HT201263 my ipad is locked out however when i try to type my passcode the individual letter gets a box around it and will not let me type my passcode in. how do i get rid of this.

my ipad is locked out however when i try to type my passcode the individual letter gets a box around it and will not let me type my passcode in. how do i get rid of this.

Hello SeanySmith,
It may be necessary to place your device into recovery mode and restore it as new.
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
Cheers,
Allen

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Hello every one, am having issue with my itunes, for some reason or another my icon in the itunes doesnt change, its stuck on Songs, and will not let me get playlist or anything else. can any one tell me if that can be fixed

hello every one, am having issue with my itunes, for some reason or another my icon in the itunes doesnt change, its stuck on Songs, and will not let me get playlist or anything else. can any one tell me if that can be fixed

http://support.apple.com/kb/TS3694#error-1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.

FireVault Encryption has paused and will not complete on new Macbook Pro. How do I get it to complete?

FireVault Encryption has paused and will not complete on new Macbook Pro. How do I get it to complete?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?

Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara

HT5622 When I try to update my apps in the App Store it says sign in required and will not let me update then

When I try to update my apps it says sign in required and will not let me update them

I suspect you have apps that need updating that were purchased from more than one account
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

TS1277 I bought a new computer and itunes request me to authorize the new computer. Howerver it is using an email address I have not had for over 4 years and will not accept my current authorization information. How do I get it to accept my new computer

After purchasing a new computer I downloaded itunes and signed in to my account. Everything was fine including my current email address. When I connected my iPod and it started to cink, I go a message that the computer had to be authorized our my music would be removed. When I clicked on the authorize button I got a sign in that had an email address I have not had in almost 3 years. When I put my current logon and password in itunes would not accept it. When I clicked help it offered to send help to my old email address which I have not way of accessing. How do I get my computer to accept my iPod if I cannot enter the current logon and password information?

We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.

I recently changed my aol password and now I cannot get mail. When I go to settings, Mail, Contacts, Calendars the accounts portion is grayed out and will not let me open. How do I fix this problem?

I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.

It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

Do not worry about it.
Time Machine needs that your external drive is formatted in HFS+, or better known as "Mac OS Extended (Journaled)". This filesystem is used by Apple on Macs and Windows cannot read or write drives formatted with this filesystem, being this the reason why all your devices do not read the external drive except your Mac.
You can only use your external drive to make Time Machine drives. If you store anything different, you may damage the Time Machine structure, so it is better not to use it as a drive to store other data. Instead, get another external drive to do it or create a second partition on the external drive formatted in FAT32 by using Disk Utility > http://pondini.org/OSX/DU3.html FAT32 can be read by Windows PCs

Hi, I dropped my i-phone 4 down the toilet 6 days ago and have left it in rice to dry out. When i try turning it on there is no power. I connected to charger and the apple sign appears. After a while it shows iOS6 on screen and then asks me to connect

Hi, I dropped my i-phone 4 down the toilet 6 days ago and have left it in rice to dry out. When i try turning it on there is no power. I connected to charger and the apple sign appears. After a while it shows iOS6 on screen and then asks me to connect to i-tunes however my i-phone does not appear on i-tunes. Can you advise me what to do next?

Make an appointment at the genius bar and take your credit card. An out of warranty replacement is $199 for a 4S, $149 for a 4.

I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists iPhoto Library as GRAY, and will not let me access it. I need the videos out of there. I have tried every way I can think of.

Like the title says...
I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists 'iPhoto Library' as GRAY, and will not let me select it. I need the videos out of there. I have tried every way I can think of.
I have also tried from the iphoto side, to export the videos or share them to final cut. I have had no luck.
I have tried to drag and drop indidual video clips from iphoto to fcp, and the programs simply do not respond to each other
I can see in the OLDER version of final cut pro x, where it has IMPORT FILES as an option, it was possible. I see this on forums and youtube videos of the older versions.
However, the newer version that i have, does not have IMPORT 'FILES' as an option, it is simply all lumped together as IMPORT 'MEDIA'
Thank You for the Help

at the end, you say "import preferences", which program are you describing?
So im safer using footage that is remotely being pulled from iphoto...
vs
using footage that is imported into FCP from imovie?
Is there anything i can do in fcp to make this footage more reliable or safer or more stable as i pull remotely from iphoto?
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Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.

Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.

Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy

I go to download an app but when i go to hit the price/free button it does nothing and will not let me continue to download...how do i fix this?

I go to download an app but when i go to hit the price/free button it does nothing and will not let me continue to download...how do i fix this?

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
Willow37 wrote:
I no longer have this email account and do not remember the password associated with it. What do I do?
If necessary...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...

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My location services appears to be locked. They are in light grey and will not let me turn them on and off. New app requiring GPS i can't use due to this. How can i reset or fix?

My location services appears to be locked. They are in light grey and will not let me turn them on and off. New app requiring GPS i can't use due to this. How can i reset or fix?

Double check your restrictions for location service.
settings - genral - restricitons.

HT201263 my ipad is locked out however when i try to type my passcode the individual letter gets a box around it and will not let me type my passcode in. how do i get rid of this.

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