HT201263 my iphone will not get past the restore screen no matter what i try. Any ideas please?

i have tried everything suggested on the web but nothing works

1. Restore after rebooting and disabling your security software.
2. Try to restore it on a different computer.
3. Take it to the Apple Retail Store (or a friend with a Mac) and try to restore it there.  You will need an appointment at the genius bar.
Good Luck!  Mine worked after rebooting computer, reseating cables, disabling security software, and only running iTunes.  If I sync once with the security software running it is a matter of time before the computer won't be able to recognize the iPhone, and if I forget to turn off security software before restore it fails to restore.

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    [2011-05-06:10:39:52] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:10:39:52] Commandline is: -silent
    [2011-05-06:10:39:52] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:39:52] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 2.5.1.17730
    [2011-05-06:10:39:52] Installing msi at c:\docume~1\frank\locals~1\temp\air624c.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-06:10:39:55] Runtime Installer end with exit code 0
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    [2011-05-06:10:45:16] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:10:45:16] Commandline is: -eula
    [2011-05-06:10:45:16] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:45:16] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
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    [2011-05-06:10:45:19] Starting eula display
    [2011-05-06:10:45:24] Finished eula display
    [2011-05-06:10:46:54] Finished eula display
    [2011-05-06:10:47:45] Finished eula display
    [2011-05-06:10:47:45] Runtime Installer end with exit code 0
    [2011-05-06:10:47:46] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
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    [2011-05-06:10:48:48] Runtime Installer end with exit code 0
    [2011-05-06:10:48:48] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
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    [2011-05-06:10:50:59] Commandline is:
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    [2011-05-06:10:51:07] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-05-06:10:51:07] Installing msi at c:\docume~1\frank\locals~1\temp\aird6.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
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    [2011-05-06:10:51:13] Runtime Installer end with exit code 0
    [2011-05-06:10:51:24] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:51:24] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:51:24] Commandline is: -eula
    [2011-05-06:10:51:24] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:51:25] Starting eula display
    [2011-05-06:10:51:33] Finished eula display
    [2011-05-06:10:51:33] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:51:33] Runtime Installer end with exit code 0
    [2011-05-06:10:51:33] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:10:51:49] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:51:49] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:51:49] Commandline is: -eula
    [2011-05-06:10:51:49] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:51:49] Starting eula display
    [2011-05-06:10:51:59] Finished eula display
    [2011-05-06:10:51:59] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:51:59] Runtime Installer end with exit code 0
    [2011-05-06:10:51:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:10:53:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:53:16] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:53:16] Commandline is: -eula
    [2011-05-06:10:53:16] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:53:17] Starting eula display
    [2011-05-06:10:53:27] Finished eula display
    [2011-05-06:10:53:27] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:53:27] Runtime Installer end with exit code 0
    [2011-05-06:10:53:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:10:53:41] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:53:41] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:53:41] Commandline is: -eula
    [2011-05-06:10:53:41] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:53:41] Starting eula display
    [2011-05-06:10:53:45] Finished eula display
    [2011-05-06:10:53:45] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:53:45] Runtime Installer end with exit code 0
    [2011-05-06:10:53:45] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:10:54:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:54:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:54:33] Commandline is: -eula
    [2011-05-06:10:54:33] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:54:33] Starting eula display
    [2011-05-06:10:54:36] Finished eula display
    [2011-05-06:10:54:36] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:54:36] Runtime Installer end with exit code 0
    [2011-05-06:10:54:37] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:10:58:27] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:10:58:27] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:10:58:27] Commandline is: -eula
    [2011-05-06:10:58:27] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:10:58:28] Starting eula display
    [2011-05-06:10:58:32] Finished eula display
    [2011-05-06:10:58:32] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:10:58:32] Runtime Installer end with exit code 0
    [2011-05-06:10:58:32] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:11:10:10] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:11:10:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:11:10:10] Commandline is: -eula
