I can't find Itunes to open it. I tried connecting my Ipod to see if Itunes would open and it won't.
The only thing I can think of is to wipe out my whole computer to the basics and start over?!?!
I HAVE NO IDEA HOW TO FIX THIS AND I CAN'T FIND A SOLUTION ON THESE FORUMS. HELP ME PLEASE!!!!I fixed it! Here's how:
I downloaded MICROSOFT FIX IT PROGRAM (IT'S FREE) and I REALLY RECOMMEND IT!
http://support.microsoft.com/fixit/
IT FIXED MY ERRORS FOR INSTALLING AND UNINSTALLING. I WAS NOT ABLE TO PROPERLY UNINSTALL ITUNES/BONJOUR ECT.
THEN I REINSTALLED AND IT WORKED!
I have trying to updat my itunes for almost a year I think. So I am excited!!!! -
I have just updated my Iphone and Ipad to the newest IOS that Apple has available. And now none of my Imessages work or facetime. How can i fix this?
Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and try again.
How are you charging it? its's best charged plugged into the wall not via USB. So if you're trying via USB, try using the supplied power block plugged into the wall. -
I BOUGHT MY 7 YEAR OLD DAUGHTERS A IPOD TOUCH FOR THEIR BIRTHDAY, THE SECOND THEY BEGAN TO PLAY WITH THEM THEY BOTH SET PASSWORDS TO ENTER THE IPOD HOME PAGE, WELL ONE OF MY GIRLS FORGOT THEIR PASSWORD AND NOW IT SHOWS THAT THE IPOD IS ENABLED... HOW SHOULD I GO ABOUT THIS?
You will need to restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .
Also, please note that you posted in the iPhone forum.
Regards. -
HT4623 I updated to ios7 but no longer can I print. How do I fix this problem? HELP,
I updated to ios7, but now cannot use my printer. How can I solve this problem?
Hey Miichaelb62,
I found some basic troubleshooting steps for you to try first:
Verify that the printer:
Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
Is connected to the same Wi-Fi network as the iOS device.
Has the latest firmware version installed.
Has paper with enough ink or toner installed.
Is free of any errors displayed on the printer's control panel.
If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.Notes:
AirPrint printers connected to the USB port of the Apple AirPort Base Station or Time Capsules are not supported with AirPrint.
Some Wi-Fi AirPrint printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the AirPrint printer is connected to the Wi-Fi network before attempting to print.
via: AirPrint Basics
http://support.apple.com/kb/HT4356
Welcome to Apple Support Communities!
Take care,
Delgadoh -
How do I get the DNS to save when there is no save option?. The address will not take effect and keeps changing back to the original. Thanks so much for any help with this!
I fixed it! Here's how:
I downloaded MICROSOFT FIX IT PROGRAM (IT'S FREE) and I REALLY RECOMMEND IT!
http://support.microsoft.com/fixit/
IT FIXED MY ERRORS FOR INSTALLING AND UNINSTALLING. I WAS NOT ABLE TO PROPERLY UNINSTALL ITUNES/BONJOUR ECT.
THEN I REINSTALLED AND IT WORKED!
I have trying to updat my itunes for almost a year I think. So I am excited!!!! -
My iPod touch 4th gen wont turn on it just shows the Apple icon. How do i fix this?? Please help!
iPod wont turn on help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I havent used my iPod Mini in about a year, but last time I was on it worked. I have tried almost everything.
Sounds like your battery is failing. If you have AppleCare, make Genius reservation and take to Apple for resolution. If no coverage, you can still take to Apple Store for free quick battery diagnostic testing.
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