HT201263 My daughter installed a password to unlock her iPad which she forgot and now her iPad is disabled and cannot be used. I can't even connect to iTunes thru the computer. Please help.
My 9 yr. old daughter installed a password to unlock and lock her iPad which she forgot and now her iPad is disabled. We can't even connect to iTunes thru the computer. Please help.
Forgot or Wrong Passcode
http://support.apple.com/kb/HT1212
Forgot Passcode use recovery mode to restore
http://support.apple.com/kb/HT1808
Similar Messages
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My daughter forgot her password and now her ipod has locked her out ir says disabled connect to itunes. The computer she last synced to has crashed. How can I unlock this ipod?
The device will have to be restored but without the last computer it was synced to, that's not a possibility.
Take the iPod to an Apple store or Apple certified repair shop.
You will need a computer in order to sync, restore, and update the iPod in the future.
"If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it."
From here: iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen -
I face an error message Oxe800012 when connecting iphone 4s to the computer, any help please ?????
See this support article: http://support.apple.com/kb/TS3221
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guys!!!! i forgot my itouch password and now it's totally disabled... what else i can do?? i mean my itouch5 is never been sync to any computer... pls help me to get rid of this passcode!! and do all my data and apps will be gone or will it be there?? pls
Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I am having difficulty in downloading the demo version on the computer Please help
I am having difficulty in downloading the demo version on the computer
please help meWhich demo version are you having a problem with and what are the details of this problem?
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Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon
See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
How to disable an ipod touch that won't connect to itunes or the computer
I recently got an ipod touch that was reset before being given to me. It wouldn't connect to iTunes or the computer but would still charge in the USB port. I updated iTunes and tried doing a soft reset holding down home and sleep. Then I realized on the screen that says "connect to iTunes", on the top right it would say "iPod" and in the middle it would show a little lock symbol. I was told this ment it was disabled and that's why it wouldn't work. But how would I restore it or reset it if I cannot get passed the connect to itunes screen and it wont connect to the computer. PLEASE HELP
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
i did an update on my macbook air and now i don't see anything only grayish screen , it won't allow my to get into the system plz help!!!!!
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier? -
Do I have to use my computer for my ipad or can i just connect to itunes through the ipad?
Do I have to use my computer for my ipad or can I just connect to itunes through the ipad only?
Vague.
What are you trying to accomplish?
The ipad is not a stand alone device. It is designed to be synced to your computer regularly.
You can buy itunes content from your ipad, but you need to transfer it to your computer and included it in your regular backup of your computer. -
I just got my iPod yesterday and I've tried to connect to my windows and iTunes n it says error n won't connect sync or anything please help...I've read other people's post that have the same problem.. But I need to know for myself .. It ***** get all excited about a new device and can't even connect it .. Sync it to iTunes ..
What is the exact wording of the error message?
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HT4137 Hi, Ipod is disabled for three days can't sync to i tunes or the computer need help!
Hi, my ipod is disabled for three days i cant sync it to itunes or the computer password was forgotten and put it wrong to many times
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My friend changed my password as a joke and when I asked her what it was she had forgotton and I am trying to change it on the computer but do not know how to any ideas?
If you're talking about your lock screen passcode, you can't "change it on the computer". You have to restore the phone.
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Ipod is not recognized by my iTune nor my computer::::::please help me!!
since yesterday i have been transferring my music perfectly fine. today for some reason, i accidently took my ipod shuffle out witout pressing the eject button or clicking the safely remove device from my computer. Later it says that there was a song in my ipod that was corrupt. Later i tried to transfer music from my itunes to the ipod which it did successfully. But when i tried to eject my ipod, it says that "cannot eject my ipod from the computer because there is another program using it" . So i went online to find out how to resolve it and it says that if my ipod is corrupt i should restore. That is exactly what i did and i updated my itunes and restored my ipod by following their instructions. As it was going through the first stage of restoring, it stopped before it reached stage 2 and then a window came up that says i can't restore the ipod. Now, all my songs in my ipod is erased, my computer doesn't recognize my ipod shuffle and i can't listen to ipod or transfer music to it? what should i do?!!!
Hi - We seem to have encountered the same problem!! I forgot to eject the ipod from itunes last night and now itunes will not recognise the ipod. The pc recognises it in device settings, but you cannot restore it from that point. I have downloaded the restore function, but the restore button does not highlight, so that is no good.
I am in a dilema here because no one seems to know how to fix the problem, I've only had it a couple days!!!
PLEASE HELP ANYBODY!!! -
Ipod Shuffle won't show up on the computer Please Help!!!!
Ok,
One day my Ipod worked was working and I could plug it the computer and it would charge and do everthing it was supposed to do. A few days later I edited my songs in Itunes and went to go plug in my Shuffle and nothing happened, no lights no nothing. It would not show up any where in my computer. I have had other problems that have been resolved by calling Apple. This Ipod is only 10 months old.
Please Help.
Windows XPActually, that's a good question. I thought it was true with all iPods, but I just tried an experiment on my full-sized iPod and it wasn't the case.
I copied a song (one that I didn't mind deleting) manually to my iPod (not shuffle). I started playing it off the iPod list. Then I went to my main iTunes library list and deleted that song. The song kept playing and continued to be listed on the iPod's list. When I do the same thing with my shuffle, as soon as delete the song off the main library list, the song stops playing and the iPod shuffle re-syncs to no longer have the song.
So to answer your question, I believe you can set the larger iPods to manually manage your music (not sync) and play songs from it on multiple computers. You just can't do the same thing with a shuffle. -
HT4059 i have a pc cannot open ibooks downloaded to itunes on my computer please help
i have a pc windows 7 , cannot open ibooks downloaded to itunes on my computer. Can anyone please help. Audio books are OK.
iBooks only work on iOS devices.
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