    [2011-05-06:11:10:10] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:11:10:10] Starting eula display
    [2011-05-06:11:10:16] Finished eula display
    [2011-05-06:11:10:16] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:11:10:16] Runtime Installer end with exit code 0
    [2011-05-06:11:10:16] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:11:20:17] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:11:20:17] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:11:20:17] Commandline is: -eula
    [2011-05-06:11:20:17] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:11:20:18] Starting eula display
    [2011-05-06:11:20:22] Finished eula display
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    [2011-05-06:11:22:05] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
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    [2011-05-06:11:22:08] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-06:11:22:08] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-06:11:22:12] Runtime Installer end with exit code 0
    [2011-05-06:11:25:55] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:11:25:55] Commandline is: -silent
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    [2011-05-06:11:25:55] Installing msi at c:\docume~1\frank\locals~1\temp\air100.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
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    [2011-05-06:11:27:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
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    [2011-05-06:11:27:43] Finished eula display
    [2011-05-06:11:36:58] Finished eula display
    [2011-05-06:11:36:58] Runtime Installer end with exit code 0
    [2011-05-06:11:36:58] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:11:37:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:11:37:23] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:11:37:23] Commandline is: -eula
    [2011-05-06:11:37:23] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:11:37:23] Starting eula display
    [2011-05-06:11:37:35] Finished eula display
    [2011-05-06:11:39:12] Finished eula display
    [2011-05-06:11:39:12] Runtime Installer end with exit code 0
    [2011-05-06:11:39:12] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:11:48:42] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:11:48:42] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:11:48:42] Commandline is: -eula
    [2011-05-06:11:48:42] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:11:48:42] Starting eula display
    [2011-05-06:11:48:44] Finished eula display
    [2011-05-06:11:55:20] Finished eula display
    [2011-05-06:11:55:20] Runtime Installer end with exit code 0
    [2011-05-06:11:55:20] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:05:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:05:38] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:12:05:38] Commandline is: -eula
    [2011-05-06:12:05:38] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:05:39] Starting eula display
    [2011-05-06:12:05:54] Finished eula display
    [2011-05-06:12:07:21] Finished eula display
    [2011-05-06:12:07:21] Runtime Installer end with exit code 0
    [2011-05-06:12:07:21] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:10:16] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-06:12:10:16] Commandline is: -arp:uninstall
    [2011-05-06:12:10:16] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:10:19] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-05-06:12:10:19] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-06:12:10:25] Runtime Installer end with exit code 0
    [2011-05-06:12:12:48] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:12:48] Commandline is:
    [2011-05-06:12:12:48] No installed runtime detected
    [2011-05-06:12:12:52] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-06:12:12:52] Installing msi at c:\docume~1\frank\locals~1\temp\air13a.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-06:12:12:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:12:57] Runtime Installer end with exit code 0
    [2011-05-06:12:18:00] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:18:00] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:18:00] Commandline is: -eula
    [2011-05-06:12:18:00] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:18:01] Starting eula display
    [2011-05-06:12:18:19] Finished eula display
    [2011-05-06:12:18:19] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
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    [2011-05-06:12:18:19] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:18:57] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:18:58] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:18:58] Commandline is: -eula
    [2011-05-06:12:18:58] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:18:58] Starting eula display
    [2011-05-06:12:19:09] Finished eula display
    [2011-05-06:12:19:09] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:19:09] Runtime Installer end with exit code 0
    [2011-05-06:12:19:09] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:19:32] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:19:32] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:19:32] Commandline is: -eula
    [2011-05-06:12:19:32] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:19:32] Starting eula display
    [2011-05-06:12:19:36] Finished eula display
    [2011-05-06:12:19:36] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:19:36] Runtime Installer end with exit code 0
    [2011-05-06:12:19:36] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:20:04] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:20:04] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:20:04] Commandline is: -eula
    [2011-05-06:12:20:04] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:20:04] Starting eula display
