HT201263 My iphone 3GS froze up or something ... it shows the connect to iTunes logo... what do i do if i don't want to loose any data ie. pictures, video, etc. ..?
iPhone 3GS got drop and bonce once or twice... then it froze ... won't turn off or on... just started showing "connect to iTunes" logo... tried this but hasitant to for change to computer when ask... What can i do to restart iPhone and save or not lose any pictures or video or voice recordings... Help
Assuming the phone is not brand new, a couple possible causes of this are:
The phone could be in Recovery Mode. If this is the case, just power the phone off and back on.
The phone could have been locked with a passcode, and the wrong code was entered too many times. If this is the case, the only way you can back it up before doing a restore is by using a computer it's been previously synced with or backed up to.
Similar Messages
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I purchased a 16gb ipod touch 1 gen and it wont restore or show the battery chaging icon. It shows the symbol of usb cable and what appears to be an itunes symbol without the itunes words being displayed. Upon trying to restore I have gotten error codes 1603 & 1604. I referred to the apple website for assistance and followed the steps to the letter with no results. So what else should I try or could I try because I have has no such luch thus far? I have held the home button and power button I tried to enter DFU mode but unsuccessful due to the screen boots with apple logo then immediately goes to the itunes screen and no further only when connected. Will not power on without usb connection have charged battery to see if it was the issue and no battery bar locator displays with or without being connected to PC.
So you did all this:
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1603
Did you try the last paragraph too? -
I cant restore my iphone becasue its locked an it keeps showing the Connect to itunes screeen
Hello louii23,
Try reconnecting it in Recovery Mode as described in this article.
http://support.apple.com/kb/ht1808
B-rock -
My iphone 3gs is lost, can i find with the help of itunes?
my iphone 3gs is lost
can i find with the help of itunes?With iTunes, no.
If you had "Find My iPhone" enabled in Settings > iCloud then you may be able to locate it. If not, you cannot locate it.
If it was enabled then you can try locating it via http://icloud.com on a computer or the App "Find My iPhone" on another iDevice. Note: this will only work if your device is connected to a network and the device hasn't already been restored as new and/or "Find My iPhone" has not been disabled on it. Note: Disabling "Find My iPhone" is much more difficult in iOS 7.
If you think that your device was stolen rather than lost then you should report it to the police. In either case you should contact your carrier, change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc.
See also here for additional information: http://support.apple.com/kb/HT5668 -
Hi, i cannot activate my iphone 3Gs i tried many times using wifi and connect. to itunes but activtion is always failed. can you help me to fix this problem?
Do you have a SIM in the phone?
A SIM is required to activate it.
If you DO have a SIM in it, the most common cause of this problem is a phone that was hacked to illegally unlock it and has been updated or restored. -
My phone does not want to come on pass the 'connect to itunes' logo on the screen. This happened after I was updating the phone software through itunes, and itunes said I needed to restore my phone if it is to work with itunes, which I did. An error (1015) box popped up and... well.... here we are. I have an iphone 3G. The support coverage is expired.
I just want to return to my phone functioning as before.Was this iPhone jailbroken?
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I have just bought a new pc with windows 7 my old computer cannot be started so I cannot deauthorise it etc, how do I now put my iphone 4 on my new computer, I don't care about the songs I have those on external hard drive, but I don't want to loose my contacts, calenders etc
Terry,
Plug your iPhone 5 into your Leopard Machine.
Fire up iPhoto.
The phone should become available in iPhoto, and then you can import the camera roll.
-Alan. -
I have updated and restored my iphone and now it wont go bask the connect to itunes screen what do i do?
So what happens when you connect to iTunes?
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My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!
AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right? -
I just got my a new iphone 4 from O2. i plugged in my phone to my computer(windows 7). itunes doesnt open automatically. when i opened the itunes,its still not detecting my phone. on the phone it only shows the cable and itunes logo. please help
Did you try to remove all Apple related software and reinstall iTunes again? Removing iTunes, QuickTime, and other software components for Windows Vista and 7
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This has happened doing the latest software update. I think I accidentally deleted iTunes before doing the latest update in trying to make room on the phone when it came up with limited space.
My iPhone is locked with the connect to iTunes logo on screen. I have connected and trying to restore but it is not working. I have turned it on and off but to no avail.
The restore says two hours to down load. Has anyone else had this problem.iOS: Unable to update or restore
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Is there a way to ensure that data has been wiped from my iphone 3g. It shows the "connect to itunes" screen when turned on.
That is how it appears brand new out of the box.
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my ipad still will not start. When connected to wall charger it shows the connect to itunes. When connected to computer it is a black screen and slightly blinks
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Cheers, Tom -
I updated my iPhone today over wifi. It downloaded 6.1.3 completely and started then installed it. After the install all it does is show the connect to iTunes screen. What did I do wrong and now do I have to completely restore the phone?
Next question.... I did an iCloud save point earlier today so in theory everything should have been saved and the restore won't be a complete loss right? Please tell me my pics aren't gone.....
Thanks for the help. -
i made the update for IOS 6 with the latest version of iTunes and it downloaded the latest version of IOs 6 after that, when it was trying to intall the update it gave me an error ( error (6) ) , now my iPhone is in the stage where it shows me a cable and the itunes logo. what can i do to fix it ?
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
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