HT201263 My iPod Touch shows the Apple logo but does not respond to holding the home and lock buttons or being plugged in. iTunes does not recognize it either

I plugged my iPod into my computer to retore it and proceeded to do so as told. The only thing that happened after that was that the Apple logo keeps showing up and nothing else. My computer/iTunes no longer recognizes my iPod either.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar       

Similar Messages

  • My ipod touch 4th generation will not charge or cut on? can you please tell me whats wrong with it.. i have tried the holdin the home and lock button at the same time and still won't cut on

    hello my ipod touch 4th generation will not cut on or charge. i have tried the holding the home and lock button and still won'ty work. i don't know what to do. can you help me please

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Today  my iPod touch 4 generation was dropped. now it just has a white screen. i tried reseting it by clicking the home and lock buttons but nothing helped. what is my problem and how do i fix it?

    Today  my iPod touch 4 generation was dropped. now it just has a white screen. i tried reseting it by clicking the home and lock buttons but nothing helped. what is my problem and how do i fix it?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar              

  • The home and lock button on my ipod 4th generation are both jammed. Is there any way to fix this?

    The home and lock button on my ipod 4th generation are both jammed. Is there any way to fix this? This makes the itouch difficult  to use. Please help.

    Try:
    http://snapguide.com/guides/calibrate-your-home-button/?utm_expid=69945963-15
    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    You can do it at an Apple store by making an appointment:
    Apple Retail Store - Genius Bar
    or send it in to Apple. See:
    Service Answer Center - iPod
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • I tried restoring my iPod, but it told me it was unsuccessful. Now it's stuck at the connect to iTunes screen. I've tried holding the home and lock buttons, just until the unit turns off, and until the unit restarts. What do i do?

    I tried restoring my iPod, but it told me it was unsuccessful. Now it's stuck at the connect to iTunes screen. I've tried holding the home and lock buttons, just until the unit turns off, and until the unit restarts. What do i do? iTunes wont even recognize that an iPod is connected.

    Try to connect in reocvery mose, explained in this article:
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  • My ipod 5 shut off and it wont turn back on. people say to hold down home and lock button but my home button is broken, what do i do

    My IPod 5 shut down and wont turn back on. people say to hold down home and lock button but my home button doesn't work. what do I do?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • HT4972 i have the iphone 3gs and ive dropped it a few times. when i press the home and lock button, it will not turn on, but when i plug it in, it says in big font IOS 6 and when i slide it open it says connect to itunes or emergency call. it wont turn on

    i have the iphone 3gs and ive dropped it a few times. when i press the home and lock button, it will not turn on, but when i plug it in, it says in big font IOS 6 and when i slide it open it says connect to itunes or emergency call. it wont turn on when i plug it in to my pc. tips?

    roush12345 wrote:
    i ... it wont turn on when i plug it in to my pc.
    Place the Device into Recovery mode... All data / Content will be Erased.
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766
    But... if the Device has been Modified... this will Not necessarily work

  • My iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

    my iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

    Is it the Home button that doesn't work, or the Power (Sleep/Wake) button? If the Power button works, you can switch it off. Not sure how you have been able to do anything without the Home button working?
    Cheers,
    GB

  • My ipod touch has an all white screen and i tried holding the home and lock button and it did the same thing?

    My ipod touch has a white screen . so i followed most peoples suggestion on pressing the home and lock buttonat the same time til it turns back on and it still gave me a white screen no apple appeared.

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My iPad mini is dead. Please help. I have tried pressing the home and lock buttons, it just wont work.

    Hi,
    Last week, whilst charging my ipad mini, I took a look at it was charged upto 91%. I then decided to let it continue charging till 100% and would unplug it then. 30 Minutes later, I returned to my charger to find a dead ipad.
    I tried everything (including pressing the home and lock screen) but it would not wake up. I then promptly took it to the service centre at Plaza Singapura and the customer service personnel said I would either need to pay SGD 450 for a replacement or alternatively just leave it as it is, dead.
    Hence, I am urging the person reading this message to kindly suggest a better solution to re-awaken my dead iPad and also my faith in the company.
    Thanks

    If the Apple Authorised Service Provider has quoted you an out of warranty service fee then they have most likely found a hardware fault. If that is the case the iPad does need to be serviced, whether it is with the Service Provider or a 3rd party company is up to you. Keep in mind going with a 3rd party option can cause you to be denied serviced from Apple in any future services.

  • HT201412 my ipod touch is stuck on a app and wont turn off when i hold the home and lock button

    I tried to open an app on my ipod touch but it has just got a white screen , is been like this for a while. I have tried holding down the home button and lock button for 10 seconds but nothing happens, i have tried plugging it in and nothing happens and it wont turn off either..... pllease help me 

    Try the remaining items of:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • My iPod Touch 4th Generation 8gb won't turn on and is frozen on the loading symbol/wheel, I tried the method where you hold the home and lock button lots of times and it hasn't worked! What do I do?

    My question won't all fit in but it says 'My iPod Touch 4th Generation 8gb won't turn on and is frozen on the loading symbol/wheel. What do I do?'
    I've had this problem from about two weeks and I forgot about it, but today I wanted to play on it and remembered that it's not working, I've tried connecting it to iTunes via my laptop but I'm not to sure how to update it because I thought that might fix it, but no luck. I've tried the trick where you hold the lock and home button but nothing happened apart from it just went back to the apple logo and then to the frozen loading symbol/wheel. I need help!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • We have two Ipod Touches in the Home and two Ipads. Right now one of the Ipads has a separate user indentity. Can both Ipods be used to use the same library with different user ids's and different passwords.

    We have two Ipod touches and two Ipads in our home. Right now both Ipods are using the same used id and password to access itunes and sync music. But recently both os us have downloaded the Ibooks segment to our Ipads and now the only way to sync the second Ipad for Ibooks is to use the same used id and password. But the problem is that with our two Ipads in the home, we established two separate used ids and passwords one for each. Is there a way for me to still use the second Ipod touch and the second Ipad with completely separate userids and passwords. In other words to share the music library I have accumulated and yet to sign in each with our separate identities. That way the Ipads can sync and the Ipod touches can sync. Is this possible.

    This is to avoid piracy. What could happen is, people could buy music, and give it away for free online. Usually it is then you buy a complete album off iTunes that it will only be available on one device. It is tied to that account, and the device must be registered to that account to listen to it.

  • TS3274 My iPad wont turn on it just shows the apple icon and never goes to my lock screen. But when i push the home and lock button it works

    Please help

    Well have you tried holding down on both buttons until the Apple Logo appears on the screen again? Hold both buttons down for about 10 seconds or so and when the Apple logo appears on the screen again, let go of the buttons.

  • My Ipod isn't charging , even when I do hold down the home and lock button to resttore it . Its plugged in but I dont know what to do next . Apple Store isnt a opioion .

    My Ipod Touch is not charging . I even plugged it into my computer . It comes up not charging and it Itunes . Apple Store is not a opioion . What do I do ?

    Try a hard reset.
    Basic troubleshooting steps. 
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