    [2011-05-06:12:20:11] Finished eula display
    [2011-05-06:12:20:11] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:20:11] Runtime Installer end with exit code 0
    [2011-05-06:12:20:11] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:20:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:20:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:20:33] Commandline is: -eula
    [2011-05-06:12:20:33] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:20:34] Starting eula display
    [2011-05-06:12:20:47] Finished eula display
    [2011-05-06:12:20:47] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:20:47] Runtime Installer end with exit code 0
    [2011-05-06:12:20:48] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:22:50] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:22:50] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:22:50] Commandline is: -eula
    [2011-05-06:12:22:50] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:22:50] Starting eula display
    [2011-05-06:12:22:57] Finished eula display
    [2011-05-06:12:22:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:22:57] Runtime Installer end with exit code 0
    [2011-05-06:12:22:57] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:50:10] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:50:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:50:10] Commandline is: -eula
    [2011-05-06:16:50:10] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:50:11] Starting eula display
    [2011-05-06:16:50:24] Finished eula display
    [2011-05-06:16:50:24] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:50:24] Runtime Installer end with exit code 0
    [2011-05-06:16:50:24] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:51:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:51:03] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:51:03] Commandline is: -eula
    [2011-05-06:16:51:03] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:51:04] Starting eula display
    [2011-05-06:16:51:12] Finished eula display
    [2011-05-06:16:51:12] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:51:12] Runtime Installer end with exit code 0
    [2011-05-06:16:51:12] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:51:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:51:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:51:23] Commandline is: -eula
    [2011-05-06:16:51:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:51:23] Starting eula display
    [2011-05-06:16:51:28] Finished eula display
    [2011-05-06:16:51:28] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:51:28] Runtime Installer end with exit code 0
    [2011-05-06:16:51:28] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:10:00:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:10:00:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:10:00:39] Commandline is: -eula
    [2011-05-09:10:00:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:10:00:39] Starting eula display
    [2011-05-09:10:00:42] Finished eula display
    [2011-05-09:10:00:42] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:10:00:42] Runtime Installer end with exit code 0
    [2011-05-09:10:00:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:13:22:41] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:13:22:41] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:13:22:41] Commandline is: -eula
    [2011-05-09:13:22:41] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:13:22:42] Starting eula display
    [2011-05-09:13:22:44] Finished eula display
    [2011-05-09:13:22:44] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:13:22:44] Runtime Installer end with exit code 0
    [2011-05-09:13:22:44] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:02:42] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:02:43] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:02:43] Commandline is: -eula
    [2011-05-09:15:02:43] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:02:43] Starting eula display
    [2011-05-09:15:02:50] Finished eula display
    [2011-05-09:15:02:50] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:02:50] Runtime Installer end with exit code 0
    [2011-05-09:15:02:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:03:21] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:03:21] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:03:21] Commandline is: -eula
    [2011-05-09:15:03:21] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:03:22] Starting eula display
    [2011-05-09:15:03:30] Finished eula display
    [2011-05-09:15:03:30] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:03:30] Runtime Installer end with exit code 0
    [2011-05-09:15:03:30] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:05:18] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:05:18] Commandline is: -arp:uninstall
    [2011-05-09:15:05:18] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:05:21] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-09:15:05:21] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:05:26] Runtime Installer end with exit code 0
    [2011-05-09:15:15:54] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:15:54] Commandline is:
    [2011-05-09:15:15:54] No installed runtime detected
    [2011-05-09:15:16:01] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-09:15:16:01] Installing msi at c:\docume~1\frank\locals~1\temp\aire9.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:16:06] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:16:06] Runtime Installer end with exit code 0
    [2011-05-09:15:34:34] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:34:35] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:34:35] Commandline is: -eula
    [2011-05-09:15:34:35] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:34:35] Starting eula display
    [2011-05-09:15:34:43] Finished eula display
    [2011-05-09:15:34:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:34:43] Runtime Installer end with exit code 0
    [2011-05-09:15:34:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:35:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:35:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:35:23] Commandline is: -eula
    [2011-05-09:15:35:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:35:24] Starting eula display
    [2011-05-09:15:35:43] Finished eula display
    [2011-05-09:15:35:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:35:43] Runtime Installer end with exit code 0
    [2011-05-09:15:35:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:36:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:36:37] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:36:37] Commandline is: -eula
    [2011-05-09:15:36:37] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:36:38] Starting eula display
    [2011-05-09:15:36:42] Finished eula display
    [2011-05-09:15:36:42] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:36:42] Runtime Installer end with exit code 0
    [2011-05-09:15:36:42] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:37:12] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:37:12] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:37:12] Commandline is: -eula
    [2011-05-09:15:37:12] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:37:12] Starting eula display
    [2011-05-09:15:37:15] Finished eula display
    [2011-05-09:15:37:15] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:37:15] Runtime Installer end with exit code 0
    [2011-05-09:15:37:15] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:38:09] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:38:09] Commandline is: -arp:uninstall
    [2011-05-09:15:38:09] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:38:12] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-09:15:38:12] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:38:17] Runtime Installer end with exit code 0
    [2011-05-09:15:48:06] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-09:15:48:06] Commandline is: -silent
    [2011-05-09:15:48:06] No installed runtime detected
    [2011-05-09:15:48:06] Starting silent runtime install. Installing runtime version 2.5.1.17730
    [2011-05-09:15:48:06] Installing msi at c:\docume~1\frank\locals~1\temp\air14a.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-09:15:48:08] Runtime Installer end with exit code 0
    [2011-05-09:15:49:44] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:49:44] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-09:15:49:44] Commandline is: -eula
    [2011-05-09:15:49:44] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:49:45] Starting eula display
    [2011-05-09:15:49:52] Finished eula display
    [2011-05-10:08:02:20] Finished eula display
    [2011-05-10:08:02:20] Runtime Installer end with exit code 0
    [2011-05-10:08:02:20] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:08:24:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:08:24:54] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-10:08:24:54] Commandline is: -eula
    [2011-05-10:08:24:54] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:08:24:54] Starting eula display
    [2011-05-10:08:25:00] Finished eula display
    [2011-05-10:08:41:16] Finished eula display
    [2011-05-10:08:41:16] Runtime Installer end with exit code 0
    [2011-05-10:08:41:16] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:09:32:18] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-10:09:32:18] Commandline is: -arp:uninstall
    [2011-05-10:09:32:18] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:09:32:21] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-05-10:09:32:21] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:09:32:25] Runtime Installer end with exit code 0
    [2011-05-10:10:04:21] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:04:21] Commandline is:
    [2011-05-10:10:04:21] No installed runtime detected
    [2011-05-10:10:04:26] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:10:04:26] Installing msi at c:\docume~1\frank\locals~1\temp\airea.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:10:04:31] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:04:31] Runtime Installer end with exit code 0
    [2011-05-10:10:04:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:10:04:37] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:04:37] Commandline is: -eula
    [2011-05-10:10:04:37] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:10:04:38] Starting eula display
    [2011-05-10:10:04:40] Finished eula display
    [2011-05-10:10:04:40] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:04:40] Runtime Installer end with exit code 0
    [2011-05-10:10:04:41] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:10:05:46] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:10:05:46] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:05:46] Commandline is: -eula
    [2011-05-10:10:05:46] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:10:05:47] Starting eula display
    [2011-05-10:10:05:53] Finished eula display
    [2011-05-10:10:05:53] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:05:53] Runtime Installer end with exit code 0
    [2011-05-10:10:05:53] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:14:42:09] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:14:42:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:14:42:10] Commandline is: -eula
    [2011-05-10:14:42:10] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:14:42:11] Starting eula display
    [2011-05-10:14:42:15] Finished eula display
    [2011-05-10:14:42:15] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:14:42:15] Runtime Installer end with exit code 0
    [2011-05-10:14:42:16] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:14:44:49] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:14:44:49] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:14:44:49] Commandline is: -eula
    [2011-05-10:14:44:49] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:14:44:50] Starting eula display
    [2011-05-10:14:44:57] Finished eula display
    [2011-05-10:14:44:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:14:44:57] Runtime Installer end with exit code 0
    [2011-05-10:14:44:57] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:09:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:09:55] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:09:55] Commandline is: -eula
    [2011-05-10:15:09:55] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:09:55] Starting eula display
    [2011-05-10:15:09:58] Finished eula display
    [2011-05-10:15:09:58] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:09:58] Runtime Installer end with exit code 0
    [2011-05-10:15:09:58] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:11:17] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:11:17] Commandline is: -arp:uninstall
    [2011-05-10:15:11:17] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:11:20] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-10:15:11:20] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:11:26] Runtime Installer end with exit code 0
    [2011-05-10:15:13:54] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:13:54] Commandline is:
    [2011-05-10:15:13:54] No installed runtime detected
    [2011-05-10:15:13:57] Starting runtime install. Installing runtime version 2.5.0.16600
    [2011-05-10:15:13:57] Installing msi at c:\docume~1\frank\locals~1\temp\air11b.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:14:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
    [2011-05-10:15:14:16] Runtime Installer end with exit code 7
    [2011-05-10:15:15:42] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:15:42] Commandline is: -arp:uninstall
    [2011-05-10:15:15:42] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:15:45] Starting runtime uninstall. Uninstalling runtime version 2.5.0.16600
    [2011-05-10:15:15:45] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:15:49] Runtime Installer end with exit code 0
    [2011-05-10:15:16:09] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:16:09] Commandline is:
    [2011-05-10:15:16:09] No installed runtime detected
    [2011-05-10:15:16:13] Starting runtime install. Installing runtime version 2.5.0.16600
    [2011-05-10:15:16:13] Installing msi at c:\docume~1\frank\locals~1\temp\air124.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:16:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
    [2011-05-10:15:16:25] Runtime Installer end with exit code 7
    [2011-05-10:15:16:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:16:33] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:16:33] Commandline is: -eula
    [2011-05-10:15:16:33] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:16:34] Starting eula display
    [2011-05-10:15:16:36] Finished eula display
    [2011-05-10:15:17:07] Finished eula display
    [2011-05-10:15:17:07] Runtime Installer end with exit code 0
    [2011-05-10:15:17:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:17:47] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:17:47] Commandline is: -arp:uninstall
    [2011-05-10:15:17:47] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:17:49] Starting runtime uninstall. Uninstalling runtime version 2.5.0.16600
    [2011-05-10:15:17:49] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:17:53] Runtime Installer end with exit code 0
    [2011-05-10:15:34:36] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:34:37] Commandline is:
    [2011-05-10:15:34:37] No installed runtime detected
    [2011-05-10:15:34:39] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:15:34:39] Installing msi at c:\docume~1\frank\locals~1\temp\air147.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:34:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:34:43] Runtime Installer end with exit code 0
    [2011-05-10:15:34:52] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:34:52] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:34:52] Commandline is: -eula
    [2011-05-10:15:34:52] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:34:53] Starting eula display
    [2011-05-10:15:34:56] Finished eula display
    [2011-05-10:15:34:56] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:34:56] Runtime Installer end with exit code 0
    [2011-05-10:15:34:56] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:36:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:36:33] Commandline is:
    [2011-05-10:15:36:33] No installed runtime detected
    [2011-05-10:15:36:35] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:15:36:35] Installing msi at c:\docume~1\frank\locals~1\temp\air14c.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:36:40] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:36:40] Runtime Installer end with exit code 0
    [2011-05-10:15:36:50] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:36:50] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:36:50] Commandline is: -eula
    [2011-05-10:15:36:50] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:36:51] Starting eula display
    [2011-05-10:15:36:53] Finished eula display
    [2011-05-10:15:36:53] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:36:53] Runtime Installer end with exit code 0
    [2011-05-10:15:36:53] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:37:38] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:37:38] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:37:38] Commandline is: -eula
    [2011-05-10:15:37:38] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:37:39] Starting eula display
    [2011-05-10:15:37:59] Finished eula display
    [2011-05-10:15:37:59] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:37:59] Runtime Installer end with exit code 0
    [2011-05-10:15:38:00] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:38:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:38:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:38:39] Commandline is: -eula
    [2011-05-10:15:38:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:38:39] Starting eula display
    [2011-05-10:15:38:46] Finished eula display
    [2011-05-10:15:38:46] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:38:46] Runtime Installer end with exit code 0
    [2011-05-10:15:38:46] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:39:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:39:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:39:23] Commandline is: -eula
    [2011-05-10:15:39:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:39:23] Starting eula display
    [2011-05-10:15:39:26] Finished eula display
    [2011-05-10:15:39:26] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:39:26] Runtime Installer end with exit code 0
    [2011-05-10:15:39:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:42:30] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:42:30] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:42:30] Commandline is: -eula
    [2011-05-10:15:42:30] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:42:30] Starting eula display
    [2011-05-10:15:42:44] Finished eula display
    [2011-05-10:15:42:44] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:42:44] Runtime Installer end with exit code 0
    [2011-05-10:15:42:45] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:43:36] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:43:36] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:43:36] Commandline is: -eula
    [2011-05-10:15:43:36] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:43:37] Starting eula display
    [2011-05-10:15:43:39] Finished eula display
    [2011-05-10:15:43:39] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:43:39] Runtime Installer end with exit code 0
    [2011-05-10:15:43:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:48:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:48:17] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:48:17] Commandline is: -eula
    [2011-05-10:15:48:17] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:48:17] Starting eula display
    [2011-05-10:15:48:25] Finished eula display
    [2011-05-10:15:48:25] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:48:25] Runtime Installer end with exit code 0
    [2011-05-10:15:48:25] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:56:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:56:54] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:56:54] Commandline is: -eula
    [2011-05-10:15:56:54] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:56:54] Starting eula display
    [2011-05-10:15:57:07] Finished eula display
    [2011-05-10:15:57:07] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:57:07] Runtime Installer end with exit code 0
    [2011-05-10:15:57:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:16:29:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:16:29:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:16:29:39] Commandline is: -eula
    [2011-05-10:16:29:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:16:29:39] Starting eula display
    [2011-05-10:16:29:48] Finished eula display
    [2011-05-10:16:29:48] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:16:29:48] Runtime Installer end with exit code 0
    [2011-05-10:16:29:48] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:09:01:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:09:01:22] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:09:01:22] Commandline is: -eula
    [2011-05-11:09:01:22] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:09:01:23] Starting eula display
    [2011-05-11:09:01:28] Finished eula display
    [2011-05-11:09:01:28] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:09:01:28] Runtime Installer end with exit code 0
    [2011-05-11:09:01:28] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:26:08] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:26:08] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:26:08] Commandline is: -eula
    [2011-05-11:11:26:08] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:26:08] Starting eula display
    [2011-05-11:11:26:13] Finished eula display
    [2011-05-11:11:26:13] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:11:26:13] Runtime Installer end with exit code 0
    [2011-05-11:11:26:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:26:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:26:19] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:26:19] Commandline is: -eula
    [2011-05-11:11:26:19] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:26:19] Starting eula display
    [2011-05-11:11:26:21] Finished eula display
    [2011-05-11:11:26:21] Runtime Installer end with exit code 0
    [2011-05-11:11:26:21] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:29:32] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:29:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:29:33] Commandline is: -eula
    [2011-05-11:11:29:33] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:29:33] Starting eula display
    [2011-05-11:11:29:47] Finished eula display
    [2011-05-11:11:29:47] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:11:29:47] Runtime Installer end with exit code 0
    [2011-05-11:11:29:47] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

    You didn't say which OS in your tag, but maybe you might find something here.
    http://support.apple.com/kb/TS2570
    http://support.apple.com/kb/PH4191
    http://support.apple.com/kb/PH7213
    http://support.apple.com/kb/HT4125
    http://support.apple.com/kb/HT2213

  • HT4718 I cannot get past the restore screen

    So, big problem. I have had to replace my logic board. Following this, using Mountain Lion, my mac was unusable, just beach ball on every click. I did restore Mountain Lion, but no change. I cannot restore from time machine as I get an error message saying restart. Now, I cannot get past the restore screen, no matter what keys are held at startup. If I hold the option key at startup, I get the recovery disk and back up showing, neither of which can be used.
    In short, I'm stuck, any help appreciated!

    If you successfully restored the iPod to factory settings/new iPod (went through all the steps without errors), then time for an appointment a the Genius Bar of an Apple store.

  • HT4623 I have a iphone 4s.  I let it upgrade to new OS.  It will not get past the icloud terms and conditions.  I've view them and agreed many times.  It will not proceed.  What do I need to do?

    I have a iphone 4s.  I let it upgrade to new OS.  It will not get past the icloud agree to terms and conditions.  I've review and agreed to all conditons.  It just stays on the terms and conditions.

    It's so simple.  Press Cntl+Alt+Del, I mean, just like Microsoft, reboot and try again.

  • Pages 2.0 will not get past the "getting started" screen

    i just updated pages to 2.0 on ipad 2 retina (ios 7.0.2) and now i cannot open pages, it will not get past the "getting started" screen
    has anyone else experienced something similar?

    Had the same problem. This sovled it for me:
    Just let it load.
    In Keynote, I didn't have so many documents, so the freeze didn't take too long- that's how I noticed it's just a freeze while loading.
    For pages it took much longer. You can also turn off iCloud in settings for Pages, Keynote, etc. open it, re-enable iCloud in settings app again and quick switch back to pages (double-click home button). It will freeze up again, but after a while after all documents have been pulled from iCloud, it will be back to normal.

  • My 4th Gen Ipod touch will not get past the apple logo

    My 4th Gen Ipod touch will not get past the apple logo (unless the battery is dead, Then it tell me to charge it).  Once it gave me the connect to itunes screen.  I clicked restore in itunes but the ipod went back to the apple logo before the update download finished. I tried calling apple but my over the phone technical support just expired. PLEASE HELP! 

    This can be a corrupted software/firmware on your iPod touch. If the recovery mode you did was not forced, then try to force it into recovery mode. This is how:
    1. Force it to shut down (note: this sort of shut down should not be preformed unless you are in a situation like this because it is a hardware shutdown and will not attempt to unload software, save unsaved files, safely stop system processes, etc.) to do this, hold down the power/sleep button and home button for about 7 or 10 secs. Also I might be incorrect but I heard that you can just hold down the sleep and home button until the screen goes blank and then immediately let go.
    2. Have iTunes running. Hold down the home button and plug the USB cable that came with your iPod into it. Keep on holding on the home button until a picture of a USB cable going into the iTunes logo appears. You are now in a forced recovery mode. (In case your not so tech-savvy forced recovery is the same as a normal recovery mode that an iPod might do if it knows an update or restore failed.)
    3. iTunes should have shown a pop-up message about it found a iPod in recovery mode. Click OK, click your iPod from the sidebar and click restore. The iPod will show the apple logo for a while and iTunes will say "preparing iPod for restore" and then "waiting for iPod" this was the longest part of updates for me.
    4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;)

  • I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?

    I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?
    I have Snow leopard on my computer, and I tried to do a hard restart as an article suggested, but it did not work. I also tried cleaning out the PRAM.
    The only things I did last night:
    -cleaned the history of Firefox out, including cookies
    -let it unplugged all night
    -plugged it back in the morning, it took a long time to figure itself out, but eventually the time was correct and I got on the internet for a bit
    -shutdown the computer since I was going out and thought it would help the computer charge
    -came back, tried to turn it on, and found that it would not go past the grey screen the apple on it and the spinning wheel even though I left it for 20 minutes or more
    -tried turning it off and on to no avail

    Before doing a reinstall, which may not be needed at this point,
    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
    You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.
    Then Repair Permissions.
    No need to report any Permissions errors........we all get them.
       DALE

  • IMac will not get past chime & white screen

    iMac will not get past chime & white screen. I have tried all the start up key combinations I can think of (d or c etc) with a start up disc, but no joy. The disc drives seems ok - you can hear it working & it will eject OK.
    Any other start up ideas, please?

    Have you tried a safe boot? If not, hears how (it's straight from Mac Help):
    To start up into Safe Mode (to "Safe Boot"), do this:
    Be sure the computer is shut down.
    Press the power button.
    Immediately after you hear the startup tone, press and hold the Shift key.
    Tip: The Shift key should be held as soon as possible after the startup tone but not before.
    Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
    During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
    During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
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